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Viewing 30 posts - 91 through 120 (of 302 total)
  • Avatar: Bas_Kling
    Bas Kling
    Participant
    December 23, 2022 at 16:38

    Hi Rose,

    I’ve added a single product to the specific category.
    That said: I’ve assigned the new header to an existing category and also this category (ready-to-wear) doesn’t display the correct header.
    Our developer is in charge of the hosting has provided FTP access. In private

    Please contact administrator
    for this information.
    Avatar: Bas_Kling
    Bas Kling
    Participant
    November 4, 2022 at 12:08

    Not what I meant. I was hoping to find some guidance on how to find specific static blocks such as the one referenced by you to alter the spatial behavior of the footer (#etheme-static-block-7) to get a bit more control over the layout of the template.
    Since there is no documentation, the question becomes mute.
    Never mind.

    Avatar: Bas_Kling
    Bas Kling
    Participant
    November 3, 2022 at 17:51

    Worked like a charm, thanks!

    is there some documentation available, on the layout of all the static blocks used, such as etheme-static-block-7 ?

    Avatar: Bas_Kling
    Bas Kling
    Participant
    November 3, 2022 at 13:25

    Hi Rose,

    we’ve rebuilt the multiple headers per your suggestion, and the problem seems to have gone for now. We’ll keep monitoring closely as we develop the other languages.
    Thank you

    Avatar: Bas_Kling
    Bas Kling
    Participant
    October 12, 2022 at 15:29

    Hello Rose,

    we didn’t miss the reply, its just that we couldn’t do anything with it. The feedback felt like a standard answer since all the points you mentioned had already been tested and refuted. The point about changing the secondary menu was also ignored, beside the fact that you only tested 1 page at a time instead of the 3 / 10+ that we recommended.

    TranslatePress stores the translations in a separate database table at string level, not in the theme mods as you claim. After all, translations simply work perfectly when the theme is changed.

    Our developer screen-capped the entire topic and sent it to TranslatePress. Hopefully, they will know what to do with it.
    For now, unfortunately, we are left with cutting out all elements that might pile on the incompatibility issues, hoping for the best.

    Avatar: Bas_Kling
    Bas Kling
    Participant
    October 10, 2022 at 16:40

    Hello Rose,

    We have only one production site in use, hence the one license.

    Besides this, to troubleshoot current issues, we have two development sites running, clearly indicated by the .dev in the slugs.

    There seems to be a lot of incompatibility in xtore’s code, working with TranslatePress. We rely on our developer as well as Xstore to troubleshoot and resolve these issues. In order to compare code we need both development sites.

    If we need to decommission 1 of the development sites, we will do so, but then we would have to rely even more on your supper team to help us resolve the open tickets.
    Indicating that we are expanding into the global market and the dire need for the translation /xstore incompatibility to be resolved ASAP, the reply that we get a license warning, really isn’t the response we were hoping for.
    We hope you can appreciate our current position and help us out.

    Thank you

    Avatar: Bas_Kling
    Bas Kling
    Participant
    October 7, 2022 at 09:59

    commenting on #335947
    the video isn’t a long-term solution.
    We’ve tried. do that for 10 products and before you’re done with the last product the first shows in Dutch again.

    Also the not working product from screenshot KKangxHRd6nr
    works perfectly fine when removing the secondary menu from the header builder.

    —EDIT—
    Previous communication between you and us is being managed by our web developer.
    As the owner of the brand/website, I would like to emphasize that we are rapidly expanding into Europe, the US, and Canada region, ramping up from 20 to approx. 35/40 stores within the next 2 months.
    If we cannot resolve the translation issue within the next few days/week (which,
    as I understood from our developer, is XStore’s purview to help resolve), I’m afraid we need to explore other template providers, ending our collaboration with XStore.
    This is definitely not our preference as we’ve been more than content with the template, support, and expertise. I’m sincerely hoping for XStore’s support in this.

    Avatar: Bas_Kling
    Bas Kling
    Participant
    October 6, 2022 at 20:03

    migrations where done by wp migrate db pro (plugin by delicious brains – https://deliciousbrains.com/wp-migrate-db-pro/)

    Spend another couple of hours today just testing different theme settings to figuring out what could be the cause and I found the following things.

    when importing the settings from the live production site in to the settings of the xstore parent theme, the error also shows itself in the Xstore parent theme.

    On removal of all elements from the header builder the issue seems resolved (manually removing each individual element, not using the header reset option).
    when rebuilding the header it keeps working with the main menu and logo element present, when also adding the secondary menu (as third item) the issue seems to reoccur but less often.

