Apologies.
Staging site was on PHP 7.4 which apparently caused a problem.
login should be the same as live site.
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Bas Kling
Participant
May 26, 2021 at 14:31
Hi Olga,
Details of the staging version in Private.
This is on our developer’s VPS. It’s separate from our production site as our developer doubts whether our VPS would be able to run the staging website in addition to the regular site.
Would it be okay to run a copy of the theme in our dev environment like this?
Regards,
Bas
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Bas Kling
Participant
May 25, 2021 at 20:53
Hi Olga,
Our developer will set up a staging site tomorrow.
NOTE 1: We have used a tool to subject the site to a stress test in another test environment similar to our server: VPS with 2 CPU cores. 20 simultaneous visitors who all add to their shopping cart & click through with all caching disabled. The problem seems to be in the settings or a combination of the settings of the xstore / child theme.
In its current version, the site’s performance drops significantly when hosting for a couple of simultaneous visitors. However, as soon as we delete / reset all theme settings the site continues to function fine, still a CPU peak but no error messages / timeouts.
Maybe this is useful for you to investigate yourself.
– the code of the child theme itself does not make a significant difference.
– with the current settings also the xstore ‘parent’ theme has the same problem & is slow
NOTE 2: Please keep in mind that migrating the staging database back to live is probably not an option, because our customer-placed orders will also be overwritten. This is our live web shop, so overwriting our transactions is a no-go.
I’ll drop you a note in this thread once the staging site is up
Bas Kling
Participant
May 20, 2021 at 10:01
Also, please understand that this is our production site. We are live and servicing clients. Deactivating plugins can be valuable when trouble shooting, but keeping critical plugins offline while support goes home for the day to come back the next day and continue working is not an option. Please be sensitive to that.
Bas Kling
Participant
May 19, 2021 at 21:12
Have you activated or deactivated any of our plugins? Facebook and business review are disabled . Enabling Facebook again triggers unwanted sync. If you are working on our site, please don’t touch that one!
Bas Kling
Participant
May 18, 2021 at 14:37
Hi, we’ve just added some managed services on our server, but our hoster will take approx 48 hours to collect all data to start making recommendations and be able to troubleshoot. Unfortunately, we can’t wait that long. If you could please continue checking what the issue is regarding template creation, that would be great.
-EDIT- we’ve disabled the Ajax search plugin that caused the script issue. Unfortunately, the problem with tabs on the SPP persists.
Bas Kling
Participant
May 17, 2021 at 17:23
Thanks. Our developer has indeed disabled and set up a staging area.
Bas Kling
Participant
May 17, 2021 at 17:23
Hi Olga,
I’ve contacted our hosting provider to troubleshoot the server performance issues. As soon as I have some input, I will share it with you and we can pick this up again
Bas Kling
Participant
May 17, 2021 at 12:30
Thanks. Btw, the entire xstore customizer won’t load properly anymore 🙁
Takes about 2 minutes to load control panel and still waiting for content to pop up after this time…
Bas Kling
Participant
May 16, 2021 at 11:05
7.2.9 / 3.2.9 doesn’t show in my updates?
Xstore welcome page says there’s an update available, but my wordpress dashboard or plugins page doesn’t offer the update option
Bas Kling
Participant
May 16, 2021 at 11:02
Please try again, using the credentials in Private
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Bas Kling
Participant
May 15, 2021 at 09:26
Private
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Bas Kling
Participant
May 14, 2021 at 11:15
Hi Olga, is this what you’re looking for? (private)
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Bas Kling
Participant
May 13, 2021 at 21:17
Which period?
EDIT: Did you make any changes in the code somewhere?
Somehow, the tabs on our single product pages only show in our default Dutch language. As we switch to English, those tabs are gone!
Bas Kling
Participant
May 13, 2021 at 12:34
Hi Rose,
last time I addressed this issue with Xstore (last year) it was said that WPML probably caused the issue. We’ve recently uninstalled WPML but the problem remains.
I’ve tried duplicating the template again, after deactivating all 3rd party plugins (other than bundled with xstore) but no positive effect.
Please see FTP credentials in private
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Bas Kling
Participant
April 18, 2021 at 12:31
Do I need to remove this code once the new update is available?
Any chance of conflict?
Bas Kling
Participant
April 10, 2021 at 16:10
Second example of products going beserk:
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Bas Kling
Participant
March 31, 2021 at 09:55
But that’s just it. I don’t see ANY title, not even the “You may be interested in” title, so there’s nothing for me to change. I would have to check whether our previous developer has made it invisible or not, but I don’t think so.
If he did, what class would that be?
Bas Kling
Participant
March 3, 2021 at 12:22
I’m also unable to close open tickets…
Bas Kling
Participant
March 3, 2021 at 12:11
Can you please provide full path to folder for uploading the script file? I have trouble finding it.
EDIT – Please disregard. Found it. Fixed it. Thanks!
Bas Kling
Participant
March 3, 2021 at 12:11
Can you please provide full path to folder for uploading the script file? I have trouble finding it.
EDIT – Please disregard. Found it. Fixed it. Thanks!
Bas Kling
Participant
March 2, 2021 at 19:13
Private
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Disabling plugins didn’t help, but your code did.
Thanks!
Bas Kling
Participant
January 31, 2021 at 15:15
Hi Rose,
basically any product on mobile (Chrome on android).
Website in private
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Bas Kling
Participant
January 30, 2021 at 11:12
Hi Rose,
thanks.
Yes. Because your form cart element collates everything from Woocommerce (variation, stock, cart button) within that block, we needed to use code to reposition some elements and align with wishlist. But we couldn’t make out why everything was working fine in the previous version of XCore and fumbled up afterwards.
Is there any appetite to offer Xstore users more control over these elements in the (near) future? I’ve submitted a feature request about a year ago with little response, but I doubt that anyone really understood what it was for. Particularly on mobile, the standard element alignment does’t paint a pretty (enough) picture…
Bas Kling
Participant
January 9, 2021 at 13:21
Thanks
Bas Kling
Participant
January 8, 2021 at 21:37
Thanks!
Is there anything related to breadcrumbs functionality I need to check or consider after you renaming/deleting it?
