Forum Replies Created

Viewing 30 posts - 4,591 through 4,620 (of 31,382 total)
  • Avatar: Eva
    Eva Kemp
    Participant
    April 19, 2016 at 07:59

    Hello,

    Unfortunately that option doesn’t work for Blog and Shop pages.
    We’ll try to fix it in the next theme update.
    Please take our apologies for inconveniences.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 19, 2016 at 07:45

    Hello,

    I’ve checked your site and don’t see any issues.
    Could you show a video of your problem?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 19, 2016 at 07:43

    Hello,

    Please provide us with FTP and wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 18, 2016 at 19:43

    Hello,

    I’ve commented the code in theme-functions.php.

    Please check the site now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 18, 2016 at 19:04

    Hello,

    1. Could you please show a screenshot what banner you mean?

    2. We don’t guarantee full compatibility of 3rd-party plugins with the theme, you have to choose the plugins yourself. Here you can find some:
    https://premium.wpmudev.org/blog/12-instagram-plugins-for-wordpress-worth-installing/

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 18, 2016 at 18:52

    Hello @ielliott,

    Provide us with WP and FTP credentials.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 18, 2016 at 18:50

    Hello,

    Please refer to our documentation:
    https://www.8theme.com/demo/docs/woopress/#!/5_registration_page

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 18, 2016 at 18:45

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 18, 2016 at 18:44

    Hello,

    You can change that text in wp-content/themes/royal/woocommerce/content-single-product.php (line 107).

    To show promo popup you need enable top bar in Theme Options > Header.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 18, 2016 at 18:03

    Hello,

    In this case you have to contact the authors of the plugin “YITH WooCommerce Multi Vendor Premium” and ask how to disable product editor for vendors.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 18, 2016 at 16:33

    Hello,

    You can remove VC switcher in Visual Composer > Role Manager > Post Types > uncheck “product”.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 18, 2016 at 16:25

    Hello,

    I’ve imported Furniture template.
    Please check your home page now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 18, 2016 at 16:15

    Hello @ielliott,

    You were replied in the other topic. Please check it and don’t write duplicate queries to different topics.

    Thank you for understanding.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 18, 2016 at 16:14

    Hello @ielliott,

    Update the plugin Visual Composer to the latest version https://www.8theme.com/download-plugins/ and check editor.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 18, 2016 at 15:41

    Hello,

    You can find the ids via Inspect element tool in Chrome browser:
    for example for Brands http://storage9.static.itmages.com/i/16/0418/h_1460990477_3428546_1b784e330f.png .

    Please note the function “custom_hidden_meta_boxes_2” should be always unique for each new code you add.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 18, 2016 at 15:36

    Hello,

    1. You can enable search form to show on hover instead of on click in Theme Options > Header.

    2. Concerning the links, there is no such option, the only solution is to modify header file, but this is beyond our basic support scope. If you wish you can write your queries in this form https://www.8theme.com/customization-services/ to get additional support.

    4. Update Ultimate VC Addons and Visual Composer plugins to the latest versions https://www.8theme.com/download-plugins/ and check that element after that.

    5. Add this code in Theme Options > Custom CSS > Global Custom CSS:

    .content-page, .page-content {
        margin-top: 0px;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 18, 2016 at 15:27

    Hello,

    Ask your hosting provider support to disable the function “display_errors” and check the site after that.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 18, 2016 at 15:23

    Hello,

    In this case edit the file wp-content/themes/blanco/code/shortcodes.php and after line 125 add this code:

    if (!filter_var($email, FILTER_VALIDATE_EMAIL)) {
          $emailErr = "Invalid email format";
          return $emailErr;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 18, 2016 at 15:17

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 18, 2016 at 15:10

    Hello,

    I updated the plugin via Plugins section in the dashboard automatically and didn’t get any issues.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 18, 2016 at 15:08

    Hello,

    Seems there is some problem with your server configuration.
    Contact your hosting provider support and ask them to check error_log file to find the reason.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 18, 2016 at 14:38

    Hello,

    You need edit the file wp-content/themes/royal/js/plugins.js, find the code bgColor:"#d00" (there are 2 lines of it) and change color #d00 to yours (you need write hex color code).

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 18, 2016 at 14:20

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 18, 2016 at 14:15

    Hello,

    Have you updated VC plugin to the latest version https://www.8theme.com/download-plugins/ ?
    Please do this as there were incompatibility issues between WordPress 4.5 version and old VC version.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 18, 2016 at 13:50

    Hello,

    We can’t access your site, there is an error:
    504 (Gateway Timeout)
    Seems there is some problem on your server.
    Please check it with your hosting provider support.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 18, 2016 at 13:49

    Hello,

    I’ve added this code in child functions.php file:

    add_filter( 'hidden_meta_boxes', 'custom_hidden_meta_boxes' );
    function custom_hidden_meta_boxes( $hidden ) {
        $hidden[] = 'mymetabox_revslider_0';
        return $hidden;
    }
    
    add_filter( 'hidden_meta_boxes', 'custom_hidden_meta_boxes_2' );
    function custom_hidden_meta_boxes_2( $hidden ) {
        $hidden[] = 'product_options';
        return $hidden;
    }

    Please check Products admin panel now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 18, 2016 at 13:42

    Hello,

    1. We don’t have such feature in the theme. You need edit php files if you have necessary knowledge or you can order additional support via this form
    https://www.8theme.com/customization-services/

    2. What links are you talking about?

    3. Add this code in Theme Options > Custom CSS > Global Custom CSS:

    .page-heading-slider {
       display: none;
    }

    4. As I see tooltip is loading as well as the image http://storage2.static.itmages.com/i/16/0418/h_1460983359_7826714_bd5582333d.png . Please clarify what you’re trying to achieve and show a screenshot of the issue.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 18, 2016 at 13:35

    Hello @mschouten,

    We’ve sent VC archive to your email address. Please check it.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 18, 2016 at 13:30

    Hello,

    In this case you need to clear content of the file plugins.php in framework directory, but don’t delete the file itself.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 18, 2016 at 13:25

    Hello,

    Have you changed WP credentials?
    We can’t log in now.

    Regards,
    Eva Kemp.

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    Viewing 4,620 results - 4,591 through 4,620 (of 31,382 total)
Viewing 30 posts - 4,591 through 4,620 (of 31,382 total)
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