Forum Replies Created

Viewing 30 posts - 12,871 through 12,900 (of 31,382 total)
  • Avatar: Eva
    Eva Kemp
    Participant
    July 27, 2015 at 15:01

    Hello,

    You’re using old plugins versions.
    Please update them and check the links after that.
    You can download the plugins here:
    https://www.8theme.com/download-plugins/

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 27, 2015 at 14:58

    Hello,

    As I see you’re using Woocommerce plugin of the latest version:
    http://i.imgur.com/ugN9bcJ.png
    How did you find that the theme uses old Woocommerce version?

    Add this code for quantity box in Theme Options > Custom CSS > Global Custom CSS:

    .quantity input[type="number"] {
        width: 49px !important;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 27, 2015 at 14:48

    Hello,

    When we talk about compatibility with the theme we mean the plugin works properly and emails are sent. We don’t mean its design. If you want to style it you need customize css file or even the plugin original files.
    We even modified the code of your contact form in the plugin settings which is beyond our basic support scope because it’s 3rd-party plugin and we don’t provide support for 3rd-party plugins even if they are included in the theme.

    1. I’ve changed margin-right value in this code:

    .wpcf7-submit {
        padding: 10px 18px !important;
        font-size: 15px !important;
        float: right !important;
        margin-right: -102% !important;
    }

    You can edit the values in Custom CSS to your needs.

    2. The second screenshot is the same as for the 1 query. Please resend a correct one.

    3. Sorry, but I don’t see blue border:
    http://storage1.static.itmages.com/i/15/0727/h_1438004910_8873158_07e0a01e86.png
    Check it in another browser.

    Thank you for your understanding.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 27, 2015 at 14:39

    Hello,

    I’ve removed the previous code and set “Footer text color” to default instead of Light as you did in Theme Options > Footer.
    Please check your footer now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 27, 2015 at 14:29

    Hello,

    Please provide us with FTP and wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 27, 2015 at 14:27

    Hello,

    I’ve checked your site with “store notice” enabled and haven’t seen any issues.
    What are the exact problems that you’re experiencing?
    Show us screenshots for better understanding.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 27, 2015 at 14:16

    Hello,

    Breadcrumbs image can be changed in Theme Options > Color Scheme.

    To show brand logo on a single product page you need create a brand in Products > Brands, then edit a product and select brand on the right side.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 27, 2015 at 14:11

    Hello,

    Try to use this code in Theme Options > Custom CSS > Global Custom CSS:

    p {
      font-family: Arial !important;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 27, 2015 at 14:06

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 27, 2015 at 14:05

    Hello,

    The problem was you selected Portfolio template for Gallery page and inserted Ess. Grid shortcode. There was a conflict.
    I’ve set page template to default.
    Please clear browser cache and check your Gallery page now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 27, 2015 at 13:22

    Hello,

    Yes, add this code in your child style.css file:

    *, p {
    font-family: proxima-nova, sans-serif !important;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 27, 2015 at 13:02

    Hello,

    I’ve edited the page headers/header-structure-1.php in Appearance > Editor and replace the code <?php etheme_search_form(); ?> with the shortcode of your search plugin `<?php
    echo do_shortcode(‘[wp-ultimate-search-bar]’);
    ?>`
    Please check header now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 27, 2015 at 12:55

    Hello,

    The credentials are incorrect.
    Please check them.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 27, 2015 at 12:53

    Hello,

    Unfortunately we need to see your site to investigate the issue.
    In this situation we can recommend you to disable all 3rd-party plugins as one of them may cause the issue or disable Ajax “Add to Cart” in Theme Options > Single Product Page.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 27, 2015 at 12:51

    Hello,

    Please add this code in custom.css file:

    @media (max-width: 480px) {#product-page .product-images .main-image img, #product-page .product-images .views-gallery {
        width: 100% !important;
    }}

    To create custom.css you need rename default.custom.css to custom.css in wp-content/themes/blanco directory via FTP and enable it in Blanco – Theme Settings, tick “Enable Custom CSS file”.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 27, 2015 at 12:47

    Hello,

    Please provide us with wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 27, 2015 at 12:44

    Hello,

    Please show on a screenshot what elements exactly you can’t translate.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 27, 2015 at 12:41

    Hello,

    Are you talking about this icon http://storage2.static.itmages.com/i/15/0727/h_1437997243_3018185_8b0a7b06f6.png ?
    Try to upload it in .png or .jpg format, but not .gif.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 27, 2015 at 12:13

    Hello,

    If you want to replace featured image with video you should make additional customization (in case you have appropriate skills) of the following file: wp-content/themes/woopress/woocommerce/single-product/product-image.php . We recommend to place all the changes in a child theme ( http://codex.wordpress.org/Child_Themes ).
    Additional customization is beyond our support scope.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 27, 2015 at 12:10

    Hello,

    Your site is under maintenance mode.
    Please provide us with wp-admin panel credentials in private content to check it.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 27, 2015 at 12:08

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 27, 2015 at 12:04

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 27, 2015 at 11:08

    Hello,

    Please show us a screenshot of a problem and provide us with FTP and wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 27, 2015 at 11:05

    Hello @Massi,

    Have you changed wp-admin panel credentials?
    We can’t log in any more.
    Please provide us with correct login details and access to FTP account.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 27, 2015 at 11:02

    Hello,

    We’re sorry for a long delay.
    1. Please add this code in custom.css:

    .main-footer .fa-twitter::before {
        color: white !important;
    }

    How to create custom.css you can watch in this tutorial (it’s for Legenda theme but the process is the same).

    2. You can remove those links in Appearance > Widgets > Footer Links area.

    3. Use this code in custom.css:

    span.wpcf7-form-control-wrap input[type="text"], span.wpcf7-form-control-wrap textarea {
      width: 100%
    }

    4. a). You can change “Recent Works” in the file wp-content/themes/royal/single-etheme_portfolio.php

    b). You can disable lightbox in Theme Options > Portfolio > Enable Lightbox For Projects > Off.

    5. Add this code in custom.css file:

    .university-border .wpb_text_column {
      background-color: green !important;
    }

    Write your color value.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 27, 2015 at 10:36

    Hello,

    We’ll pass this query to our developers and try to optimize the theme in future updates.

    Please take our apologies for inconveniences.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 27, 2015 at 10:34

    Hello,

    The problem is caused by Ultimate Addons for Visual Composer plugin.
    Update it to the latest version and Visual Composer plugin as well:
    https://www.8theme.com/download-plugins/

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 27, 2015 at 10:22

    Hello,

    I’ve added this code in Custom CSS:

    .main-footer p {
        color: #767676 !important;
    }
    .main-footer.text-color-light .menu-social-icons li a i {
        background-color: #464646 !important;
    }

    Please check footer now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 27, 2015 at 10:18

    Hello,

    1. Are you talking about our contact form border or contact form 7 plugin? I’ve changed the border to black for contact form 7. Please check it.

    2. I’ve added this code in Global Custom CSS:
    .wpcf7-form {width: 103% !important}
    Please check the form alignment now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 27, 2015 at 10:03

    Hello,

    There is no such option for button. Sorry.
    I’ve added padding values for anchor elements. Please clear browser cache and check one page menu now.

    Regards,
    Eva Kemp.

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Viewing 30 posts - 12,871 through 12,900 (of 31,382 total)
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