Forum Replies Created

Viewing 30 posts - 15,481 through 15,510 (of 31,382 total)
  • Avatar: Eva
    Eva Kemp
    Participant
    May 25, 2015 at 09:32

    Hello,

    1. Please try to edit the file header-structure-4.php in wp-content/themes/royal/headers directory.

    2. You copy the file with the same directory structure in your child theme.

    3. You can edit those links in wp-content/themes/royal/framework/theme-functions.php (lines 1037-1090).

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 25, 2015 at 09:05

    Hello,

    Please provide us with a link to your products page.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 25, 2015 at 09:02

    Hello,

    Could you please clarify your issue with more details?
    What problems are you experiencing?
    How can we replicate an issue?

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 25, 2015 at 09:00

    Hello @daniel50409,

    Try to disable 3rd-party plugins and check logo image after that.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 25, 2015 at 08:58

    Hello,

    You can try to add this code in custom.css file:

    @media (max-width: 480px) {.cart_del_column {
     display: table-cell !important;
    }}

    but you have to use horizontal scroll to see “delete” icon.
    To create custom.css you need rename default.custom.css to custom.css in wp-content/themes/blanco directory via FTP and enable it in Blanco – Theme Settings, tick “Enable Custom CSS file”.
    Also product can be removed if you select “0” for quantity box and then update the cart.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 25, 2015 at 08:46

    Hello,

    We’ll fix the issue with shopping cart in the next update.
    Meanwhile you can disable one of the shopping carts.
    Please provide us with a screenshot where you see that Checkout button is missing and where the issue with empty cart button.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 25, 2015 at 08:45

    Hello,

    This issue persists with default WordPress theme too.
    You can check it yourself.
    This is WPML problem and you have to contact their support team.
    Sorry.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 25, 2015 at 08:20

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 25, 2015 at 08:19

    Hello,

    Could you please provide us with wp-admin panel and FTP credentials?

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 25, 2015 at 08:09

    Hello,

    Unfortunately you have to remove them from each product.
    Sorry.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 24, 2015 at 10:34

    Hello,

    Did you try to use this code:

    .required {
        color: blue !important;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 24, 2015 at 10:32

    Hello,

    Some images of yours use http protocol instead of https that’s why you see the notification.
    Please refer to this article https://www.8theme.com/blog/how-to-add-ssl-and-https-to-wordpress-themes/ how to set up SSL correctly.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 24, 2015 at 10:27

    Hello,

    1. Add this code in style.css of your child theme:

    .page-heading {
        margin-bottom: -20px !important;
    }

    2. Add this code:

    .page-heading.bc-type-2 {
        border-top: none !important;
    }

    3. I’ve added 0px for margin-bottom in the row settings in “Diseñadores” page editor:
    http://storage1.static.itmages.com/i/15/0524/h_1432458706_3598789_f0d45cae78.png
    Please check the page now.

    4. I’ve added line-height style in the editor of portfolio project:
    http://storage1.static.itmages.com/i/15/0524/h_1432459449_1981255_ce915db49a.png
    Please check.

    5. Add this code in style.css:

    .content li {
        font-family: Relaway !important;
        font-size: 13px !important;
        color: #767676 !important;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 24, 2015 at 09:59

    Hello,

    The file can’t be found.
    Please reupload your screenshot and provide us with a link to it.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 24, 2015 at 09:56

    Hello,

    As I see you don’t have Korean translation files in the directory wp-content/themes/royal/languages.
    You need edit .po file to translate the theme.
    Please refer to our documentation how to do this:
    https://www.8theme.com/demo/docs/royal/#!/1_how_to_translate

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 24, 2015 at 09:54

    Hello @Dnn,

    I’ve resent the file to you.
    Please check email address.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 24, 2015 at 09:40

    Hello,

    Please take our apologies but this is beyond our basic support scope as your query requires additional customization.
    If you have necessary skills you may try to edit the files yourself.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 24, 2015 at 09:33

    Hello,

    Please update Ultimate VC Addons and Visual Composer plugins. You can download them here:
    https://www.8theme.com/download-plugins/

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 24, 2015 at 09:27

    Hello,

    You need contact Envato support to get a refund:
    https://help.market.envato.com/hc/en-us/requests/new?ticket_form_id=37840

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 24, 2015 at 09:22

    Hello @biromax,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 24, 2015 at 08:33

    Hello,

    You forgot to select “Custom Navigation for this page” in home page editor on the right side.
    I’ve selected it and now one-page menu is working.
    Clear browser cache and check.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 23, 2015 at 19:14

    Hello,

    Did you check the issue with your own site?
    Please provide us with url to your site.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 23, 2015 at 19:03

    Hello,

    You need edit footer block in wp-admin panel > Static Blocks > edit Footer Variant that you imported. To enable Visual Composer editor for Static blocks go to Visual Composer > General Settings > mark all “Content types”.
    Then you’ll be able to edit footer block.
    Please specify where you see “designed by ….” text.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 23, 2015 at 18:38

    Hello,

    Concerning this issue you need contact Woocommerce support team.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 23, 2015 at 18:37

    Hello,

    Did you make any changes in original theme files?
    Please provide us with FTP credentials.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 23, 2015 at 18:35

    Hello,

    Cart page redirects to Estonian language with default WordPress theme too.
    In this case you need contact WPML support to investigate the issue.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 22, 2015 at 18:21

    Hello,

    You need download a new theme version from the site http://themeforest.net/item/royal-multipurpose-wordpress-theme/8611976 (log in with your envato account credentials) and download the archive from Downloads section.
    Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!

    How to update the theme is described here (it’s for Legenda theme but the process is the same):

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 22, 2015 at 18:17

    Hello,

    I’ve uploaded new theme version.
    Please check your site now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 22, 2015 at 17:55

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp,

    Avatar: Eva
    Eva Kemp
    Participant
    May 22, 2015 at 17:54

    Hello,

    Please show on a screenshot what “Note:” field you mean.

    Thank you.
    Regards,
    Eva Kemp.

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Viewing 30 posts - 15,481 through 15,510 (of 31,382 total)
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