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Viewing 30 posts - 10,711 through 10,740 (of 31,382 total)
  • Avatar: Eva
    Eva Kemp
    Participant
    September 18, 2015 at 10:48

    Hello,

    Please provide us with wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 18, 2015 at 10:45

    Hello,

    This issue is related to Ultimate VC Addons plugin. We contacted them and received the reply:

    We tested, at the moment – Fixed background property is creating bugs in Chrome.

    See reports here –

    http://stackoverflow.com/questions/22292357/fixed-background-image-bug-chrome-mac
    http://www.cybertechquestions.com/css-fixed-background-attachment-blinks-in-google-chrome_118396.html
    https://wordpress.org/support/topic/problem-with-fixed-backgrounds-in-chrome

    if you google “Chrome bug with fixed background” you will find many people reporting the same.

    The workaround for this is quick. Simply change fixed background to “Move with the content” (scroll) Further – you can apply parallax to it and make it even more beautiful.

    Please try the suggestion of them.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 18, 2015 at 10:32

    Hello @SOMMERLIEBLING,

    You’re welcome and thank you for your feedback.
    Really appreciate it.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 18, 2015 at 10:30

    Hello,

    I’ve removed padding-bottom value – 250px – in the row settings you added for Product Categories element. Please check now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 18, 2015 at 10:25

    Hello,

    I’ve installed Woocommerce plugin and theme is working now.
    Also you need update the theme to the latest version.
    Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 18, 2015 at 10:19

    Hello,

    Please update all plugins first and after that check your site.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 18, 2015 at 10:15

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 18, 2015 at 09:58

    Hello,

    Please refer to Woocommerce documentation how to add checkout options:
    http://docs.woothemes.com/document/configuring-woocommerce-settings/

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 18, 2015 at 09:52

    Hello,

    Sorry, but transparent header is available only for header types 2, 3, 5.
    You can remove logo from Theme Options > Header and add it as an image layer to your slider.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 18, 2015 at 09:38

    Hello,

    Go to Appearance > Widgets and add empty Text widget to “Left Side top bar area” to hide languages icons and add Text widget with your content to “Right Side top bar area”.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 18, 2015 at 09:37

    Hello,

    Please add this code in Global Custom CSS (Theme Options > Custom CSS):

    .menu > li > a {
       font-size: 16px !important;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 18, 2015 at 09:05

    Hello,

    Unfortunately we can’t replicate the issue:
    http://storage1.static.itmages.com/i/15/0918/h_1442563419_9203572_e2e89c853f.png
    Does the problem persist on Android devices too?
    Please also check it with different Internet providers.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 18, 2015 at 09:01

    Hello,

    Unfortunately there is no such feature. Sorry.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 18, 2015 at 08:33

    Hello,

    Sorry for a delay.
    Unfortunately Essential Grid doesn’t have option to add class for a button that is used for cart widget and it can’t be fixed. As a solution we can suggest you to use “Read more” button instead of “Add to Cart”.

    Please take our apologies for inconveniences.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 18, 2015 at 08:26

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 18, 2015 at 08:19

    Hello @SOMMERLIEBLING,

    We’ve sent translation files to your email address.
    Please check it.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 18, 2015 at 08:15

    Hello,

    Please add this code in Global Custom CSS:

    .portfolio-descr p {
       margin-bottom: -3px !important;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 18, 2015 at 08:13

    Hello,

    Thank you for your feedback.

    Have a nice day.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 18, 2015 at 08:09

    Hello,

    “Mod_security error” is related to your server configuration. So please contact your hosting provider regarding this issue.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 18, 2015 at 08:06

    Hello,

    For popular products we used “Bestsellings” type in Products element settings. The products that are best selled will be displayed.
    For “last minute” products we used “Sale” type and the products that you marked with sale price will be displayed.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 18, 2015 at 07:57

    Hello,

    Please use this css code:

    .wpb_single_image .vc_single_image-wrapper.vc_box_border img:hover {
        opacity: 0.8;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 18, 2015 at 07:53

    Hello,

    As I see tabs are shown fine:
    http://storage9.static.itmages.com/i/15/0918/h_1442559075_7343532_9e3580e445.png
    Please show a screenshot of the issue.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 18, 2015 at 07:39

    Hello,

    Please check the description of our theme update:
    http://themeforest.net/item/legenda-responsive-multipurpose-wordpress-theme/5888906
    Pay attention to the files that were deleted: http://storage2.static.itmages.com/i/15/0817/h_1439794170_5940258_acd46deb52.png
    You must delete them from your theme folder too (in wp-content/themes/legenda/woocommerce directory).

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 18, 2015 at 07:38

    Hello,

    You need go to WPML > String Translation > Translate texts in admin screens (at the bottom of the page) > find “option_tree” > expand the list and find custom_tab within it.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 18, 2015 at 07:21

    Hello,

    You’ve been asked for FTP credentials in other topic to fix VC issue.
    Please provide us with them in that topic.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 18, 2015 at 07:19

    Hello,

    We need your FTP login details (to your webhost): FTP host, FTP username, FTP password.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 18, 2015 at 07:18

    Hello,

    You’re welcome.

    Yes, you can delete shortcode.php within the child theme.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 17, 2015 at 20:33

    Hello,

    You’re always welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 17, 2015 at 20:32

    Hello,

    Sorry, but we don’t provide support for 3rd-party plugins and we can’t guarantee full compatibility of them with the theme.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 17, 2015 at 20:30

    Hello,

    Please show us screenshots of the issue for better understanding.

    Thank you.

    Regards,
    Eva Kemp.

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Viewing 30 posts - 10,711 through 10,740 (of 31,382 total)
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