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Viewing 30 posts - 8,671 through 8,700 (of 31,382 total)
  • Avatar: Eva
    Eva Kemp
    Participant
    November 16, 2015 at 23:04

    Hello,

    You need update the theme to the latest version. This issue is fixed in the recent theme version.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 16, 2015 at 23:00

    Hello,

    Please take our apologies but we don’t have such plugins and we can’t guarantee full compatibility of 3rd-party plugins with the theme as we didn’t test them.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 16, 2015 at 22:58

    Hello,

    Please provide us with wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 16, 2015 at 22:56

    Hello,

    Please add this code in Theme Options > Custom CSS > Custom CSS for tablet:

    .product {
        display: inline-block !important;
        width: 100%;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 16, 2015 at 22:49

    Hello @kcor75,

    We’re glad you’ve found the solution.
    If there are any questions feel free to contact us.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 16, 2015 at 22:48

    Hello @arodono,

    You need recreate footer as described in the documentation:
    https://www.8theme.com/demo/docs/woopress/#!/0_footer

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 16, 2015 at 22:47

    Hello,

    What mobile device are you checking in?
    Also provide us with wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 16, 2015 at 22:42

    Hello,

    Add this code in Theme Options > Custom CSS > Global Custom CSS:

    .menu-icon::before {
      left: 5px;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 16, 2015 at 22:39

    Hello @rebayona,

    You have to translate the files yourselves as described in the documentation https://www.8theme.com/demo/docs/royal/#!/1_how_to_translate .

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 16, 2015 at 22:36

    Hello,

    I’ve installed Woocommerce plugin and imported demo data.
    Please check your site now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 16, 2015 at 22:22

    Hello,

    Please add this code in Theme Options > Custom CSS > Custom CSS for tablet:

    .product-information .cart button[type="submit"] {
       height: 62px !important;
    }

    and use this code in Custom CSS for desktop:

    .product-information .cart button[type="submit"] {
        width: 320px !important;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 16, 2015 at 22:16

    Hello,

    What plugin do you mean?
    Please provide us with FTP and wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 16, 2015 at 20:48

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 16, 2015 at 20:47

    Hello,

    xml file for GYM theme is located in “gym” folder.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 16, 2015 at 20:43

    Hello,

    The link you provided is related to Joomla, but we provide themes for WordPress.
    If you want to use filter you can create attributes for variable products http://docs.woothemes.com/document/variable-product/ and use “Woocommerce layered nav filter” widget in Appearance > Widgets.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 16, 2015 at 20:40

    Hello,

    Please provide us with FTP and wp-admin panel credentials.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 16, 2015 at 20:36

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 16, 2015 at 20:36

    Hello,

    Contact your hosting provider and ask them to increase memory_limit value.
    Also provide us with FTP and WP admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 16, 2015 at 20:31

    Hello,

    We’re very sorry for any inconveniences.
    Chat operator role is related to “Screets Live Chat” plugin, not to our theme and we can’t modify the plugin files.
    As we are not the plugin developers, you may find on the developers’ web-site all the set up information and documentation.

    Here you can refer to the plugin documentation:
    http://screets.com/i/wp-content/uploads/2014/02/Chat-X-Documentation.pdf

    Thank you for understanding.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 16, 2015 at 20:15

    Hello,

    I’ve added the code in child style.css file:

    .menu-column3 .nav-sublist-dropdown {
        width: 600px !important;
    }

    Please check menu now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 16, 2015 at 19:46

    Hello,

    I’ve edited row settings in Footer static block and in home page:
    http://storage3.static.itmages.com/i/15/1116/h_1447699562_9511565_d536644a8a.png
    http://storage4.static.itmages.com/i/15/1116/h_1447699593_8532908_a55b0b7ac8.png

    Please check your page now.

    Also I’ve added this code in Theme Options > Styling > Custom CSS > Custom CSS for desktop:

    .product_list_widget li {
        width: 100%;
    }

    Please check widget now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 16, 2015 at 19:37

    Hello,

    To show brands you need use “Brands” element in Visual Composer editor.

    Concerning front-end editor please provide us with FTP credentials.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 16, 2015 at 19:29

    Hello @walacedesilva,

    Some server configuration prevented demo template from installing, so I imported it manually.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 16, 2015 at 18:26

    Hello,

    Your 3rd question was:

    3. And last question, how do I get the width on this page to be thesame as on the homepage width (1200) without screwing up the rest of the theme: see private content

    Isn’t the problem with the width?

    In this case please show on screenshots what you want to do.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 16, 2015 at 18:25

    Hello @walacedesilva,

    I’ve installed “Jewellery” template. Check it in Pages section, the page “Cleopatra”.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 16, 2015 at 16:27

    Hello,

    Unfortunately we can’t replicate this issue.
    Is your browser up to date?
    Does the scroll bar persist in another browsers?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 16, 2015 at 16:24

    Hello,

    Please add this code in Theme Options > Styling > Custom CSS > Global Custom CSS to remove arrows:

    a.pp_next, a.pp_previous {
         display: none;
    }

    If you want to slide between images you need use Image Gallery element in Visual Composer editor.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 16, 2015 at 16:16

    Hello,

    As I see now the width of the page is 1200px:
    http://storage5.static.itmages.com/i/15/1116/h_1447686707_2431885_52a964b6fd.png

    Please provide us with FTP credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 16, 2015 at 16:03

    Hello,

    Our theme doesn’t have Facebook widget by default. Perhaps you used some plugin, didn’t you?
    Try to use any 3rd-party plugin for Facebook widget and add it to Appearance > Widgets > Single product page Sidebar.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 16, 2015 at 15:53

    Hello,

    After our conversation with WPML support we discovered that according to WPML modifications you need to do the following:
    1) You need add “Text Domain: royal” in the header of style.css file in the theme directory, for example

    /*
    Theme Name: Royal- 8theme WordPress theme
    Theme URI: https://www.8theme.com/
    Author: 8theme
    Author URI: http://themeforest.net/user/8theme
    Description: ThemeForest Premium Theme
    Version: 2.3
    License: GNU General Public License version 3.0
    License URI: http://www.gnu.org/licenses/gpl-3.0.html
    Text Domain: royal
    */

    2) Before scanning strings in WPML > Theme and Plugins Localization you need tick
    “Automatically use theme or plugin text domains, when gettext calls does not use a string literal.”

    We can’t guarantee that such problem won’t happen again because changes depends on WPML plugin more than on us.
    Also we recommend to make back up before each update of a plugin or theme.

    Regards,
    Eva Kemp.

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Viewing 30 posts - 8,671 through 8,700 (of 31,382 total)
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