    When leaving the secondary menu element out of the header all the other header elements (desktop view, removed additional headers) can be used without issues.
    with the exception of the secondary menu, checked all single products in the /en/leren-lingerie/ categorie, all without issue.

    the moment I put the secondary menu element back in the header, the issue presents itself again.
    (main menu, logo and secondary menu elements are placed in the bottom header)

    When trying to work around the secondary menu usage and adding a couple of items to the main (mega) menu, while the secondary menu was still in the header the issue also seems to disappear suggesting it could also be caused by something inside the (mega)menu that is conflicting with translatepress.

    Avatar: Bas_Kling
    Bas Kling
    Participant
    October 5, 2022 at 11:22

    Almost 2 full days since the last feedback.
    I hope you’re mid-troubleshooting (assisting)…?
    Sorry to drive this a bit more aggressively than usual, but this is our production environment, and we are currently attending an international B2B fair. Our English-speaking prospects are being referred to our website.
    We need this resolved!

    Avatar: Bas_Kling
    Bas Kling
    Participant
    October 3, 2022 at 15:03

    those screenshots are not from the supplied examples.
    Also as previously mentioned. when testing the three provided examples at least 1 isn’t working correctly.
    When just looking at 1 single page it occasionally can display correctly.

    currently 2 of the 3 provided example url’s are partly in Dutch.

    Please contact administrator
    for this information.
    Avatar: Bas_Kling
    Bas Kling
    Participant
    October 3, 2022 at 10:28

    The problem occurs when the VoyeurX – XStore Child (folder xstore-child) is active.
    when a different xstore child theme is active or the xstore parent theme (with the default out-of-the-box settings) it works just fine.

    The child theme only contains the screenshot.png file and style.css with the necessary headers to define the child-theme. So any conflicts in the php code of the child theme can be ruled out.

    – When the translation editor of translatepress is active all text is in English.
    – The missing translations are part of the same short product description field.

    Please contact administrator
    for this information.
    Avatar: Bas_Kling
    Bas Kling
    Participant
    October 2, 2022 at 12:35

    Hi Rose,

    I’ll let our lead developer take care of the login request.
    As for the problem, please review the video capture in Private area

    We use TranslatePress as translate plugin, after tested Weglot (external, expensive after 2nd language), WPML, ridiculously slow, MultilingualPress (SEO issues, among other issues), Polylang, Loco (still using, combined with TP). TranslatePress support basically told us, the problem isn’t on their end; there’s probably an issue with either other plugins or the chosen template (xstore). Funny enough, the problem didn’t exist a month or so ago (many, many updates ago, as we’ve skipped a few xstore updates)

    Staging copy with all of the plugins deactivated, except for Woocommerce, TranslatePress and Xstore, displayed same issues. Again, our lead developer can share more insights. He will contact you tomorrow.
    Not sure if staging was tested with storefront…

    Please contact administrator
    for this information.
    Avatar: Bas_Kling
    Bas Kling
    Participant
    September 28, 2022 at 08:09

    Hi Tony,

    that did it. Thanks!

    Avatar: Bas_Kling
    Bas Kling
    Participant
    September 27, 2022 at 10:00

    Obviously, I know how to work those arrows 😉
    Clearing the browser cache (complete history & contents btw) didn’t work.
    Very frustrating…

    I’ll keep digging. Thanks anyway.

    Cheers,
    Bas

    Avatar: Bas_Kling
    Bas Kling
    Participant
    August 25, 2022 at 09:33

    Hi Rose,

    After a (very) long troubleshoot it appears that the html3 block on that page does not work in the mobile menu.

    The formatting of the html2 block in which it does work is also different from the html3 block. In terms of formatting, html2 block is further drama in alignment and not at all consistent with the html3 block.

    Seems to be a bug for xstore to further investigate why the shortcode within html3 block is not executed on the product page but the same shortcode within html2 is. We’ve made the adjustment of using the html2 block instead of html3.

    Avatar: Bas_Kling
    Bas Kling
    Participant
    August 25, 2022 at 09:17

    Hi Rose,

    our development team had a look and created a fix.
    For future reference, we use WP Business Reviews (https://wpbusinessreviews.com/). It seemed to be an error from Xstore’s static block cache. Deactivating this feature solves it.

