Forum Replies Created

Viewing 30 posts - 13,921 through 13,950 (of 31,382 total)
1 2 3 … 464 465 466 … 1,045 1,046 1,047
  • Avatar: Eva
    Eva Kemp
    Participant
    June 30, 2015 at 20:07

    Hello,

    Please add this code in custom.css:

    .wp-picture .zoom > i, .wp-picture .btn_group {
  display: none !important;
}

    Regards,
    Eva Kemp.

    #72444 Copied In reply to: Blog – enlarge pic button
    Avatar: Eva
    Eva Kemp
    Participant
    June 30, 2015 at 20:04

    Hello,

    You provided credentials for the site http://mmins.webzit.co.il/ , but in your screenshot http://www.a-giv.co.il/wp-content/uploads/2015/05/Screenshot-2015-05-05-08.52.09.png the site is a-giv.co.il. So what site should we check? Provide us with the correct credentials.

    Thank you.
    Regards,
    Eva Kemp.

    #72442 Copied In reply to: Removing captcha from contact form
    Avatar: Eva
    Eva Kemp
    Participant
    June 30, 2015 at 17:38

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    #72430 Copied In reply to: Buenas LayerSlider ha dejado de mostrarse
    Avatar: Eva
    Eva Kemp
    Participant
    June 30, 2015 at 17:23

    Hello,

    We don’t guarantee full compatibility of 3rd-party extensions with the theme. Please try to disable Ajax “Add to Cart” in Theme Options > Single Product Page and check the plugin work after that.

    Regards,
    Eva Kemp.

    #72427 Copied In reply to: Woocommerce product filter with royal template
    Avatar: Eva
    Eva Kemp
    Participant
    June 30, 2015 at 17:20

    Hello,

    You’re welcome.
    The problem was with the theme file, not the plugin.

    Let us know if you need further assistance.

    Regards,
    Eva Kemp.

    #72426 Copied In reply to: Website reloads in a loop after an update to Legenda 2.8
    Avatar: Eva
    Eva Kemp
    Participant
    June 30, 2015 at 16:35

    Hello,

    Unfortunately it can’t be done via css, you have to edit the file. Copy it to your child theme folder and edit it in there not to lose changes after theme update.

    Regards,
    Eva Kemp.

    #72421 Copied In reply to: Category listing | dot
    Avatar: Eva
    Eva Kemp
    Participant
    June 30, 2015 at 16:32

    Hello,

    We’ve reuploaded the file etheme.js. Please check your site now.

    Regards,
    Eva Kemp.

    #72420 Copied In reply to: Website reloads in a loop after an update to Legenda 2.8
    Avatar: Eva
    Eva Kemp
    Participant
    June 30, 2015 at 16:31

    Hello,

    In this case you have to edit the file header.php in the directory wp-content/themes/legenda in lines 146-149 and write links to your pages in the code <a href="#"> instead of #.

    Regards,
    Eva Kemp.

    #72419 Copied In reply to: Language bar | WPML / links
    Avatar: Eva
    Eva Kemp
    Participant
    June 30, 2015 at 16:22

    Hello,

    I’ve updated Visual Composer plugin.
    Soon we’ll upload new version of Ultimate VC Addons plugin to this page https://www.8theme.com/download-plugins/ and you’ll be able to download it.

    Regards,
    Eva Kemp.

    #72415 Copied In reply to: Plugin is eating up memory, causing 500 error
    Avatar: Eva
    Eva Kemp
    Participant
    June 30, 2015 at 16:19

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    #72413 Copied In reply to: "Your theme has bundled outdated copies of WooCommerce template files."
    Avatar: Eva
    Eva Kemp
    Participant
    June 30, 2015 at 16:02

    Hello,

    You can hide that notice, it doesn’t affect your site work at all.
    Please don’t worry about it.

    Regards,
    Eva Kemp.

    #72410 Copied In reply to: "Your theme has bundled outdated copies of WooCommerce template files."
    Avatar: Eva
    Eva Kemp
    Participant
    June 30, 2015 at 16:01

    Hello,

    You’ll be able to hide those links for mobile devices if you wish. Let us know and we’ll help you to do this.

    Regards,
    Eva Kemp.

    #72409 Copied In reply to: Code needed for adding phone number on top of menu bar
    Avatar: Eva
    Eva Kemp
    Participant
    June 30, 2015 at 15:17

    Hello,

    You haven’t updated all plugins. Please download the latest versions https://www.8theme.com/download-plugins/ and update them.
    Also from your error log I see that memory errors were on 29-Jun, but not today.
    Also now your site is working fine. Are still experiencing memory issues?

    Regards,
    Eva Kemp.

    #72403 Copied In reply to: Plugin is eating up memory, causing 500 error
    Avatar: Eva
    Eva Kemp
    Participant
    June 30, 2015 at 15:10

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    #72401 Copied In reply to: Login Form
    Avatar: Eva
    Eva Kemp
    Participant
    June 30, 2015 at 15:09

    Hello,

    Upload your screenshot to http://dropbox.com/ or http://imgur.com/ services.

    Regards,
    Eva Kemp.

    #72400 Copied In reply to: Single Product page layout
    Avatar: Eva
    Eva Kemp
    Participant
    June 30, 2015 at 14:51

    Hello,

    You selected “Left Sidebar” position in Shop page editor:
    http://storage2.static.itmages.com/i/15/0630/h_1435671970_3599907_6c0eef109f.png
    I’ve changed the sidebar layout to left too in Theme Options > Products Page Layout.
    Please check Shop page now and clear browser cache before.
    Also the files have been updated.

