Forum Replies Created

Viewing 30 posts - 7,981 through 8,010 (of 31,382 total)
  • Avatar: Eva
    Eva Kemp
    Participant
    December 8, 2015 at 18:06

    Hello,

    Glad to hear it.

    Have a nice day.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 8, 2015 at 18:05

    Hello,

    We’re glad the issue has been fixed.

    Have a nice day.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 8, 2015 at 18:04

    Hello,

    Some content on your site is blocked and this message is loading http://storage6.static.itmages.com/i/15/1208/h_1449594252_1164214_c3cee27181.png .
    You should resolve this issue with your hosting provider.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 8, 2015 at 17:47

    Hello,

    As I see the block is empty in Theme Options > General:
    http://storage5.static.itmages.com/i/15/1208/h_1449593202_6468673_bb4d11c1f1.png

    Add your code into there.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 8, 2015 at 17:38

    Hello,

    I’ve edited the code in child functions.php file to:

    add_filter( 'woocommerce_product_tabs', 'woo_remove_product_tabs', 98 );
    function woo_remove_product_tabs( $tabs ) {
    
        unset( $tabs['reviews'] ); 			// Remove the reviews tab
        unset( $tabs['additional_information'] );  	// Remove the additional information tab
        unset( $tabs['description'] );      	// Remove the description tab
        return $tabs;
    
    }

    and added short description for the product “Rosa Faia Twin Range T-Shirt Bra”:
    http://storage3.static.itmages.com/i/15/1208/h_1449592710_7265419_f4811b06bf.png

    Please check this product now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 8, 2015 at 17:24

    Hello,

    The problem is caused by the code you added into your form:
    <script type="text/javascript" src="//s3.amazonaws.com/downloads.mailchimp.com/js/signup-forms/popup/embed.js" data-dojo-config="usePlainJson: true, isDebug: false"></script><script type="text/javascript">require(["mojo/signup-forms/Loader"], function(L) { L.start({"baseUrl":"mc.us12.list-manage.com","uuid":"a4aca62bc7420eb14dbb38836","lid":"5a32de713c"}) })</script>

    You should remove it and single product image will be shown.
    Please check it.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 8, 2015 at 17:02

    Hello,

    You may try to add it to the same section in General tab, but we recommend you to follow the original instruction where the code should be placed.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 8, 2015 at 16:27

    Hello,

    The problem is you have many sub items in parent menu “GIGI”.
    You should use equal number of sub items for all parent menu items.
    Please try to edit them and check after that.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 8, 2015 at 15:48

    Hello,

    Do you mean some images aren’t shown?
    We replied to you in another topic regarding this issue.
    Please check it.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 8, 2015 at 15:22

    Hello,

    Unfortunately we still can’t connect getting the errors:
    Error: Connection timed out
    Error: Could not connect to server

    Please check it with your hosting provider.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 8, 2015 at 12:03

    Hello @sebdicam,

    Yes, I see the button:
    http://storage7.static.itmages.com/i/15/1208/h_1449572552_1494225_1ed4f9149c.png
    Do you not?
    Please show a screenshot of the issue.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 8, 2015 at 12:00

    Hello,

    Go to Theme Options > Header > Enable top bar, and enable Sign In/Register links.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 8, 2015 at 10:39

    Hello,

    We need FTP login details (FTP host, FTP username, FTP password).
    If you don’t know that information ask your hosting provider to give it to you and then send the credentials to us.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 8, 2015 at 10:38

    Hello @sebdicam,

    Please add this code in custom.css file:

    .reset_variations {
      color: black !important;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 8, 2015 at 10:29

    Hello,

    Please add this code in Theme Options > Custom CSS > Global Custom CSS:

    .woocommerce-price-suffix {
        display: none;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 8, 2015 at 10:26

    Hello,

    Yes, I just removed the shortcode. That’s all.

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 8, 2015 at 10:25

    Hello,

    Login credentials are incorrect.
    Please check them.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 8, 2015 at 10:25

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 8, 2015 at 10:23

    Hello,

    May we reupload the theme?
    Please provide us with FTP credentials?

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 8, 2015 at 10:17

    Hello,

    Please provide us with wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 8, 2015 at 09:33

    Hello,

    The reason is your image has big size in height. Try to change sizes of the original image and reupload it.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 8, 2015 at 09:31

    Hello,

    Are you using static block in footer or you add its shortcode to single product page?
    You can upload screenshot to any web storage, dropbox for example.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 8, 2015 at 09:27

    Hello,

    Please clarify the issue with more details.
    Do you want to edit price for variable products?
    Please show us a screenshot what you want to achieve.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 8, 2015 at 09:25

    Hello,

    Please try to increase memory_limit value to 128M in wp-config.php file as described in the article:
    http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 8, 2015 at 09:19

    Hello,

    We’re sorry for a long delay.
    The issue with sale shortcode has been fixed.
    Now it’s working correctly and to show sale products you need add sale price.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 8, 2015 at 09:11

    Hello @topfalade, @saltwatercollective,

    Our demo uses old theme version and old Woocommerce plugin.
    That option has been already changed in the recent Woocommerce update.
    It’s not the theme issue.
    It’s just Woocommerce upgrade.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 8, 2015 at 09:06

    Hello,

    That is description of our developers’ work.
    Please note we provide support only for basic questions and style changes, it’s out of scope of the support team to rewrite the code. If you have necessary knowledge you can do this yourself.
    Also you can contact senior support staff via this link https://www.8theme.com/contact-us/ and describe your query.

    Thank you for understanding.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 7, 2015 at 21:27

    Hello,

    Ok, you’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 7, 2015 at 21:27

    Hello,

    Please specify where you add that static block then.
    Please show a screenshot or a direct page where you’re using the static block.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 7, 2015 at 21:24

    Hello,

    The credentials are incorrect. Please check them.
    Also show a page where you have issues and provide us with FTP credentials.

    Thank you.
    Regards,
    Eva Kemp.

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    Viewing 8,010 results - 7,981 through 8,010 (of 31,382 total)
Viewing 30 posts - 7,981 through 8,010 (of 31,382 total)
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