Hello, @hatemelbadre,

Please download the very latest version of the Revolution Slider plugin after Login to your support account under download files here: https://www.8theme.com/downloads/ we have uploaded the latest version now.

Regards 8Themes Team.

Hello, @oscardc,

Thanks for the access again.

The plugin MailChimp is enabled and I just clear the cache from the WP Rocket plugin on your site see image: https://postimg.cc/CzGdQn4r

And here are the result images of each and every point you mentioned without login into your site.

1- The store sidebar and categories do not appear (Check Result: https://postimg.cc/5Q1WYyFj )

2- The description and information tabs of a single product page are not visible

3- The section of brand logos, is disabled, only one is shown

(Here is the resulting image of the 2nd and 3rd points: https://postimg.cc/D4yFpmfH )

4- The search section of the header does not work (please check this video: https://www.veed.io/view/b9bd8642-9e0c-4d91-b13f-f660be93ebb0?sharingWidget=true )

5- Loading images, there is a delay and it blinks the images, etc. (Check this video it is also working fine: https://www.veed.io/view/29ad44e2-e84f-40f2-af09-d6ed69c2f0c8?sharingWidget=true )

So it is clear that it was nothing but a cache issue. Please note: that whenever you made changes from the backend or from the theme option each and every time you have to clear the cache from the WP Rocket plugin to check the results.

Regards 8Themes Team.

Hello, @Edgar,

To change the font, font size, and alignment of the product title and price you have to do it with custom CSS code in the theme options I have made a video for you please watch it complete for a better reference: https://streamable.com/sx6jsa

I hope you understand.

Regards 8Themes Team.

Hello, @Andrés,

1. Please copy and paste the below-given CSS code to XStore >> Theme Settings >> Theme Custom CSS >> Global CSS and check back to your site after clearing the browser cache.

.woocommerce-pagination.sb-hide {
    visibility: visible !important;
}

2. Please copy and paste the below-given CSS code to XStore >> Theme Settings >> Theme Custom CSS >> Desktop CSS and check back to your site after clearing the browser cache.

.item-design-mega-menu .nav-sublist-dropdown>.container>ul>li {
    margin-bottom: 0.5em !important;
}

Please share the screenshot that which title and subtitle you want to make bold in the mega menu so that I’ll check and provide you with the proper and particular solution for it.

3. You can change the Body & heading Font from XStore >> Theme Settings >> Typography. And you can check the element settings which you are using on your site for the typography option, if it has then you can change it from the element settings Otherwise you have to change it using Custom CSS.

Regards 8Themes Team.

Hello, @SkalasEyg,

If you are able to see the changes in Customizer and not able to see the changes after publishing it on the page front, then it means you are facing the cache issue only as if it is working fine in Customizer, it should have to work on frontend as well,

Please try to clear the site and browser cache and check back OR try to check the site on any other Computer on a fresh new browser and I am sure you will not face this issue anymore.

And if the issue will still persist then please take the complete backup of your site, first.

And also share your WP-ADMIN Login details in the below-listed format in the private area on which you are facing the issue so that we’ll check and assist you accordingly.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Regards 8Themes Team.

Hello, @engineben,

Thanks for using our Theme and for contacting us.

You can change the site logo width from Dashboard >> Theme Settings >> Header Builder >> Logo>> and a little bit Scroll down there. See the image for better reference: https://postimg.cc/hJRg1m0M

Regards 8Themes Team.

Hello, @Farhad,

Unfortunately, this is not possible to show the All Department Menu on the mobile version, as the element is only for the Desktop header version and not on mobile, so for now this requires extra Customization and additional customization is outside the scope of our support.

Also, you can send a request about adding the element for the mobile header version to our Feature requests list – https://www.8theme.com/taskboard/

Regards 8Themes Team.

Hello, @oscardc,

Alright, No need to worry, I have made a detailed video for you on our test site and show all the steps. Here is the video link:https://streamable.com/mywzyr please watch the complete video.

Regards 8Themes Team.

Hello, @Ori,

We are glad that you loved our Theme and Support Staff. We wish you all the best.

If you do not mind, can you please leave a 5 stars rating for our Theme & Customer and Technical Support by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in the future. It would encourage our work a lot. If you like our Theme and Support.

Thanks for contacting us.
Have a great day?

Topic Closed.
Best Regards.

Hello, @Mahit Dagariya,

We are sorry that you faced some problems working with our theme. But our theme is one of the most optimized on the market. In general, our theme is already optimized and don’t have too many resources to make your website slow. Most likely, your website performance suffers from the content you have added to your website. It may happen in case of too many plugins, large not optimized images or other resources. So we suggest you to remove unnecessary plugins, install some kind of JS & CSS optimizing plugins like WP Rocket for both tasks. Also, you can use GTmetrix tool to see what makes your website slow and optimize these parts of your website.

First of all, we would like to tell you that Google very often scores with 20-40 points mobile performance for 99% of websites built with WordPress. To get more points you need to have a really light page. For example remove all sliders, carousels and leave a few banners and products only. Then you will get a high result. But usually, our theme works very fast on mobile devices and don’t have any problems with performance. We suggest you test it on a few mobile devices and you will see that there are no real performance problems. Google PageSpeed gives you recommendations on how to improve the performance of your web site, but it does not actually measure the speed (aka loading time) of your website. If your site loads fast, you can safely ignore PageSpeed’s recommendations.

The traffic depends on a lot of different factors and not our theme only. The only argument from you was your website’s low score on Google Pagespeed. But it can’t be because of that if your real website speed is quite fast. We suggest you read an article from the WP Rocket team – one of the most experienced companies in terms of WordPress optimization.

https://docs.wp-rocket.me/article/85-google-page-speed-grade-does-not-improve

Please read our theme documentation on speed here: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

And try to check your site on GTMatrix.

Regards 8Themes Team.

Hello, @Alessandro,

Unfortunately, we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additional customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our support.

Contact support of the plugin first.

Also, you can send a request about adding compatibility with the mentioned plugin to our Feature requests list – https://www.8theme.com/taskboard/

Regards 8Themes Team.

Hello, @Alessandro,

Alright, The changes you made in terms of URL or the redirect link you added in the app please revert them to the default and then check back, whether it’s changed the behavior or not.

&

Please follow the same setting that I have added on my test site and it is working for me, here is the screenshot for you: https://postimg.cc/r0F1Zg1H & https://postimg.cc/TLwbJ1GM

Regards 8Themes Team.

Hello, @Clems,

That was the actual reason for your issue, In that case, I suggest you to contact Envato as this is out of our scope.

Regards 8Themes Team.

Hello, @chafike,

Sorry to say that I cannot understand your issue very well. Please elaborate on your issue if possible then please record a video of your issue and share it with us here for a better reference and share your site access with us like the below format in the private content area so that we’ll check and assist you accordingly.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Regards 8Themes Team.

Hello, @Hannes,

Sorry to say that I cannot understand your issue very well. Please elaborate on your issue if possible then please record a video of your issue and share it with us here for a better reference and share your site access with us like the below format in the private content area so that we’ll check and assist you accordingly.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Kindly please take the complete backup of your site, first.

And I also need your permission to debug your site, which includes deactivating all the third-party plugins and on-site Customization as well.

Regards 8Themes Team.