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Viewing 30 posts - 12,841 through 12,870 (of 31,382 total)
  • Avatar: Eva
    Eva Kemp
    Participant
    July 28, 2015 at 08:36

    Hello,

    What browser are you using? Does the issue persists in another one?
    Please check it.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 28, 2015 at 08:33

    Hello,

    To change hover color for menu items use this code in custom.css file:

    .menu > li > a:hover {
      color: #C00 !important;
    }

    Unfortunately I don’t see a gap under the menu:
    http://storage2.static.itmages.com/i/15/0728/h_1438068781_6246411_3787a13d55.png

    Have you fixed it?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 28, 2015 at 08:25

    Hello,

    Go to Theme Options > Single Product Page > Enable slider for gallery images > On. After that check your page.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 28, 2015 at 08:21

    Hello,

    The reason is you set only 2 products and selected 2 “Products per row” in Theme Options > Products Page Layout. Unfortunately 2 products can’t be spread to the whole row, so I’ve set 3 products per row in Theme Options and now the content is full width.

    Please clear browser cache and check.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 28, 2015 at 08:11

    Hello,

    Go to Theme Options > Single Product Page > Enable slider for gallery images > On.
    After that check your page.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 28, 2015 at 08:10

    Hello,

    Please provide us with FTP and wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 28, 2015 at 08:04

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 28, 2015 at 08:04
    Avatar: Eva
    Eva Kemp
    Participant
    July 27, 2015 at 21:11

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 27, 2015 at 21:10

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 27, 2015 at 21:07

    Hello,

    As I see your site is working fine.
    Please clarify what error you are getting and provide us with FTP/wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 27, 2015 at 21:05

    Hello,

    Please provide us with FTP credentials in Private Content.
    Have you made any changes in original theme files?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 27, 2015 at 20:33

    Hello,

    You need delete the whole “cache” folder in wp-content directory, not “supercache” folder.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 27, 2015 at 20:13

    Hello,

    Please provide us with correct FTP and wp-admin panel credentials for the current site.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 27, 2015 at 20:11

    Hello @bobvansoest,

    Sorry, but I don’t see any lines:
    http://storage2.static.itmages.com/i/15/0727/h_1438024229_6699664_dbb08c87aa.png
    What browser are you checking in? Does it present in another browser too?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 27, 2015 at 20:06

    Hello,

    The files in the directory /public_html/wp-content/themes/royal/woocommerce are modified by our developers to style Woocommerce templates with the theme. You shouldn’t overwrite them because theme alignment will be broken.
    Also you shouldn’t worry about the version that is written in those files. It doesn’t affect your site at all. The real Woocommerce version is written in files in /public_html/wp-content/plugins/woocommerce/ directory.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 27, 2015 at 19:59

    Hello,

    I’ve edited the code in child functions.php file. Please check the email message now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 27, 2015 at 19:40

    Hello,

    Sorry, but without submenu items drop down menu can’t be full width.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 27, 2015 at 19:38

    Hello,

    Please provide us with a page link where you have issue and wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 27, 2015 at 19:37

    Hello,

    I’ve edited the code in Custom CSS:

    .wpcf7-form-control-wrap.your-message textarea:focus {
        border-color: black !important;
        box-shadow: none !important;
        -webkit-box-shadow: none !important;
    }

    Please clear browser cache and check border color of “Message” box now.

    Also added this code to align the form:

    .wpcf7-form input[type="text"] {
      margin-left: -8px !important;
    }

    Please check from your side.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 27, 2015 at 19:03

    Hello,

    Please view the screenshot:
    http://storage1.static.itmages.com/i/15/0727/h_1438020065_2243031_812990e72c.png

    The email is written as you wanted. The changes are made in child functions.php.
    If you want to set new email you need edit child functions.php in line 242.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 27, 2015 at 18:36

    Hello,

    As I see you haven’t added submenu items to a parent item. Please pay attention that CSS classes are added to parent menu item and under it sub items are added:
    https://www.8theme.com/demo/docs/royal/assets/images/image_21.png

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 27, 2015 at 18:33

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 27, 2015 at 18:32

    Hello,

    Default contact form isn’t created with Contact Form 7 plugin.
    To style Contact Form 7 you need customize it yourself. Otherwise use our default contact form.
    You can edit classes styles to your needs using “Inspect element” option, for example in Chrome browser:
    https://developer.chrome.com/devtools
    Also edit the values for the classes I’ve already provided to you in Custom CSS section.

    Sorry, but I can’t replicate the issue with blue border in “Message” box. I asked you to check it in another browser to make sure you’re experiencing such behavior in all browsers or just in a specific one.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 27, 2015 at 17:46

    Hello,

    Please check String Translation in WPML section:
    http://storage4.static.itmages.com/i/15/0727/h_1438015591_7359216_73a643852d.png
    There you’ll find phone string.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 27, 2015 at 16:31

    Hello,

    I’ve enabled multicurrency option in WPML > WooCommerce Multilingual.
    Please clear browser cache and check “Thousand Separator” now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 27, 2015 at 16:17

    Hello,

    Unfortunately there is no such feature in the theme. You need use some plugin, also contact Woocommerce support concerning this query.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 27, 2015 at 16:16

    Hello,

    Please check if the notice is displayed properly with default WordPress theme and with Woopress parent theme.
    Also as I see you’re using cache plugin which may cause issues with displaying. When store notice is disabled it can be still shown because of the cache. Try to disable it and clear cache folder in wp-content directory via FTP.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 27, 2015 at 16:06

    Hello,

    I’ve added this code in Additional CSS block in WPML > Languages:

    #lang_sel_list a.lang_sel_sel {
        background-color: #6F6F6F !important;
       color: #ffffff;
    }

    Please check the style of the current language item.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 27, 2015 at 15:51

    Hello,

    Sorry, but still the same error.
    Are you using FileZilla to connect to your FTP account?
    Are there any specific settings?
    Is the access restricted by Firewall on a server?

    Regards,
    Eva Kemp.

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Viewing 30 posts - 12,841 through 12,870 (of 31,382 total)
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