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Can't change logo - by rubylily - on WordPress WooCommerce support

This topic has 21 replies, 5 voices, and was last updated 8 years, 11 months ago ago by Eva Kemp

rubylily

Participant

May 16, 2015 at 15:23

Hi

I purchased Classico yesterday, but I’m having problems with it. I install Variant 3 (Margaret) of the dummy data, but then when I go to change the Classico logo to my own logo it messes up the design. The menu text changes from white to grey and the header image (of the guy with the beard) on all the internal pages completely disappears. I cannot get it the work correctly. Is this a bug?

Thank you.

#64321 Copied Theme version: 1.0 WooCommerce version: 2.3.8

20 Answers

jhepunk

Participant

May 16, 2015 at 16:01

Yes, me too.. After I change to beauty salon variants, royal store logo fixed menu still appear when scrolling.

Please help

http://prntscr.com/75v4ml

#64324 Copied

Eva Kemp

Support staff

May 18, 2015 at 07:52

Hello @rubylily,

Please provide us with wp-admin panel credentials in private content.

Thank you.
Regards,
Eva Kemp.

#64401 Copied

Eva Kemp

Support staff

May 18, 2015 at 07:54

Hello @jhepunk,

To change logo for fixed header go to 8Theme Options > General > Header Setting > Logo image for Fixed and Responsive header.

Regards,
Eva Kemp.

#64402 Copied

rubylily

Participant

May 18, 2015 at 09:34

Hi Eva

Thank you for looking into this for me. Something does not seem to be working properly when I try to set up Variant 3 (Margaret). Also, I cannot see how and where to change the header images?

My login details are below, in the private content.

Thank you.

Please, contact administrator
for this information.

#64455 Copied Theme version: 1.0 WooCommerce version: 2.3.8

Eva Kemp

Support staff

May 18, 2015 at 10:53

Hello @rubylily,

As I see your site is working fine.
I don’t see any issues with the layout. The logo is changed:
http://storage4.static.itmages.com/i/15/0518/h_1431942677_4471859_da913ef404.png
Please clarify with more details what you want to modify and show screenshots of your problem.
Also we recommend to read our documentation https://www.8theme.com/classico-theme-documentation/ .

Thank you.
Regards,
Eva Kemp.

#64493 Copied

rubylily

Participant

May 18, 2015 at 11:02

Hi Eva

Please re-read my original post. I changed the logo and as soon as I did so the main menu changed colour from white to dark grey. The logo and the menu are now also lower than in the original. Then if you click the Shop link you will see that the background image in the header (of the guy with the beard using a tablet) had disappeared completely. It was working fine until I changed the logo. The only thing I did was to change the Classico logo and replace it with my own.

Thank you.

#64496 Copied

rubylily

Participant

May 18, 2015 at 11:09

This is what my site looked like before I changed the logo:

https://www.8theme.com/demo/classico/variant3/shop/

And this is what it looks like now:

#64499 Copied

Eva Kemp

Support staff

May 18, 2015 at 11:27

Hello @rubylily,

I’ve changed menu items color in 8Theme Options > Styling > Navigation > Main Navigation links > Regular.
Then I’ve changed breadcrumbs for Shop page in Pages > edit Shop page > Breadcrumbs Style > Background large and updated the page.
Please clear browser cache and check your site.
Also please read our documentation to know how to work with 8Theme Options.

Thank you.
Regards,
Eva Kemp.

#64502 Copied

rubylily

Participant

May 18, 2015 at 11:30

That’s great, thank you very much for your help Eva. It all seems to look OK now. Great theme, by the way, very pleased with it.

#64503 Copied

Eva Kemp

Support staff

May 18, 2015 at 11:50

Hello @rubylily,

You’re welcome.
Thank you for the feedback.
We’d be thankful if you leave some comment on the site http://themeforest.net/item/classico-responsive-woocommerce-wordpress-theme/11024192/comments .

Regards,
Eva Kemp.

#64515 Copied

rubylily

Participant

May 18, 2015 at 12:16

Hi again Eva, sorry to be a pain, but I’m still having trouble with the breadcrumb background image. I’ve managed to get my own image working on most of the pages now by setting the ‘featured image’ in the page layout options, but two pages, the Shop page and the Blog page, are stubbornly refusing to show my new image, even though I have set it as the featured image, and are still showing the guy with the beard. As you can see from this screenshot, these two pages seem to be calling the image from your 8theme.com website, not from my server:

#64527 Copied

Eva Kemp

Support staff

May 18, 2015 at 12:24

Hello @rubylily,

Go to 8Theme Options > General > Header Settings > Breadcrumbs background and upload a new image for breadcrumbs section.

Thank you.
Regards,
Eva Kemp.

#64528 Copied

rubylily

Participant

May 18, 2015 at 12:38

Ah, of course! Thank you Eva, all fixed now.

#64532 Copied

Eva Kemp

Support staff

May 18, 2015 at 13:05

Hello,

You’re welcome.

Regards,
Eva Kemp.

#64537 Copied

daniel50409

Participant

May 25, 2015 at 07:16

Hey me too. I cannot change the logo.
For the “Logo image for Fixed and Responsive header” I can change it, but for the “Logo image” just can’t be done.

Here I give the screenshot of my website.

Thank you.

Please, contact administrator
for this information.

#65728 Copied Theme version: classico v 1.1 WooCommerce version: 2.3.9

Eva Kemp

Support staff

May 25, 2015 at 09:00

Hello @daniel50409,

Try to disable 3rd-party plugins and check logo image after that.

Thank you.
Regards,
Eva Kemp.

#65749 Copied

daniel50409

Participant

May 29, 2015 at 02:05

But it still cannot change the “CLASSICO” logo..
Here’s some screenshot.

What should I do?

Thank you.

Please, contact administrator
for this information.

#66857 Copied Theme version: classico v 1.1 WooCommerce version: 2.3.9

Robert Hall

Support staff

May 29, 2015 at 07:14

Hello @daniel50409,

Please provide us with wp-admin and FTP credentials in Private Content.

Regards,
Robert Hall.

#66866 Copied

daniel50409

Participant

May 29, 2015 at 07:25

Hello Robert,

So here’s the credential.

Please, contact administrator
for this information.

#66870 Copied Theme version: classico v 1.1 WooCommerce version: 2.3.9
Tagged: best, can't change logo, persuasive, selling, themes, woocommerce
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