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Mobile Cart not working – "your cart is emty" issue

This topic has 8 replies, 3 voices, and was last updated 8 years, 10 months ago ago by Eva Kemp

mignon

Participant

May 23, 2015 at 10:42

After adding a product to the cart it (version1) it shows up in the small cart icon in the menu but after clicking on it, going to the cart site itself, it shows “your cart is empty”.
Doing the same on the desktop version all is working fine and the product shows up in the cart site.
I have reinstalled the theme – same issue. Now I saw that even in your demo version it doesn’t work.

See yourself and try it with a mobile phone or tablet: https://www.8theme.com/demo/classico/variant1/

Is there a fast way to fix this or it needs an update so mobile cart is working correctly?
Thanks

#65658 Copied Theme version: Classico 1.1 WooCommerce version: 2.3.9

7 Answers

Eva Kemp

Support staff

May 23, 2015 at 19:14

Hello,

Did you check the issue with your own site?
Please provide us with url to your site.

Thank you.
Regards,
Eva Kemp.

#65673 Copied

mignon

Participant

May 26, 2015 at 10:37

Hello Eva,
I still have the issue on my site, but it looks like the demo version got fixed because the cart is working now in the mobile version.
Could you please share how it got fixed? Is it a template issue or a host setting issue?
Thank you

#66016 Copied

Eva Kemp

Support staff

May 26, 2015 at 10:57

Hello,

Please provide us with wp-admin panel credentials in Private Content.

Thank you.
Regards,
Eva Kemp.

#66021 Copied

josh.gare

Participant

May 28, 2015 at 18:10

This is happening on my version of the theme too. How can I fix this?

#66787 Copied Theme version: Latest WooCommerce version: Latest

Eva Kemp

Support staff

May 28, 2015 at 20:09

Hello @josh.gare,

I’ve checked your site and Cart page is working fine on mobiles:
http://storage3.static.itmages.com/i/15/0528/h_1432840045_8029284_25edb3e6c0.png

Please check it once again.

Thank you.
Regards,
Eva Kemp.

#66826 Copied

josh.gare

Participant

May 29, 2015 at 00:56

Hi Eva,

I have tried it again on an iPhone 6 running the latest version of iOS and when an item is added to the cart the number increases on the icon on the top right. However when the user visits the the cart page it just says the cart is empty.

Josh

#66854 Copied

Eva Kemp

Support staff

May 29, 2015 at 14:58

Hello @josh.gare,

We checked your site on iPhone too and didn’t find any issues.
Products are shown on the Cart page.

Try to clear cache of your browser in iPhone and check once more. Also try to check on other devices.

Thank you.
Regards,
Eva Kemp.

#67006 Copied
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