Thanks. Our developer has indeed disabled and set up a staging area.
Bas Kling
Participant
May 17, 2021 at 17:23
Hi Olga,
I’ve contacted our hosting provider to troubleshoot the server performance issues. As soon as I have some input, I will share it with you and we can pick this up again
Bas Kling
Participant
May 17, 2021 at 12:30
Thanks. Btw, the entire xstore customizer won’t load properly anymore 🙁
Takes about 2 minutes to load control panel and still waiting for content to pop up after this time…
Bas Kling
Participant
May 16, 2021 at 11:05
7.2.9 / 3.2.9 doesn’t show in my updates?
Xstore welcome page says there’s an update available, but my wordpress dashboard or plugins page doesn’t offer the update option
Bas Kling
Participant
May 16, 2021 at 11:02
Please try again, using the credentials in Private
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Bas Kling
Participant
May 15, 2021 at 09:26
Private
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Bas Kling
Participant
May 14, 2021 at 11:15
Hi Olga, is this what you’re looking for? (private)
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Bas Kling
Participant
May 13, 2021 at 21:17
Which period?
EDIT: Did you make any changes in the code somewhere?
Somehow, the tabs on our single product pages only show in our default Dutch language. As we switch to English, those tabs are gone!
Bas Kling
Participant
May 13, 2021 at 12:34
Hi Rose,
last time I addressed this issue with Xstore (last year) it was said that WPML probably caused the issue. We’ve recently uninstalled WPML but the problem remains.
I’ve tried duplicating the template again, after deactivating all 3rd party plugins (other than bundled with xstore) but no positive effect.
Please see FTP credentials in private
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Bas Kling
Participant
April 18, 2021 at 12:31
Do I need to remove this code once the new update is available?
Any chance of conflict?
Bas Kling
Participant
April 10, 2021 at 16:10
Second example of products going beserk:
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Bas Kling
Participant
March 31, 2021 at 09:55
But that’s just it. I don’t see ANY title, not even the “You may be interested in” title, so there’s nothing for me to change. I would have to check whether our previous developer has made it invisible or not, but I don’t think so.
If he did, what class would that be?
Bas Kling
Participant
March 3, 2021 at 12:22
I’m also unable to close open tickets…
Bas Kling
Participant
March 3, 2021 at 12:11
Can you please provide full path to folder for uploading the script file? I have trouble finding it.
EDIT – Please disregard. Found it. Fixed it. Thanks!
Bas Kling
Participant
March 3, 2021 at 12:11
Can you please provide full path to folder for uploading the script file? I have trouble finding it.
EDIT – Please disregard. Found it. Fixed it. Thanks!
Bas Kling
Participant
March 2, 2021 at 19:13
Private
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Disabling plugins didn’t help, but your code did.
Thanks!
Bas Kling
Participant
January 31, 2021 at 15:15
Hi Rose,
basically any product on mobile (Chrome on android).
Website in private
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Bas Kling
Participant
January 30, 2021 at 11:12
Hi Rose,
thanks.
Yes. Because your form cart element collates everything from Woocommerce (variation, stock, cart button) within that block, we needed to use code to reposition some elements and align with wishlist. But we couldn’t make out why everything was working fine in the previous version of XCore and fumbled up afterwards.
Is there any appetite to offer Xstore users more control over these elements in the (near) future? I’ve submitted a feature request about a year ago with little response, but I doubt that anyone really understood what it was for. Particularly on mobile, the standard element alignment does’t paint a pretty (enough) picture…
Bas Kling
Participant
January 9, 2021 at 13:21
Thanks
Bas Kling
Participant
January 8, 2021 at 21:37
Thanks!
Is there anything related to breadcrumbs functionality I need to check or consider after you renaming/deleting it?
Bas Kling
Participant
January 5, 2021 at 21:29
Private
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Bas Kling
Participant
December 30, 2020 at 14:40
Hi,
I noticed the fix in the last update, thanks for this.
Unfortunately, the breadcrumb tag fix only applies to single pages. Breadcrumbs in category pages still use the H1 tag; this isn’t changed.
Since the bulk of our website revolves around eCommerce (and subsequently our category pages), our problem is still not solved. And as said: SEO wise this is very bad practice.
Can you please make sure that the breadcrumbs settings covers ALL breadcrumb artifacts, on ALL pages?
Bas Kling
Participant
December 12, 2020 at 16:12
Hi Rose,
the problem with working in a staging copy is that our eCommerce is live. All sales need to be updated manually to account for correct inventory.
The reason you didn’t see the issue is because I didn’t expect a reponse from you during the weekend, so we restored a backup already. This is what you’re currently viewing.
If we can agree on a time frame to troubleshoot the issue, I can make sure that a recent version is restored so that we can jointly assess and plan for a solution. Please bear in mind: this is a LIVE environment. Staging copies are not suitable due to inventory issues. We need to plan this carefully.
– EDIT – I’ve restored the most recent version of our backups. Your fix should be in there, as is the issue I created this ticket for.
Bas Kling
Participant
December 12, 2020 at 14:32
Hi Olga,
what exactly have you done/changed?
Since Dec 9th, we’ve been experiencing multiple issues with our website’s code:
In the SPP, another shop button pops up at the bottom of the page: https://prnt.sc/w15o78
Our “you may also like” upsell products keep loop-loading, never showing, and sometimes our WP Business Review (version 1.5) content doesn’t load inside the SPP (the static block, seperately loaded shows no issues).
We’ve been scratching our heads for days (didn’t see your ticket update) and now it makes sense, because in the mean time, we didn’t implement any big changes ourselves.
We can’t proceed until we understand what kind of update/changes you’ve made and we might very well have to revert to an older backup (a week back)
Bas Kling
Participant
December 8, 2020 at 15:20
Hi Olga,
I’ve edited the breadcrumbs file, replacing H1 with H4 (leaving the titles class), but to no effect, unfortunately. I’ve both edited the xstore/templates/breadcrumbs.php as the xstore-child/templates/breadcrumbs.php
Can you provide a step-by-step approach to fixing the issue? Is it a caching issue or do I need to change anything else?
Bas Kling
Participant
December 8, 2020 at 10:56
Hi Rose,
I’ve read that post. Basically, what you’re saying is, there’s no fix.
Is 8theme planning to change the template in the (near) future on this part?
To be honest: anyone looking to tailor and manage their SEO ranking will be knocked off by this template’s limitation. Contrary to how you put it in the other post, it actually is NOT best practice for SEO purposes. It poses a major ranking threat! I’m kind of surprised by this because, up until now I find the entire template to be very professional and well thought out.
I can copy the breadcrumbs file to a templates folder inside my child theme, but then, I would probably run into problems when xstore decides to update the breadcrumbs file in the main theme. I’d rather see you guys changing it for everybody
Bas Kling
Participant
December 8, 2020 at 10:52
Hi “nichemarket”,
could you please share with me your described fix?
is ‘t “just” copying the breadcrumbs file to a templates folder inside your child theme and changing the line at the near bottom containing the H1 tags?