    –This seems to be a bug in the static blocks / theme conflict with the ‘nested’ shortcodes
    When the code of customer reviews is added ([wpbr_collection id=”8141″]) directly to the page, the review slider appears twice.
    Could also be in the testimonial plugin that doesn’t support this.
    As a fix, we have now put the code of the static block directly in the shopping cart.

    Avatar: Bas_Kling
    Bas Kling
    Participant
    August 22, 2022 at 16:55

    We have but one header for all pages, except for the cart page, as we hide all menu items to avoid distraction from the sales process.

    There shouldn’t be a difference between category pages, standard pages, the home page, and the single product pages…

    Avatar: Bas_Kling
    Bas Kling
    Participant
    August 22, 2022 at 16:18

    The firewall was still configured to allow only a specific IP address. It’s open to connect now

    As for the comparison: our production site displays the reviews on the cart page just fine (version 4.1.5)

    Please contact administrator
    for this information.
    Avatar: Bas_Kling
    Bas Kling
    Participant
    August 22, 2022 at 15:34

    FTP credentials in private

    Please contact administrator
    for this information.
    Avatar: Bas_Kling
    Bas Kling
    Participant
    August 22, 2022 at 14:38

    I will ask our developer to provide FTP access within 30 mins.
    But please note, that our development team will work on the staging site tomorrow and they will probably lock out any externals to prevent code breaking.

    Avatar: Bas_Kling
    Bas Kling
    Participant
    August 22, 2022 at 13:46

    Hello Awais,

    thanks, but the solution cannot be to just move the elements that should show on “a lower level” to the left to prevent overlap.

    This is the issue at hand: https://i.imgur.com/s9osrHq.png
    (the German language is visible only after login as it is under development, but as store support, you have admin right and should see the same)

    Can you please help determine the relevant classes so that we may change the z-index accordingly? Or is there any code you can implement in future updates to provide your users the ability to make changes when needed?

    Avatar: Bas_Kling
    Bas Kling
    Participant
    August 21, 2022 at 17:18

    Hi Rose,

    that was one of the first things I’ve tried. The ‘break’ seems to be unrelated to the advanced layout as the reviews still didn’t show. Something else from the update is causing the issue…

    Avatar: Bas_Kling
    Bas Kling
    Participant
    August 21, 2022 at 11:26

    Sometimes, the solution is so simple 😉
    I didn’t see it, stupid!
    Thank you so much, and my apologies 😉

    Avatar: Bas_Kling
    Bas Kling
    Participant
    June 13, 2022 at 11:08

    Ok, thanks

    Avatar: Bas_Kling
    Bas Kling
    Participant
    May 31, 2022 at 15:00

    It seems we made a mistake with the multiple templates.
    Apologies. This final explanation was spot on. Thanks!

    Avatar: Bas_Kling
    Bas Kling
    Participant
    May 26, 2022 at 17:56

    We seem unable to update the user profile (database timeout). Let us investigate and get back to you

    Avatar: Bas_Kling
    Bas Kling
    Participant
    May 26, 2022 at 10:29

    Apologies, it took a while for us to clear an issue with our user database.
    Credentials in private

    Please contact administrator
    for this information.
    Avatar: Bas_Kling
    Bas Kling
    Participant
    May 20, 2022 at 14:23

    The code voor the noindex filter is old (2017) and doesn’t really work. The noindex is only added when the top filter (popularity/newest/price) is set, but not when the left side taxonomy filter is used.

    Looking at trying canonical URLs, Woocommerce nor Yoast offer any solution to declare those sufficiently. Google, however, indexes all generated URLs with filters all the same.

    On different forums it is suggested that the theme developer may be able to suggest some code to replace or implement canonical URLs such as the parent category page. When that happens, those filter URLs should drop off in Google in favour of of the main category page, thus preventing indexing duplicate content…

    Is that something worth trying?

    Avatar: Bas_Kling
    Bas Kling
    Participant
    May 18, 2022 at 14:30

    In private.

    Just tested again after the latest updates.
    The “Sticky add to cart” works fine as soon as “Enable Single Product Builder” is switched off.

    Please use our staging site to implement the change. Our web developer keeps track of changes for version control and as such, its inadvisable to work directly in the production environment.

    Please contact administrator
    for this information.
    Avatar: Bas_Kling
    Bas Kling
    Participant
    February 25, 2022 at 23:15

    I’ve noticed that the code has already been added to the custom js (url in private). By you?
    However, socials still don’t open in new window

    Please contact administrator
    for this information.
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Viewing 30 posts - 91 through 120 (of 302 total)
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