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Bas Kling
Participant
November 29, 2020 at 12:30
That worked perfectly.
Thanks!
Bas Kling
Participant
November 27, 2020 at 15:42
I also have other resources with a ridiculously long url containing /wp-content/uploads/xstore//home/customer/www/my-old-domain.com/public_html/wp-content/
Do you have an info/instruction page available to help remedy?
Bas Kling
Participant
November 25, 2020 at 10:26
We have decided to kill off the multiple templates for single products, because frankly, they don’t work. Combination of WPML with multiple SPP templates simply creates too many issues. Maybe something 8theme can keep working on, or provide new elements/objects to use in the default template to enable displaying conditional content (based on brand/category/whatever)
Bas Kling
Participant
November 19, 2020 at 18:33
https://prnt.sc/vmbwfi
This is just an example.
Basically any object containing a drop down selector to choose a static block shows the same issue.
I know we have created many static blocks but I don’t suppose there should be a limit on between how many I can choose and select in the drop down, right?
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Bas Kling
Participant
November 17, 2020 at 20:26
The login credentials from my previous reply should work
Hosting site = http://www.siteground.com
There are 2 testing sites accessible, once logged in. You will need melanie…. etc
Navigating to: Websites, selecting the right website, site tools, you’ll find the MySQL cPanel access under Site in the left side menu
In the meantime we had to make the hard choice of deleting the multiple single product templates and start over. We now find that, after duplicating the main template, there’s a malfunction of the available objects (we cannot add customer HTML block #3, it seems to be missing, object “price” is available twice).
—-update 11/17—
Right now, we’re moving forward with just the main template, assigning it to all products. In the backend though, we would like to continue solving the problem.
For now, please hold off for now on troubleshooting the server side of things and the database. Our developer is working on another part of the website. Let’s continue this after he’s finished (Friday)
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Bas Kling
Participant
November 17, 2020 at 10:24
See Private
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Bas Kling
Participant
November 16, 2020 at 14:17
Not sure how these particular server logs could shed some light, but here they are.
If you need different input, please let me know. I f you need access to our Siteground hosting account, also, please let me know.
We are now past our going live deadline and need to resolve this quickly!
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Still, the problem persists: https://prnt.sc/vir32o
Similary, saving individual single product templates don’t retain the changes we’ve made. It seems they’re locked somehow.
Please advise.
Can we perhaps escalate this? First ticket on the subject is November 6th (!) and we need to go live. Already missed our deadline with weeks
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Bas Kling
Participant
November 13, 2020 at 18:43
Update: Switching the option off and on again seems to have corrected the problem.
Not sure how that could work but it did
Bas Kling
Participant
November 13, 2020 at 18:36
Hi Rose, running the update didn’t fix a thing.
The recognizable white hover button on de side of my mobile screen is still gone, and the filters are displayed at the bottom of the page below all of the products and page description
Bas Kling
Participant
November 12, 2020 at 13:56
In the meantime (while I’m waiting for Siteground to respond), I should ask:
The line of code you asked for us to implement, is situated between #BEGIN WORDPRESS and #END WORDPRESS.
The guidelines between “BEGIN WordPress” and “END WordPress” are generated dynamically and should only be changed via WordPress filters. Any changes to the guidelines between these marks will be overwritten.
This kind of conflicts with what we’re trying to do here. If this is the problem, where should I put those lines?
Bas Kling
Participant
November 12, 2020 at 10:54
Notified our hosting provider Siteground on the issue. Waiting for their reply.
Bas Kling
Participant
November 12, 2020 at 10:54
Notified our hosting provider Siteground on the issue. Waiting for their reply.
Please tell me when you think you’ll be able to troubleshoot this, and 2 other related tickets/issues.
If all else fails, we need to delete all of the multiple templates and start from scratch, which will seriously impact our timelines for going live.
Bas Kling
Participant
November 11, 2020 at 16:27
Please tell me when you think you’ll be able to troubleshoot this, and 2 other related tickets/issues.
If all else fails, we need to delete all of the multiple templates and start from scratch, which will seriously impact our timelines for going live.
Bas Kling
Participant
November 10, 2020 at 22:02
Problem remains. We think its because multiple templates cannot interact stable with WPML. https://prnt.sc/vh0auy
As soon as we change it to NL, no products are visible. Standard WPML setting is that all products should be visible in all languages.
But WPML is the standard, and 8theme claims compatibility.
Can you assist in solving the issue?
Bas Kling
Participant
November 10, 2020 at 21:37
I’ve changed the .htaccess file.
Unfortunately, it hasn’t fixed the issue. Problem remains because of language config. For some reason, changing the language from Dutch to English seems to fix it, but most of the times the template doesn’t load into the editor.
Hitting the Publish button also generates the same error again: https://prnt.sc/vh0dmf
(loosely translated: “It seems that something went wrong. Please wait a few seconds and try again”.
Please advise.
Also: for future reference, when you want to change files on server please ask for access credentials to hosting environment instead of installing plugins like WP file manager.
Please contact administrator for this information.
Bas Kling
Participant
November 10, 2020 at 08:33
Added “LimitRequestBody 999999” to my .htaccess file.
But now the multiple template editor won’t load at all anymore.
Hosted at Siteground.com, they use a service called “Nginx Direct Delivery” to serve out all of the static content for max speed. I’m told it’s unrelated to this issue, but I thought it’s still worth mentioning
Bas Kling
Participant
November 8, 2020 at 12:40
As an example, I’ve translated 1 product, so it’s available in both Dutch & English
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Bas Kling
Participant
November 7, 2020 at 10:09
btw, “just” saving and not publishing, results in no change in the live website. The mockup/editor keeps the changes, but on live site not visible (also not after clearing cache)
Bas Kling
Participant
September 1, 2020 at 23:07
Thanks!
Bas Kling
Participant
September 1, 2020 at 11:30
Can you then help me identify the specific class for each of my 4 product templates? They are linked to 4 different brands as trigger https://prnt.sc/u9j13z
I wish to change the side (width) of the cart button as well as text side & padding side between button-edge and text.
Site credentials are the same as my other post, dated yesterday
Bas Kling
Participant
September 1, 2020 at 11:27
Thanks for the code. Seeing it, I thought it would work for sure.
Unfortunately, nothing happened: https://prnt.sc/u9ixn5
Could you please have a look? I’ve added the code to Extra CSS
Site details and login credentials in Private
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Bas Kling
Participant
June 27, 2020 at 21:13
We just deleted 1, so there should still be 38 items left: https://prnt.sc/t7mnfo
Not sure why the overarching category would say there are only 37…
We’ll check the products individually.
Thanks!
Bas Kling
Participant
June 26, 2020 at 21:06
Private
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Bas Kling
Participant
June 16, 2020 at 19:30
Never mind. With your tip, the solution was obvious.
Thanks!
Bas Kling
Participant
June 16, 2020 at 18:38
At the time of your proposed solution, I temporarily deleted the style that caused the issue
.content p a { cursor: pointer; color: black; text-decoration: underline; }
.content p a:hover,a.hover { color: #846c98; text-decoration: none; }
As you can see, I need the text links to pop up as black underlined, but the product links underneath the product images on a category page should remain plain.
How do I differentiate between the two?
Bas Kling
Participant
June 15, 2020 at 09:58
Followup on the previous questions: using “.content p a” pinpoints my style to apply to links in my content just fine. However, it also affects the product names in my category pages. Is there any way by using styles that could differentiate between the two? I want my category page product names to remain untouched.
