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The Royal theme keeps using the old WooCommerce version despite I have the new 1

This topic has 12 replies, 2 voices, and was last updated 8 years, 9 months ago ago by Eva Kemp

SheepyA

Participant

July 26, 2015 at 18:54

Hi, I’m using the Royal/Cleopatra theme and I’ve noticed such a bug.
Hi, despite the fact that I’ve updated the WooCommerce plug-in to version 2.3.13,
I can see that the theme still uses 2.3.0 and this causes various problems
such as the double total amount in the cart and double checkout button, or
missing product lightbox despite the fact that its checkbox is checked.

I’ve seen on some forums that the problem is well-known and I’ve found a temporary
solution in the form of overwriting the wrong cart.php file with the correct one,
yet it doesn’t solve all the issues and I’d have to do this all the time whenever
I upgrade WooCommerce.

As far as I can see and according to the WooCommerce guys, it’s not their fault
and they asked me to get in touch with the theme author.

Even after upgrading both the WooCommerce plug-in and your theme to the latest
versions, there’s some kind of a mix-up of 2 different WooCommerce versions.

I can tell by the comments in the files that for instance cart.php located
in wp_content\themes\royal\WooCommerce is v2.3.0 whereas the one in the plugins
folder is v2.3.13 (the comments in cart.php state it’s 2.3.8)

I suspect that now the system uses some of the files from one version and some
from the other and hence everything is mashed up.

Please help me to sort it out. I know PHP so I’m interested more in the
technical details that will help me to solve this problem myself than in
a one-off intervention of your technical staff.

Kind Regards,
Anna

#77071 Copied

11 Answers

Eva Kemp

Support staff

July 27, 2015 at 09:53

Hello,

Please provide us with FTP and wp-admin panel credentials in Private Content.

Regards,
Eva Kemp.

#77145 Copied

SheepyA

Participant

July 27, 2015 at 14:07

OK, please take a look at private content.

Please, contact administrator
for this information.

#77227 Copied

SheepyA

Participant

July 27, 2015 at 14:13

Ah, and here go the ftp credentials

Please, contact administrator
for this information.

#77232 Copied

SheepyA

Participant

July 27, 2015 at 14:17

Important info

Please, contact administrator
for this information.

#77234 Copied
Eva Kemp

Support staff

July 27, 2015 at 14:58
Hello,

As I see you’re using Woocommerce plugin of the latest version:
http://i.imgur.com/ugN9bcJ.png
How did you find that the theme uses old Woocommerce version?

Add this code for quantity box in Theme Options > Custom CSS > Global Custom CSS:
```
.quantity input[type="number"] {
    width: 49px !important;
}
```
Regards,
Eva Kemp.
#77244 Copied
SheepyA

Participant

July 27, 2015 at 19:37

Hi, please check these 2 folders:

/public_html/wp-content/themes/royal/woocommerce
and
/public_html/wp-content/plugins/woocommerce/templates

Is this normal that they contain the same files, yet the later one has also some additional ones that the 1st one doesn’t?

Which copies are actually used?
Please advise.

#77308 Copied

Eva Kemp

Support staff

July 27, 2015 at 20:06

Hello,

The files in the directory /public_html/wp-content/themes/royal/woocommerce are modified by our developers to style Woocommerce templates with the theme. You shouldn’t overwrite them because theme alignment will be broken.
Also you shouldn’t worry about the version that is written in those files. It doesn’t affect your site at all. The real Woocommerce version is written in files in /public_html/wp-content/plugins/woocommerce/ directory.

Regards,
Eva Kemp.

#77316 Copied

SheepyA

Participant

July 27, 2015 at 22:08

Thank you for this valuable explanation. It means that I do have the latest WooCommerce version and this must also mean that there’s something wrong with it 🙂

Please take a look at the following screenshot:

The photos should be put in the small red boxes but they are one under another instead.
I guess this is because I have to choose this option mentioned in your documentation:

but I can’t see it anywhere. All I can see is such an option:

but it doesn’t seem to work. Could you please take a look at this issue as well?

#77343 Copied

Eva Kemp

Support staff

July 28, 2015 at 08:25

Hello,

Go to Theme Options > Single Product Page > Enable slider for gallery images > On. After that check your page.

Regards,
Eva Kemp.

#77381 Copied

SheepyA

Participant

July 28, 2015 at 10:18

Thank you.

#77405 Copied

Eva Kemp

Support staff

July 28, 2015 at 12:03

Hello,

You’re welcome.

Regards,
Eva Kemp.

#77436 Copied
Tagged: old version, persuasive, royal theme, templates, update, woocommerce, wordpress
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