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Following up on / reopening ticket #317276 sticky add to cart button

This topic has 9 replies, 2 voices, and was last updated 1 years, 10 months ago ago by Bas Kling

Bas Kling

Participant

May 15, 2022 at 11:54

Hi,

Continuing the trouble shoot in ticket 317276, Sticky add to cart doesn’t work in the testing environment, even without the child theme, running the base xstore theme.

The JS error mentioned has no influence on the cart

Our developer can’t find the html/css classes related to the sticky add to cart anywhere in the page code.
He also tried to import an xstore demo without the child theme in our testing environment, sticky-add-to-cart still didn’t work.

He had a look at one of your demos:
https://xstore.8theme.com/elementor/demos/minimal-fashion02/product/beachwear-vintage/
In that demo, the sticky cart element seems to be directly present in the HTML code in a DIV with class “etheme-sticky-cart”. Looking at our website’s code or in the staging version, this entire piece is missing in the code.
When deactivating the single product builder functionality, the buy-now button appears as it should, both in the generic template and the child theme. Our developer suspects an incompatibility between the single product builder and the sticky add to cart functionality.

Please advise

#323934 Copied Theme version: 8.1.5

8 Answers

Olga Barlow

Support staff

May 16, 2022 at 17:17

Hello,

Provide us with WP Dashboard and FTP access to your staging version where we could test the sticky add to cart issue, please. We’ll take a closer look at this.

Regards

#324015 Copied

Bas Kling

Participant

May 18, 2022 at 14:30

In private.

Just tested again after the latest updates.
The “Sticky add to cart” works fine as soon as “Enable Single Product Builder” is switched off.

Please use our staging site to implement the change. Our web developer keeps track of changes for version control and as such, its inadvisable to work directly in the production environment.

Please contact administrator
for this information.

#324150 Copied

Olga Barlow

Support staff

May 19, 2022 at 17:28

Hello,

Thank you for the access but what about WP Dashboard user and pass?

Regards

#324238 Copied

Bas Kling

Participant

May 26, 2022 at 10:29

Apologies, it took a while for us to clear an issue with our user database.
Credentials in private

Please contact administrator
for this information.

#324621 Copied

Olga Barlow

Support staff

May 26, 2022 at 17:35

Hello,

Can’t log in to your Dashboard https://prnt.sc/Wc8ByjQ9mUvu
Check the username and password again.

Regards

#324674 Copied

Bas Kling

Participant

May 26, 2022 at 17:56

We seem unable to update the user profile (database timeout). Let us investigate and get back to you

#324677 Copied

Olga Barlow

Support staff

May 31, 2022 at 12:53

Hello,

I don’t see the problem with the sticky add to cart if you enable it for the product template https://prnt.sc/ybhhS1fzQuGB
Check the example in the Private content area. You have 10 single product templates. Enable the Sticky add to cart option for all these 10 templates.

Regards

Please contact administrator
for this information.

#324881 Copied

Bas Kling

Participant

May 31, 2022 at 15:00

It seems we made a mistake with the multiple templates.
Apologies. This final explanation was spot on. Thanks!

#324899 Copied
Tagged: button, cart, reopen, sticky, template, ticket, woocommerce, wordpress
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Following up on / reopening ticket #317276 sticky add to cart button

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