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Viewing 30 posts - 14,131 through 14,160 (of 31,382 total)
  • Avatar: Eva
    Eva Kemp
    Participant
    June 24, 2015 at 16:30

    Hello,

    Please provide us with correct wp-admin panel credentials as we can’t log in with the previously provided.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 24, 2015 at 16:27

    Hello @jucamillo,

    My fault, please take my apologies.
    You’re using Woopress theme, not Classico (you’ve written your post in the topic for Classico theme).
    To edit footer you need recreate it as described in the documentation:
    https://www.8theme.com/demo/docs/woopress/#!/0_footer (read about Second Footer row).

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 24, 2015 at 16:20

    Hello,

    Yes, you can create one page website with a Royal Theme Interiors Demo.
    Do you have any difficulties with it?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 24, 2015 at 16:18

    Hello,

    As I see you added products to your home page with help of Single Image and Button elements in Visual Composer. Please try to use Products element instead. In this case you won’t need to add Button element.

    Please try it.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 24, 2015 at 16:11

    Hello,

    If you’re talking about thumbnails gallery you should go to Theme Options > Single Products Page > Enable slider for gallery images > On.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 24, 2015 at 15:45

    Hello,

    Please try to add use this code in custom.css file:

    @media (max-width: 480px) {.products-list .product .product-image-wrapper {
        left: 28% !important;
        transform: translateX(-60%) !important;
    }}

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 24, 2015 at 15:17

    Hello,

    Please take our apologies, but we always try to help our customers. We always ask for login credentials to resolve such issue as you have. All details are passed to our developers so they can fix the problem on your site.
    We’ve taken this problem into our account and will resolve it in the nearest update.
    Also you can contact us via tickets system https://support.8theme.com/index.php?/Tickets/Submit and attach the files where errors persist.

    We’re very sorry you had such experience with the theme.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 24, 2015 at 15:03

    Hello,

    The problem is caused by Ultimate Addons for Visual Composer plugin.
    We recommend you to update the theme to the latest version.
    Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 24, 2015 at 14:37

    Hello,

    Please give us access to wp-admin panel as well.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 24, 2015 at 14:23

    Hello,

    Unfortunately there is no “Follow” shortcodes. Sorry.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 24, 2015 at 14:20

    Hello @jucamillo,

    You need import footer file from theme package > “XML Files” folder > “Footer Variants” folder. Next, go to Tools > Import > WordPress > upload chosen xml file, press “Upload File and import”. Check “Download and import file attachments” and press Submit button.
    The footer block will appear in Static Blocks section. You need add Static Block widget into “Footer” area in Appearance > Widgets.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 24, 2015 at 14:12

    Hello,

    Please take our apologies but this issue will be discussed with our developers and we can’t guarantee you anything for the future updates, but we’ll try to find some fix.

    Thank you for understanding.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 24, 2015 at 14:05

    Hello,

    Please provide us with FTP and wp-admin panel credentials in Private Content.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 24, 2015 at 14:03

    Hello,

    We’d like to help you but we can’t replicate the issue.
    Did you try to change font to anything else?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 24, 2015 at 14:01

    Hello,

    Concerning social media icons you can find some plugin to achieve what you want.

    As to SEO, you can use some plugin, for example, https://wordpress.org/plugins/all-in-one-seo-pack/ . How to add your site to search engines you can read here:
    https://en.support.wordpress.com/search-engines/
    Also you can refer to SEO specialists for more information.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 24, 2015 at 13:51

    Hello,

    You can change footer background color in Theme Options > Footer > Footer Background Color.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 24, 2015 at 13:49

    Hello,

    Did you make any changes in the theme files?
    Please provide us with FTP and wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 24, 2015 at 13:47

    Hello,

    I’ve created custom sidebar “Information” in Appearance > Widgets and added Widgetised Sidebar element to your footer with this sidebar.
    Please check the footer now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 24, 2015 at 13:46

    Hello,

    Custom.css file works too. You can write style modifications either in custom.css file or in Theme Options > Custom CSS section. If you use custom.css file make sure you enabled it in Them Options > Custom CSS > Enable Custom CSS file > On.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 24, 2015 at 13:40

    Hello,

    Sorry, but it’s difficult to investigate the problem if you only send files. We need to check your site and access to wp-admin panel and FTP is needed. Also please show us screenshots with the issues you have on the site (you can upload your screenshots to some web storage, for example, http://imgur.com/ or http://dropbox.com/ ).
    We won’t be able to work in the way of sending files one by one to make some tests.
    Please create FTP account and wp-admin user for us.

    Thank you for understanding.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 24, 2015 at 13:28

    Hello,

    Please provide us with a page where you added call-to-action block and give us access to wp-admin panel in private content.

    To add more links in the right side at the top you need edit .php files of the theme (in wp-content/themes/royal/headers directory).

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 24, 2015 at 13:23

    Hello,

    I’ve created custom sidebar “Information” in Appearance > Widgets and added Widgetised Sidebar element to your footer with this sidebar.
    Please check the footer now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 24, 2015 at 13:17

    Hello,

    You can add social media icons on the left, add [share] shortcode in Text widget into “Place in header top bar” area in Appearance > Widgets.
    I’ve edited Ess. Grid settings in LightBox tab and set “Gallery Mode” to “All items”: http://storage1.static.itmages.com/i/15/0624/h_1435148201_5354054_44ac65fbb7.png . Now navigation arrows are shown. Please clear browser cache and check.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 24, 2015 at 13:02

    Hello,

    In this case we need FTP and wp-admin panel credentials.
    Please create FTP account for us to be able to check the issue.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 24, 2015 at 13:00

    Hello,

    Could you please show on our demo how you want the icon to be shown?

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 24, 2015 at 12:51

    Hello,

    Are you unable to create FTP user for us?
    You can try to import templates variants manually. I’ve sent an archive to your email address. Please check it.
    You need import .xml file via wp-admin panel > Tools > Import > WordPress > upload chosen xml file, press “Upload File and import”. Check “Download and import file attachments” and press Submit button.
    After that imported page will appear in Pages section of wp-admin panel. Then you need import .zip archive for slider in wp-admin > Revolution Slider > Import slider button.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 24, 2015 at 12:34

    Hello,

    Please provide us with wp-admin panel credentials in Private Content.
    Also please show us screenshots what you’d like to achieve.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 24, 2015 at 12:04

    Hello,

    You can translate “Category” text in Appearance > Widgets, add Woocommerce Product Categories widget into “Shop Sidebar” area and write your title.
    Also you can select order type in Woocommerce Product Categories widget and change order in Products > Categories.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 24, 2015 at 11:54

    Hello,

    Please give us correct admin credentials as we can’t log in to wp-admin panel.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 24, 2015 at 11:46

    Hello,

    To remove extra space under banner add this code in custom.css file:

    #default_products_page_container .page-description {
        display: none !important;
    }

    We can’t enter wp-admin panel again to check the issue with Waiting list. The wp-admin link redirects to the main site page.
    Please check it.

    Regards,
    Eva Kemp.

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Viewing 30 posts - 14,131 through 14,160 (of 31,382 total)
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