Forum Replies Created

Viewing 30 posts - 9,301 through 9,330 (of 31,382 total)
1 2 3 … 310 311 312 … 1,045 1,046 1,047
  • Avatar: Eva
    Eva Kemp
    Participant
    October 29, 2015 at 21:40

    Hello,

    We also need FTP login details to be able to connect to your FTP account.

    If you don’t know this information ask your hosting provider to give you these credentials.

    Thank you.
    Regards,
    Eva Kemp.

    #96892 Copied In reply to: .json file missing
    Avatar: Eva
    Eva Kemp
    Participant
    October 29, 2015 at 21:39

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    #96890 Copied In reply to: How do i get the full width banner in middle of homepage
    Avatar: Eva
    Eva Kemp
    Participant
    October 29, 2015 at 21:36

    Hello,

    You shouldn’t worry. That file is deleted in the latest theme update.

    Regards,
    Eva Kemp.

    #96887 Copied In reply to: Visual composer update fail
    Avatar: Eva
    Eva Kemp
    Participant
    October 29, 2015 at 21:36

    Hello,

    We need your FTP host, FTP username, FTP password. If you don’t know this information ask your hosting provider to give you these credentials.

    Thank you.
    Regards,
    Eva Kemp.

    #96886 Copied In reply to: .json file missing
    Avatar: Eva
    Eva Kemp
    Participant
    October 29, 2015 at 21:34

    Hello,

    I’ve enabled “Fixed navigation” in Theme Options > General. Please check fixed header now.

    Regards,
    Eva Kemp.

    #96885 Copied In reply to: Sticky menu
    Avatar: Eva
    Eva Kemp
    Participant
    October 29, 2015 at 21:07

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    #96877 Copied In reply to: Mobile slider to play automatically
    Avatar: Eva
    Eva Kemp
    Participant
    October 29, 2015 at 21:06

    Hello,

    As I see you haven’t installed Revolution Slider plugin.
    Please install it or provide us with FTP credentials.

    Regards,
    Eva Kemp.

    #96876 Copied In reply to: .json file missing
    Avatar: Eva
    Eva Kemp
    Participant
    October 29, 2015 at 21:03

    Hello,

    1. I’ve added this code in Global Custom CSS:

    .aio-icon-component.style_2 .img-icon {
    width: 150px !important;
}
.wpb_single_image img {
  width: 100%;
}

    Please check pages now.

    3. Please check if the issue persists with default WordPress theme.

    Regards,
    Eva Kemp.

    #96875 Copied In reply to: Troubles after update the theme
    Avatar: Eva
    Eva Kemp
    Participant
    October 29, 2015 at 20:49

    Hello,

    I’ve imported Ess. grid demo data.
    Please check.

    Regards,
    Eva Kemp.

    #96871 Copied In reply to: .json file missing
    Avatar: Eva
    Eva Kemp
    Participant
    October 29, 2015 at 20:43

    Hello,

    You’re welcome.

    Have a good day too.

    Regards,
    Eva Kemp.

    #96868 Copied In reply to: Shipping options display
    Avatar: Eva
    Eva Kemp
    Participant
    October 29, 2015 at 20:41

    Hello,

    Your site shows only dark page.
    Please check it.

    Regards,
    Eva Kemp.

    #96867 Copied In reply to: Cart shows empty after placing product
    Avatar: Eva
    Eva Kemp
    Participant
    October 29, 2015 at 20:38

    Hello,

    Please update the theme to the latest version.
    Before update delete “woocommerce” folder in the directory wp-content/themes/blanco/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Regards,
    Eva Kemp.

    #96866 Copied In reply to: Variable products not showing options?
    Avatar: Eva
    Eva Kemp
    Participant
    October 29, 2015 at 20:32

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    #96863 Copied In reply to: Main Menu Font size
    Avatar: Eva
    Eva Kemp
    Participant
    October 29, 2015 at 20:32

    Hello @BlankM,

    Please check the description of our theme update:
    http://themeforest.net/item/legenda-responsive-multipurpose-wordpress-theme/5888906
    Pay attention to the files that were deleted: http://storage2.static.itmages.com/i/15/0817/h_1439794170_5940258_acd46deb52.png
    You must delete them from your theme folder too (in wp-content/themes/legenda/woocommerce directory). After that check products.

    Regards,
    Eva Kemp.

    #96862 Copied In reply to: Your theme contains outdated copies of some WooCommerce template files.
    Avatar: Eva
    Eva Kemp
    Participant
    October 29, 2015 at 20:27

    Hello,

    I’ve added a row with the background image:
    http://storage4.static.itmages.com/i/15/1029/h_1446146772_4994583_cd37667bdb.png
    http://storage7.static.itmages.com/i/15/1029/h_1446146827_3545887_ea3e14419e.png

    Please check your page now.

    Regards,
    Eva Kemp.

    #96861 Copied In reply to: How do i get the full width banner in middle of homepage
    Avatar: Eva
    Eva Kemp
    Participant
    October 29, 2015 at 20:24

    Hello,

    Please provide us with wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    #96860 Copied In reply to: Assistance setting up Home page 9 version of site
    Avatar: Eva
    Eva Kemp
    Participant
    October 29, 2015 at 20:19

    Hello,

    Please update the theme to the latest version.
    Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!

