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Problem in navigation mobile version en tienda.probodelt.com

This topic has 10 replies, 2 voices, and was last updated 1 years, 7 months ago ago by Awais Ahmed

david

Participant

August 31, 2022 at 15:44

Hi again

See we recently discovered an issue with the mobile version that doesn’t happen with the PC version

The problem is that we cannot click on the products to consult or to add them to the basket, if there is not a product in each column.

the page is made up of rows and each row by 3 columns, one product per column, if there are all three products we can browse and add to the basket

I attach the url of the site so that you can reproduce it, but it only happens in the mobile version, in the computer version it works correctly.

https://tienda.probodelt.com/cultivos/olivo/

Please, contact administrator
for this information.

#332866 Copied Theme version: 8.3.1 WooCommerce version: 6.8.2

9 Answers

Awais Ahmed

Participant

September 1, 2022 at 07:19

Hello, @david,

I have checked your issue on my personal mobile and found no issue. The products are working fine. I have made a video for you: https://www.veed.io/view/2f8071f1-4da6-407d-9dcb-b738368a8e58?sharingWidget=true Please watch it complete.

Kindly check back to your site after clearing the browser cache. I hope you will never face any issues.

Regards 8Themes Team.

#332903 Copied

david

Participant

September 1, 2022 at 09:21

Hello

If in columns of 3 products it works correctly, the problem is in the columns that there are only 2 products or 1 product, for example, we cannot visit them or add them to the shopping cart

regards

#332932 Copied

Awais Ahmed

Participant

September 1, 2022 at 10:10

Hello, @david,

Please try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

And if the issue will still persists then please remain all the third-party plugins deactivated on your site and provide me the permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

Note: Please take the complete backup of your site first.

Regards 8Themes Team.

#332944 Copied

david

Participant

September 1, 2022 at 12:23

Hello, the problem seems to be caused by the WPBakery connector, I disabled this option and we can now interact with these products.

It is clear that it must be this connector since it seems like an error in how the columns are distributed in the mobile version. if there is no product in each column it is as if you overlap everything in one column they start on the right

It is clear that it must be the way in which the objects are organized since there is no problem in the computer version, if the problem was with some connector it would also reproduce this error in the computer format

I also attach a capture of different js errors that appear in case it can help

https://prnt.sc/qWt2GcDa5pFJ

#332955 Copied

Awais Ahmed

Participant

September 2, 2022 at 09:37

Hello, @david,

Can you please let me know which WP Bakery connector are you talking about? Which option and from where you have been disabled?

Regards 8Themes Team.

#333039 Copied

david

Participant

September 2, 2022 at 10:03

I’m talking about this plugin that caused the problem, but impressive for the operation of the application

https://prnt.sc/7mQxdwgRrplA

Please contact administrator
for this information.

#333049 Copied

Awais Ahmed

Participant

September 3, 2022 at 07:57

Hello, @david,

I have debugged your issue in every possible way and found that if there are multiple columns in a row and only one column have content and the rest of the column are empty then the content not clickable.

I have again checked all the plugins I delete the WP Bakery plugin and install it again but the issue is not resolved. Then I fix your issue using custom CSS code. I set the z-index on the content so that it will appear above and be clickable now.

Your issue is resolved now please check back to your site after clearing the browser cache. Here is the video for a better reference: https://streamable.com/ze4hpl

and

Here is the custom CSS code that I added to solve your issue: https://postimg.cc/YvgDrZGM

Regards 8Themes Team.

#333128 Copied

david

Participant

September 3, 2022 at 08:30

Hello
Very well, thank you very much for the management

regards

#333131 Copied

Awais Ahmed

Participant

September 3, 2022 at 08:35

Hello, @david,

We are glad that you loved our Theme and Support Staff. We wish you all the best.

If you do not mind, can you please leave a 5 stars rating for our Theme & Customer and Technical Support by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in the future. It would encourage our work a lot. If you like our Theme and Support.

Thanks for contacting us.
Have a great day🙂

Topic Closed.
Regards 8Themes Team.

#333132 Copied
Tagged: best selling woocommerce themes, mobile version, navigation problem, seo friendly, tienda.probodelt.com, woocommerce themes
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