Forum Replies Created

Viewing 30 posts - 7,051 through 7,080 (of 31,382 total)
  • Avatar: Eva
    Eva Kemp
    Participant
    January 14, 2016 at 19:16

    Hello,

    The issue was in the theme code, and that’s why we reuploaded fixed files for you.
    You did nothing wrong.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 14, 2016 at 19:13

    Hello,

    Ok, looking forward to your reply.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 14, 2016 at 19:13

    Hello,

    As I see you’ve added only 3 images http://storage6.static.itmages.com/i/16/0114/h_1452795134_9555942_31d96b04d4.png , there is no more items to scroll.
    Try to add more images and check carousel element after that.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 14, 2016 at 19:07

    Hello,

    I was able to go to Checkout page and then was redirected to Paypal site after clicking “Proceed to Paypal” button on Checkout page.
    Please clarify how we can replicate the issue.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 14, 2016 at 16:29

    Hello,

    Please update the theme to the latest version 1.4.
    Before update delete “woocommerce” folder in the directory wp-content/themes/classico/ and it’ll be reuploaded from a new theme package.

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 14, 2016 at 16:20

    Hello,

    Ask your hosting provider support to create FTP account to your site files and give us the credentials.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 14, 2016 at 16:17

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 14, 2016 at 15:42

    Hello,

    You can enable the option back and add this code in Theme Options > Custom CSS > Custom CSS for mobile:

    .fixed-header-area {
      display: none;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 14, 2016 at 15:39

    Hello,

    I’ve renamed old theme folder to “idstore_old” and uploaded new “idstore” folder in wp-content/themes directory. Please check Cart and Checkout pages now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 14, 2016 at 15:23

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 14, 2016 at 15:22

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 14, 2016 at 15:21

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 14, 2016 at 15:21

    Hello,

    I disabled fixed navigation in Theme Options > General.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 14, 2016 at 15:20

    Hello,

    I’ve disabled “Open popup on enter” in Theme Options > Promo Popup.
    Please clear browser cache and check home page now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 14, 2016 at 15:03

    Hello,

    To remove captcha you need edit the file shortcodes.php in wp-content/themes/woopress/framework directory and comment the code in lines 435-440:

    $captcha_instance = new ReallySimpleCaptcha();
    $captcha_instance->bg = array( 244, 80, 80 );
    $word = $captcha_instance->generate_random_word();
    $prefix = mt_rand();
    $img_name = $captcha_instance->generate_image( $prefix, $word );
    $captcha_img = ETHEME_CODE_URL.'/inc/really-simple-captcha/tmp/'.$img_name;

    and the code in lines 476-480:

    <div class="captcha-block">
    <img src="<?php echo $captcha_img; ?>">
    <input type="text" name="captcha-word" class="captcha-input">
    <input type="hidden" name="captcha-prefix" value="<?php echo $prefix; ?>">
    </div>

    then edit the file theme-functions.php and comment the code $captcha_instance = new ReallySimpleCaptcha(); in line 1396 and this code in lines 1407-1412:

    if(!$captcha_instance->check( $_GET['captcha-prefix'], $_GET['captcha-word'] )) {
    $return['status'] = 'error';
    $return['msg'] = __('The security code you entered did not match. Please try again.', ETHEME_DOMAIN);
    echo json_encode($return);
    die();
    }

    and the code $captcha_instance->remove( $_GET['captcha-prefix'] ); in line 1463.

    To edit error message you can find it in the same file theme-functions.php in line 1409.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 14, 2016 at 14:47

    Hello,

    Please provide us with FTP and wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 14, 2016 at 12:35

    Hello,

    I’ve fixed the Woocommerce issue. I’ve added this code in functions.php file:

    function custom_wc_ajax_variation_threshold( $qty, $product ) {
    	return 1000;
    }
    
    add_filter( 'woocommerce_ajax_variation_threshold', 'custom_wc_ajax_variation_threshold', 1000, 2 );

    You can read about it in Woocommerce article:
    https://woocommerce.wordpress.com/2015/07/13/improving-the-variations-interface-in-2-4/

    Check your variations now and clear browser cache before.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 14, 2016 at 12:22

    Hello,

    Please provide us with FTP credentials.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 14, 2016 at 12:09

    Hello,

    Please add this code in custom.css file:

    .shown-side-area .side-area .sidebar-widget {
       background-color: #2F2F2F;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 14, 2016 at 12:03

    Hello,

    1. The issue has been fixed.

    2. Please provide us with correct wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 14, 2016 at 11:54

    Hello @aj_ville,

    The files has been sent to your email address.
    Please check.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 14, 2016 at 11:42

    Hello,

    I’ve added this code in Custom CSS for desktop:

    .row-count-4 .product {
        width: 25% !important;
    }

    Please check products now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 14, 2016 at 11:32

    Hello,

    I created footer for you in Static Block section:
    http://storage9.static.itmages.com/i/16/0114/h_1452767228_7469037_12d9af27b8.png
    I selected Footer block in Static Block widget in Footer 1 area:
    http://storage3.static.itmages.com/i/16/0114/h_1452767350_7764292_9735445a49.png

    Now it’s shown on your site:
    http://storage1.static.itmages.com/i/16/0114/h_1452767302_6260120_9c8783cd4c.png
    You can edit Footer static block and add your content in Static Blocks section > Footer.

    As you can see I used Widgetised Sidebar elements in the block http://storage8.static.itmages.com/i/16/0114/h_1452767440_5520934_134c0ad461.png , the content for them is created in Appearance > Widgets, I created custom sidebars with widgets http://storage5.static.itmages.com/i/16/0114/h_1452767521_5327263_5c4bd65bb7.png .
    But you can replace them with any other elements from Visual Composer editor.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 14, 2016 at 11:16

    Hello,

    Please try to check your site on Windows phone now and don’t forget to clear browser cache.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 14, 2016 at 11:13

    Hello,

    As I see right side panel is working fine:
    http://storage7.static.itmages.com/i/16/0114/h_1452766411_4963616_69bc40f8a7.png
    Content is shown properly.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 14, 2016 at 11:11

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 14, 2016 at 11:09

    Hello @nohsharon,

    Have you tried solutions described in the articles mentioned in this topic?
    Please try them.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 14, 2016 at 11:05

    Hello,

    Please provide us with FTP credentials and update the theme to the latest version and Woocommerce as well.
    Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 14, 2016 at 10:42

    Hello,

    You can create a separate sidebar in Appearance > Widgets and add needed widgets into there. Then edit your home page and select sidebar and sidebar position in Page Layout box.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 14, 2016 at 09:57

    Hello,

    Please add this code in Theme Options > Custom CSS > Global Custom CSS:

    .header-type-6 .header .tbs span:before {
    background-color: transparent;
    }

    Regards,
    Eva Kemp.

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Viewing 30 posts - 7,051 through 7,080 (of 31,382 total)
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