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CSS issues with v2.0 update - by abneyville

This topic has 10 replies, 4 voices, and was last updated 8 years, 10 months ago ago by Eva Kemp

abneyville

Participant

June 22, 2015 at 18:12

Anyone else having any CSS problems after updating to v2.0 ??
The Royal theme demo is using v1.8 so I can’t trouble shoot and compare.

Thank you for any assistance.

Please, contact administrator
for this information.

#70832 Copied Theme version: 2.0 WooCommerce version: 2.3.11

9 Answers

Robert Hall

Support staff

June 22, 2015 at 18:16

Hello,

Could you please clarify with more details? What problems you have?

Regards,
Robert Hall.

#70834 Copied

StorkWEB

Participant

June 23, 2015 at 23:39

Hi,
I’m having LOTS of NEW problems with v2.0, but some where already there before (since 1.7.1 and 1.8)

try to look for .product-../image in css/responsive.css…

The theme is working almost well on Chrome except it makes the black admin bar desappear which is really annoying (and other sites on the same network with different themes DO NOT !)

The theme is not working on Firefox (tried 5 different version on 2 different computers), missing elements (do not show on firefox but do on the same page on Opera or Chrome) and the ALL PAGE GOES BLANK when the browser viewport goes over 1200px wide (1200px OK, 1201px or over = BLANK PAGE)

Two of my customers were interested in buying this theme last month but I told them to keep away from you guys… At least until all this is resolved.

Last month I tried to send an email telling you that your site was down and was not even granted a response let alone a thank or solution to my problem…
YOU ARE NOT TRUSTWORTHY

Hope this time I will here from you… In this lifetime !

#71162 Copied Theme version: 2.0

Eva Kemp

Support staff

June 24, 2015 at 09:32

Hello,

As I see your site is working fine. If you resize browser window you need to reload a page.
Please show us screenshots with your problems and provide us with FTP and wp-admin panel credentials.

Thank you.
Regards,
Eva Kemp.

#71209 Copied

StorkWEB

Participant

June 24, 2015 at 12:50

Hi there,

glad to read from you… Very much less by your answer !

No the site IS NOT working fine ! Did you READ and UNDERSTAND my claim ?

The problem with the viewport size is coming from the lots of (typing ?)
errors in responsive.css as I explained. Firefox stumble upon an error
and stop treating the following code (normal CSS recommended behaviour)
where as Chrome and Opera continues to interpret the code and therefore
are able to make it look fine on large screens. The problem is NOT about
reloading the page or not, NOR is it about caching or anything else.

for example at line 1966 and 3 other places:

.product-../images {
max-width: 440px;
margin: 0 auto 30px;
float: none;
}

I don’t believe that “../” is allowed in CSS3 selector, or am I mistaken ?

on line 1032 :

.header-type-12 .header-search a:hover {
color: ;
}

shouldn’t their be some color code or inherit ?

try validating the file throught the W3C CSS validator and you vill see
for yourselves.

I already tried correcting those mistakes but the bug is still present,
I’m sure their plenty other if those BIG ones survived your tests /
scrutiny for 3 different versions now (1.7.1, 1.8 & 2.0)

Lots of my client’s customers use Firefox on large HD screens
(1920×1080) and complain that they see nothing, we can’t tell them to
resize their window or to use another browser and my client is loosing
potential customers because of that. He is really upset and start
talking litigation… Please help me resolve thoses issues while their
still “only” technical

Sorry I can’t give you access to the backend for
security/confidentiality reasons, but I will gladly send you or test any
file you want by email.

Regards,

#71287 Copied

Eva Kemp

Support staff

June 24, 2015 at 13:40

Hello,

Sorry, but it’s difficult to investigate the problem if you only send files. We need to check your site and access to wp-admin panel and FTP is needed. Also please show us screenshots with the issues you have on the site (you can upload your screenshots to some web storage, for example, http://imgur.com/ or http://dropbox.com/ ).
We won’t be able to work in the way of sending files one by one to make some tests.
Please create FTP account and wp-admin user for us.

Thank you for understanding.

Regards,
Eva Kemp.

#71308 Copied

StorkWEB

Participant

June 24, 2015 at 14:56

Oh so taking a simple look at a css file (I even provided the line numbers of the problems) is too difficult for you… Perhaps you should stay away from the web and resort to paper and pen…

Anyway I will solve it myself (in fact I already did during the time it took you to answer, I suppose I could tell you which 3 other problems I solved in those 30 minutes, but then I realised that it would be very difficult to reopen my editor again and copy-paste the corrections, sorry)

IN THE FUTURE I WILL STAY AWAY FROM 8THEMES AND TELL ANYONE TO DO THE SAME !

Bye.

ps: To bad you’re not proficient with email, this whole conversation could have stayed private 🙁

#71351 Copied

Eva Kemp

Support staff

June 24, 2015 at 15:17

Hello,

Please take our apologies, but we always try to help our customers. We always ask for login credentials to resolve such issue as you have. All details are passed to our developers so they can fix the problem on your site.
We’ve taken this problem into our account and will resolve it in the nearest update.
Also you can contact us via tickets system https://support.8theme.com/index.php?/Tickets/Submit and attach the files where errors persist.

We’re very sorry you had such experience with the theme.

Regards,
Eva Kemp.

#71362 Copied

abneyville

Participant

June 24, 2015 at 23:20

I’ve switched back to v1.8-Royal and everything works as it should.
But before I changed back, I noticed that Tabs (left & right) were displaying incorrectly. Also product image slider was not working, just the images stacked on top of one another. And spacing issues throughout the site. If your preview site had v2.0 installed instead of v1.8, then maybe I could troubleshoot on my end. I don’t have any extra plugins installed, so it’s not a compatibility issue. And like I said, v1.8 no problems.

#71445 Copied

Eva Kemp

Support staff

June 25, 2015 at 08:32

Hello @abneyville,

May we update the theme for you?
Please confirm you have back up of the database and files.
Provide us with FTP and wp-admin panel credentials in Private Content.

Regards,
Eva Kemp.

#71496 Copied
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