    Regards,
    Eva Kemp.

    #72393 Copied In reply to: Mobile navigation as per the demo stores
    Avatar: Eva
    Eva Kemp
    Participant
    June 30, 2015 at 14:35

    Hello,

    Please provide us with FTP credentials in Private Content.

    Regards,
    Eva Kemp.

    #72389 Copied In reply to: White overlay block
    Avatar: Eva
    Eva Kemp
    Participant
    June 30, 2015 at 14:26

    Hello,

    Did you change credentials to FTP account?
    Please provide us with the correct ones.

    Thank you.
    Regards,
    Eva Kemp.

    #72386 Copied In reply to: plugin installation message
    Avatar: Eva
    Eva Kemp
    Participant
    June 30, 2015 at 13:40

    Hello,

    You have to edit Woocommerce file wp-content/plugins/woocommerce/assets/js/jquery-blockui/jquery.blockUI.js and change z-index value in line 181.

    Regards,
    Eva Kemp.

    #72379 Copied In reply to: White overlay block
    Avatar: Eva
    Eva Kemp
    Participant
    June 30, 2015 at 13:22

    Hello,

    We’ve fixed the issue.
    Please check your site now.

    Regards,
    Eva Kemp.

    #72377 Copied In reply to: Mobile menu not working (iPhone 6)
    Avatar: Eva
    Eva Kemp
    Participant
    June 30, 2015 at 13:11

    Hello,

    Please provide us with FTP credentials.

    Thank you.
    Regards,
    Eva Kemp.

    #72372 Copied In reply to: Website reloads in a loop after an update to Legenda 2.8
    Avatar: Eva
    Eva Kemp
    Participant
    June 30, 2015 at 13:11

    Hello,

    You should overwrite the folder “Ultimate_VC_addons” and not just one file.

    Regards,
    Eva Kemp.

    #72371 Copied In reply to: Links does not work
    Avatar: Eva
    Eva Kemp
    Participant
    June 30, 2015 at 13:07

    Hello,

    1. What images are you talking about. Please show us screenshots of the issue.

    2.

    if i user click on green color shade then green outfit appear. or same for sizes 11,12 or 16. on right side grey column right above add to cart button.

    Sorry, but it’s unclear for us. Please describe step by step how to replicate the issue and show screenshots.

    Also please update the theme to the latest version and Woocommerce as well.
    Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Thank you.
    Regards,
    Eva Kemp.

    #72370 Copied In reply to: Single Product page layout
    Avatar: Eva
    Eva Kemp
    Participant
    June 30, 2015 at 12:48

    Hello @simonhavelock,

    I don’t see any issues with VC editor. It’s working fine: http://storage2.static.itmages.com/i/15/0630/h_1435664838_7755759_cea563c31e.png
    Please update all required plugins to the latest versions https://www.8theme.com/download-plugins/ and clarify how we can replicate the problem.

    Regards,
    Eva Kemp.

    #72366 Copied In reply to: Visual Composer Crash?
    Avatar: Eva
    Eva Kemp
    Participant
    June 30, 2015 at 12:43

    Hello,

    Please provide us with wp-admin panel credentials and specify what exactly you need to do.

    Regards,
    Eva Kemp.

    #72363 Copied In reply to: Edit some products at once
    Avatar: Eva
    Eva Kemp
    Participant
    June 30, 2015 at 12:34

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    #72359 Copied In reply to: Top bar – custom url hard into template
    Avatar: Eva
    Eva Kemp
    Participant
    June 30, 2015 at 12:32

    Hello @Immograf,

    We’ve forwarded this query to our developers and they should discuss it due to updates that need to be made to fix it.
    Unfortunately we can’t guarantee it’ll be resolved in the next theme update. Sorry.

    Regards,
    Eva Kemp.

    #72357 Copied In reply to: Single product page navigation buttons
    Avatar: Eva
    Eva Kemp
    Participant
    June 30, 2015 at 12:25

    Hello,

    Please update the theme to the latest version and Woocommerce as well.
    Before update delete “woocommerce” folder in the directory wp-content/themes/woopress/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Regards,
    Eva Kemp.

    #72355 Copied In reply to: Page translations
    Avatar: Eva
    Eva Kemp
    Participant
    June 30, 2015 at 12:08

    Hello,

    Please add this code in custom.css file:

    .top-bar .languages-area a:hover {
  color: white !important;
}

    How to create custom.css you can watch in this tutorial.

    Regards,
    Eva Kemp.

    #72352 Copied In reply to: Top bar – custom url hard into template
    Avatar: Eva
    Eva Kemp
    Participant
    June 30, 2015 at 11:00

    Hello,

    If you’re talking about this topic https://www.8theme.com/topic/no-captcha-image-on-site-and-visual-composer-problem/ the problem was caused by wrong permissions for captcha images, but now captcha form is working, so we recommend you to contact your hosting support to check mail logs.

    Thank you.
    Regards,
    Eva Kemp.

    #72335 Copied In reply to: Automatic upgrade of the theme.
  • 1 2 3 … 464 465 466 … 1,045 1,046 1,047
    Viewing 13,950 results - 13,921 through 13,950 (of 31,382 total)
Viewing 30 posts - 13,921 through 13,950 (of 31,382 total)
1 2 3 … 464 465 466 … 1,045 1,046 1,047

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