Hello,
You’re welcome.
Regards,
Eva Kemp.
Hello,
You’re welcome.
Regards,
Eva Kemp.
Hello,
We’ll investigate this bug and try to fix it in the next update.
Sorry for inconveniences.
Regards,
Eva Kemp.
Hello,
Could you please give us correct login details to wp-admin panel of your site?
Thank you.
Regards,
Eva Kemp.
Hello,
I’ve set a link for the 3rd banner: http://storage2.static.itmages.com/i/15/0618/h_1434613501_7837589_cfd678815b.png . Please clear browser cache and check.
It was set successfully.
Regards,
Eva Kemp.
Hello,
You’re welcome.
Regards,
Eva Kemp.
Hello,
The issue has been fixed. The problem was caused by odd symbol in your translation file: http://storage1.static.itmages.com/i/15/0618/h_1434610976_9313082_392ee96d66.png .
Please clear browser cache and check your site now.
Regards,
Eva Kemp.
Hello,
If you want to have transparent header on every page, then yes, you have to add slider to each page.
Regards,
Eva Kemp.
Hello,
Thank you for your feedback.
Unfortunately only parent categories ids can be used.
Please take our apologies for inconveniences.
Regards,
Eva Kemp.
Hello,
You can notify us about such issues and we’ll fix them in the next theme update.
Thank you.
Regards,
Eva Kemp.
Hello,
You wrote ids of subcategories, but in the settings it requires “Parent ID”, so I’ve added id of the parent category – 829. Now product categories are shown on your home page.
Please check.
Regards,
Eva Kemp.
Hello,
You need add slider to your home page to have transparent header. Go to Pages > edit your home page and select a slider:
http://storage3.static.itmages.com/i/15/0617/h_1434564540_8339844_37ca5862ae.png
Concerning WooCommerce files, you can hide that notice, it doesn’t affect your site work at all.
Regards,
Eva Kemp.
Hello,
We can’t access your site:
http://storage2.static.itmages.com/i/15/0617/h_1434564256_5278898_4e3b985d6f.png
Is the domain name correct?
Regards,
Eva Kemp.
Hello,
Please provide us with FTP and wp-admin panel credentials in Private Content and show a page where you have that issue.
Regards,
Eva Kemp.
Hello,
We’re sorry, but for now it can’t be implemented in the theme due a lot of coding to re-write and it’ll require to change other functionalities in the theme.
Please take our apologies for such troubles.
Regards,
Eva Kemp.
Hello,
Please clear browser cache and check Cart page now.
Regards,
Eva Kemp.
Hello,
The problem is caused by one of your plugins. Please disable them one by one to find it out.
Regards,
Eva Kemp.
Hello @KristyGardner0,
We’re glad your issue has been resolved.
Let us know if further assistance is needed.
Have a nice day.
Regards,
Eva Kemp.
Hello,
You can follow suggestions in these articles:
http://stackoverflow.com/questions/16368219/remove-variation-price-in-woocommerce
http://businessbloomer.com/disable-variable-product-price-range-woocommerce/
Regards,
Eva Kemp.
Hello,
Did you update Visual Composer plugin?
Please check it. You can download the latest version here: https://www.8theme.com/download-plugins/
Regards,
Eva Kemp.
Hello @gulfcoast,
Please provide us with FTP and wp-admin panel credentials in Private Content. Show a page where you have the issue.
Thank you.
Regards,
Eva Kemp.
Hello,
The issue has been fixed.
Please check your site now.
Regards,
Eva Kemp.
Hello,
In this case you have to upload images with similar dimensions.
I’ve edited the file headers/header-structure-2.php in Appearance > Editor and added this code <?php bloginfo( 'description' ); ?>.
Please check header now.
Regards,
Eva Kemp.
Hello,
Unfortunately there is no such feature. Sorry.
Regards,
Eva Kemp.
Hello,
We know about the issue with hidden sidebar and it’ll be fixed in the nearest update.
I’ve removed CSS Animation for the image in center on the home page. Please check now.
Did you make changes in child theme or parent theme for Cart item?
You need edit the files in your child theme.
Also to change the text “Your cart in currently empty” which you see when no products are in the cart you need go to Theme Options > Shop > Text for empty cart.
By the way, please update all required plugins to the latest versions. You can download them here: https://www.8theme.com/download-plugins/
Regards,
Eva Kemp.
Hello,
We can’t see your photos as there is a notice “This content is currently unavailable”. Please upload your screenshots to other web storage ( http://imgur.com/ or http://dropbox.com/ ).
Regards,
Eva Kemp.
Hello,
Now images on single product pages are shown fine. Please check. I’ve enabled option “Enable slider for gallery images” in Theme Options > Single Product Page.
Also please update all required plugins https://www.8theme.com/download-plugins/ as we can’t connect via FTP.
Regards,
Eva Kemp.
Hello,
Sorry but your query is a bit unclear. Please show on a screenshot what you want to customize.
Regards,
Eva Kemp.
Hello,
Please show us a page where you have problems and provide us with wp-admin panel credentials in Private Content.
Regards,
Eva Kemp.
Hello,
Thank you for your feedback. You can leave it on the site http://themeforest.net/item/royal-multipurpose-wordpress-theme/8611976 .
How to translate the theme is written in our documentation:
https://www.8theme.com/demo/docs/royal/#!/1_how_to_translate
Regards,
Eva Kemp.
Hello,
As I see you’re using old theme version: 1.7 – http://storage1.static.itmages.com/i/15/0617/h_1434552150_5437215_72965a0e36.png .
Please update the theme to the latest version and WordPress as well.
Also update all required plugins https://www.8theme.com/download-plugins/ .
Don’t forget to create back up of your files and database before starting update process!
(it’s for Legenda theme but the process is the same).
Regards,
Eva Kemp.