    Regards,
    Eva Kemp.

    #96859 Copied In reply to: Checkout Button Missing
    Avatar: Eva
    Eva Kemp
    Participant
    October 29, 2015 at 20:12

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    #96857 Copied In reply to: Chat Console
    Avatar: Eva
    Eva Kemp
    Participant
    October 29, 2015 at 20:11

    Hello,

    As I see you have this code in child style.css:

    .post-info, .post-title {
    display: none;
}

    which hides the title of your post and there is no title to click.
    Check the changes you’ve made in your child theme.

    Regards,
    Eva Kemp.

    #96856 Copied In reply to: My blog not working correctly.
    Avatar: Eva
    Eva Kemp
    Participant
    October 29, 2015 at 18:36

    Hello,

    Please show a page where you want to add the banner and specify where exactly it should be displayed.

    Regards,
    Eva Kemp.

    #96847 Copied In reply to: How do i get the full width banner in middle of homepage
    Avatar: Eva
    Eva Kemp
    Participant
    October 29, 2015 at 18:34

    Hello,

    Please add this code in custom.css file:

    .submenu-languages {
  z-index: 200;
}

    How to create custom.css you can watch in this tutorial.

    Regards,
    Eva Kemp.

    #96845 Copied In reply to: RevSlider layering problem with wpml drop down menu
    Avatar: Eva
    Eva Kemp
    Participant
    October 29, 2015 at 18:32

    Hello,

    Yes, I understand what you mean, unfortunately our theme doesn’t have this option.

    Regards,
    Eva Kemp.

    #96844 Copied In reply to: one pager in Legenda?
    Avatar: Eva
    Eva Kemp
    Participant
    October 29, 2015 at 18:14

    Hello,

    Now htaccess authorization is incorrect.
    Please provide us with correct login details.

    Regards,
    Eva Kemp.

    #96841 Copied In reply to: video background not responsive
    Avatar: Eva
    Eva Kemp
    Participant
    October 29, 2015 at 18:12

    Hello @Scuzzy76,

    Please add this code in Theme Options > Custom CSS > Custom CSS for mobile:

    .page-heading-slider {
    display: flex;
}

    Regards,
    Eva Kemp.

    #96839 Copied In reply to: Floating menu layout issues on smaller devices
    Avatar: Eva
    Eva Kemp
    Participant
    October 29, 2015 at 18:06

    Hello,

    Take our apologies for this inconvenience. Such variants as Marriage, Street Photo were not included in theme import, due to using essential grid visual composer element, which should be imported separately.
    I’ll explain you how to create such pages and you’ll be able to create them in no time.
    How to create Marriage (or Street Photo) variants:
    1. Go to Theme Options > Header > select 14 (or 13) type of header
    2. Import Essential Grid as described in our documentation https://www.8theme.com/demo/docs/royal/index.html#!/essential_grid
    3. Go to Pages > Add new. Use visual Composer and add Essential Grid element. Select Royal Marriage (or Grid 1). All Page Layout settings (Sidebar, footer, heading) should be disabled. Save page and set it as Front page in Settings > Reading.

    Regards,
    Eva Kemp.

    #96836 Copied In reply to: Photographer
    Avatar: Eva
    Eva Kemp
    Participant
    October 29, 2015 at 18:03

    Hello @themadguru,

    Now you have Visual Composer version 4.7.4, that was required by Themeforest. So you can keep it until theme update is released.
    A new theme version will be produced in approximately 2 weeks.

    Regards,
    Eva Kemp.

    #96835 Copied In reply to: After update Visual Composer v 4.8 and UA v3.13.7 site broken yet again
    Avatar: Eva
    Eva Kemp
    Participant
    October 29, 2015 at 17:57

    Hello,

    Please provide us with FTP and wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    #96829 Copied In reply to: is_front_page not working?
    Avatar: Eva
    Eva Kemp
    Participant
    October 29, 2015 at 17:52

    Hello,

    Please provide us with FTP credentials in Private Content.

    Regards,
    Eva Kemp.

    #96827 Copied In reply to: .json file missing
    Avatar: Eva
    Eva Kemp
    Participant
    October 29, 2015 at 17:50

    Hello,

    1. Please show a page where images are displayed incorrectly.

    3. Try to disable 3rd-party plugins and check scrolling after that.

    Regards,
    Eva Kemp.

    #96826 Copied In reply to: Troubles after update the theme
    Avatar: Eva
    Eva Kemp
    Participant
    October 29, 2015 at 17:47

    Hello,

    Please use this code in Theme Options > Custom CSS > Custom CSS for desktop:

    .cart-collaterals #shipping_method label {
    display: inline;
}
label > span.amount {
    padding-right: 12px;
}

    Regards,
    Eva Kemp.

    #96824 Copied In reply to: Shipping options display
  • 1 2 3 … 310 311 312 … 1,045 1,046 1,047
    Viewing 9,330 results - 9,301 through 9,330 (of 31,382 total)
Viewing 30 posts - 9,301 through 9,330 (of 31,382 total)
1 2 3 … 310 311 312 … 1,045 1,046 1,047

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