Hello, @Kenny,

Thanks for working logins, I have checked your site and found you are using another theme and not activating the Xstore theme, Please first activate the Xstore theme from Dashboard>> Appearance >> Themes and then register the Xstore theme. See screenshot for reference: https://postimg.cc/Y4XDTc7C

It is recommended to run import on a fresh WordPress installation. For this you can use WordPress Database Reset plugin https://wordpress.org/plugins/wordpress-database-reset/ The plugin can be used to remove all the existing content and install a new version from scratch.

Regards 8Themes Team.

Hello, @greenative,

Thanks for using our Theme and for contacting us.

Yes, you are right I have checked your issue and it appears just as you describe.

Now, if you want to show the category in the filter by the category order then simply go to the Dashboard >> Appearance >> Widgets, and then from there edit the product category widget and set the “ORDER” option in it as you can see in the image: https://postimg.cc/Mn3p0NrV then check back to your site after clearing the browser cache.

Regards 8Themes Team.

Hello, @mahlv,

Your issue has been resolved please check back to your site now after removing the browser cache, I have imported the demo for you on your site: https://postimg.cc/1fgJDhCn https://postimg.cc/V5hFfZfY

Regards 8Themes Team.

Hello, @Maher,

For using your site in multiple languages, you have to use the plugin.
Our theme is fully compatible with the WPML plugin.

If you want to translate and use your site in multilanguage then you have to purchase and use the WPML plugin, you can further check the WPML site here: https://wpml.org/

OR you can use the Polylang plugin as well it is a free one: https://wordpress.org/plugins/polylang/

Our theme supports both plugins. So, you can use the one that you like more. WPML has more options (String translator, multicurrency, etc, you can check the list of the WPML feature and Polylang features and compare) in my opinion but if Polylang suits your need then there is no problem to use that.

Regards 8Themes Team.

Hello, @zooster,

Thanks for using our Theme and for contacting us.

I have understood your issue but the thing is you didn’t share your site access so I am unable to check the issue on your site. But I confirmed it from our test site there is no issue in our theme it is working just fine as you can see in this image: https://postimg.cc/hh4cMfgz

please share your site WP-ADMIN Login details in the below-listed format in the private content area so that we’ll check and assist you accordingly.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Kindly please take the complete backup of your site, first.

And I also need your permission to debug your site, which includes deactivating all the third-party plugins and on-site Customization as well

Regards 8Themes Team.

Hello, @Behrang,

Ok, I have good news for you, With our dev team collaboration, we have fixed your issue on your site, please check back your site now after removing the browser cache and let me know the result.

Regards 8Themes Team.

Hello, @David Zoque,

I have good news for you from our dev department, we have fixed your issue on your site, and now you will not face this issue anymore.

Here are the proof videos from 2 different iPhone mobiles.

https://www.veed.io/view/ce0c4cf8-97ca-41e7-a9b7-c555ca62ad36?sharingWidget=true

https://www.veed.io/view/b59697ab-e862-4436-9536-6ac0d7769552?sharingWidget=true

Please check back to your site now after removing the browser cache.

Regards 8Themes Team.

Hello, @hunterdaver,

Thanks for using our Theme and for contacting us.

In order to solve your issue please watch this video and follow the instruction I made for you on my test site: https://streamable.com/e3slbt

Also, you can read here about to know Widgets & Custom Widget Areas: https://www.8theme.com/documentation/xstore/support/widgets-custom-widget-areas/

Regards 8Themes Team.

Hello, @BlueStyle,

Sure, you can try both options and use which works for you. It is totally up to you.

You’re Most Welcome!!
Thanks for contacting us.

Have a nice day.
Case Closed.

Regards 8Themes Team.

Hello, @Oliver Theiß,

You’re Most Welcome!
If you need further help in the future, feel free to generate a new topic here, I am always here to help you.

Thanks for contacting us.
Have a nice day.

Case Closed.
Regards 8Themes Team.

Hello, @Jubaer,

I have checked your site on my personal mobile and the slider appears just fine on the homepage. I have made a video for you kindly watch it complete for a better reference: https://streamable.com/s3fap7

Regards 8Themes Team.

Hello, @bnourse,

Actually, the option “Mobile Content Optimization” is used to help to disable unused HTML, CSS, and JS of the desktop elements for mobile versions. Keep disabled if you use cache for the mobile devices of the cache plugin, and I can see that you are using cache plugins and other cache options too in the “Speed optimization Wizard” feature of our theme see the image: https://postimg.cc/MvVrRfkb and https://postimg.cc/q68XtntN so it might be possible that the options are conflicts with each other also with the plugin too.

So please disable this option “Mobile Content Optimization” and use the other optimization features of the theme and of the plugins in order to optimize the site speed.

And I have tested your site on my personal mobile phone and the header on my mobile is working perfectly fine, here is the detailed video: https://www.veed.io/view/3ad23785-4dda-4a62-af42-b451daf23ceb?sharingWidget=true

Regards 8Themes Team.

Hello, @Oliver Theiß,

I added the custom CSS code in order to solve your remaining issues. Here is the code image: https://postimg.cc/3kjdVTVQ

Now, here are the result images of your site.

https://postimg.cc/RWvM3ns2
https://postimg.cc/1V1kLLbb
https://postimg.cc/NKvxRQm3

Please check back to your site after clearing the browser cache.

Regards 8Themes Team.

Hello, @PJone,

1- I have added a custom CSS code in your site Dashboard >> Xstore >> Theme Options >> Theme Custom CSS >> Global see image:https://postimg.cc/zbT0h46D and the issue is resolved now kindly check back to your site after clearing the browser cache. Please watch this video for a better reference: https://www.veed.io/view/d15ab884-6c63-4cf3-b5d1-bb9e197914c7?sharingWidget=true

2- Sorry to say that but there is no option like this in the menu to set as you want. But our theme has a feature in which you can create a mega menu using a static block. In this option, you can create a mega menu using page builder so this will be possible if you create the mega menu using the static block feature. To know how to create a mega menu using static block here is the complete video link for it: https://www.youtube.com/watch?v=f07MBdnFPfk&t=76s

Regards 8Themes Team.

Hello, @mahlv,

Thanks for choosing and using our theme.

Actually, the issue you are facing is because of the core plugin was not installed correctly.

And your provided Logins are not for Admin, so please share your site WP Admin Login details and the Cpanel or FTP Logins as well in a private content area of this topic and let me know with which page builder you want to import the Demo. With WP Bakery or Elementor?

Regards 8Themes Team.