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IPad Air landscape orientation not displaying mobile version of site

This topic has 8 replies, 3 voices, and was last updated 8 years, 5 months ago ago by Eva Kemp

JonathanWhite

Participant

December 3, 2015 at 10:33

Hi,

I’m having an issue whereby the mobile version of the site isn’t shown when viewing from an iPad Air. It has a 9.7-inch Retina display (diagonal). Is there a way that I can configure the site to ensure the mobile view is shown on all mobile devices? Perhaps I can set a specific screen size for the mobile site to be shown?

Thanks in advance.

Jonathan

Please, contact administrator
for this information.

#102509 Copied Theme version: 2.5 WooCommerce version: 2.4.7

7 Answers

Eva Kemp

Support staff

December 3, 2015 at 12:47

Hello,

I’ve checked your site in landscape view and it’s working fine:
http://storage3.static.itmages.com/i/15/1203/h_1449143193_6019815_5bfa0190fe.png

Please show a screenshot from your side.

Thank you.

Regards,
Eva Kemp.

#102529 Copied

JonathanWhite

Participant

December 3, 2015 at 14:15

See screenshot:

#102563 Copied

Robert Hall

Support staff

December 5, 2015 at 10:30

Hello,

As we can see from your screenshot your site is showing perfect.

Sorry, but we can’t find any problems with your site at all devices that we’ve checked.

Regards,
Robert Hall.

#102876 Copied

JonathanWhite

Participant

December 8, 2015 at 15:41

Hi Robert,

I apologise for not being clear enough when describing the defect. The site is shown on the iPad, but the mobile version of the site isn’t shown. As a result the header elements are squashed up. As we expect a large amount of our users to view the site through an iPad this is an important issue for us to fix.

See below for a screenshot of how the mobile view should look.

I hope this makes sense. Please let me know if you require more information.

#103314 Copied

Eva Kemp

Support staff

December 8, 2015 at 15:48

Hello,

Do you mean some images aren’t shown?
We replied to you in another topic regarding this issue.
Please check it.

Regards,
Eva Kemp.

#103317 Copied

JonathanWhite

Participant

December 8, 2015 at 16:42

Hi Eva,

I mean the elements in the header aren’t displaying correctly. You’ll see in the first screenshot that the Que Vins logo is aligned to the right and the menu links are still showing. In the second screenshot the logo is aligned middle and there is a mobile menu button (instead of the menu links). The second screenshot is what I’m referring to as the mobile version of the site, but the first isn’t.

Do you understand what I mean?

#103333 Copied

Eva Kemp

Support staff

December 9, 2015 at 09:47

Hello,

The menu is shown when you view the site in landscape mode on a tablet.
There is no option to change it.

Regards,
Eva Kemp.

#103464 Copied
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