Andrew Mitchell

Hello, Saiful Islam Khan,

Thank you for providing access. In order to resolve the reported issue, we have made the necessary changes in the following file:

plugins/et-core-plugin/app/controllers/authorize.php

Please note that these fixes will also be included in the upcoming update.

Best regards,
8Theme Team

Hello,

Thank you for reaching out to us.

We’re sorry to hear that you’re experiencing issues with importing the Online Courses demo. We appreciate you providing the screenshot and access details.

Could you please provide temporary FTP access? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Dear kmc,

We’re sorry to hear that your website is experiencing a 503 error again. A 503 error typically indicates that the server is temporarily unavailable.

Here are a few steps we recommend trying:

1. Clear all CDN caches – If you are using a Content Delivery Network (CDN), please clear its cache to ensure it’s not serving outdated or corrupted content.
2. Clear all website caches – This includes any caching plugins or server-side caches that may be active.
3. Temporarily disable all cache-related plugins – Sometimes, caching plugins can conflict with other elements of your site and cause issues.
4. Check CORS settings – These are often configured within your CDN or server settings. Please note that each hosting or CDN provider has its own control panel and configuration options. As per Envato’s support policy, we are only able to provide support related to the XStore theme and cannot assist with third-party server or CDN configurations.

We’re here to help, so feel free to share any further details that might assist us in supporting you.

Best regards,
8Theme’s Team

Dear kmc,

Thank you for the information.

We have identified a few interesting points where the issues may be occurring:

1) Please review your website traffic and bot activity via the following link:
https://mountainliving.com.tw:2083/cpsess9028765650/awstats.pl?config=mountainliving.com.tw&ssl=1&lang=zh_tw
We have attached a screenshot for your reference. It appears that your website traffic has doubled in recent days. Additionally, we noticed that a single IP address is generating a significant amount of traffic.

2) Kindly check your error log. It seems that the log is growing rapidly, likely due to missing files that the system is unable to locate. You can view the error log here:
https://mountainliving.com.tw:2083/cpsess9028765650/frontend/jupiter/stats/errlog.html

3) Please go through your widgets in the Elementor > Manage Elements section and disable any unnecessary items. https://www.mountainliving.com.tw/wp-admin/admin.php?page=elementor-element-manager

Should you need further assistance, feel free to reach out.

Best regards,
8Theme’s Team

Hi Yasar,

Thank you for reaching out to us and for sharing the details along with the PageSpeed Insights report.

We truly appreciate your efforts in optimizing your website using WP-Rocket. While WP-Rocket is indeed a powerful tool, please note that achieving high performance scores on both mobile and desktop devices depends on a variety of factors.

We would like to kindly remind you that, due to Envato’s license policy, in-depth speed optimization is beyond the scope of our support. However, we are more than happy to provide you with some helpful advice to guide you in the right direction.

Here are a few suggestions:

1. Start by testing pages with minimal content, such as your contact page: https://creamone.com/contact-us/. You can view the PageSpeed Insights report here: https://pagespeed.web.dev/analysis/https-creamone-com-contact-us/yw9c6r62pg?form_factor=mobile. As shown in the report, there are some embedded scripts from Facebook (likely related to the Facebook Pixel) that may be affecting performance. Please see the attached screenshot for reference.

2. Some of your subpages already show better performance results. This indicates that further optimization—especially of images—can significantly improve your scores. We recommend using an image optimization plugin, which is included in our plugin setup package.

3. Consider using a Content Delivery Network (CDN). A CDN can help reduce load times by serving your content from servers closer to your visitors.

4. Keep in mind that Google PageSpeed servers are located in the USA. As a result, websites hosted in or closer to the USA may naturally receive better performance scores due to lower latency.

5. Review your installed plugins and disable any that are not essential. Each plugin can add its own scripts and styles, which may impact your site’s performance.

We recommend implementing these steps gradually and testing your site’s performance every 24 hours. Please remember to create a full backup before making any changes.

For your reference, we have applied all of these optimizations and more on our demo site, which currently achieves scores of 98+ on mobile and 100+ on desktop — among the best in the market. You can view the report here: https://pagespeed.web.dev/analysis/https-woocommerce-1476984-5641372-cloudwaysapps-com/dzka87l4hv?form_factor=mobile

We are here to support you and help you achieve the best possible performance for your website. If you have any further questions, please don’t hesitate to reach out.

Best regards,
8Theme’s Team

Hello, ECONTENT SYSTEMS ΙΚΕ,

Thank you for providing access. We have made the necessary changes on your server. Kindly check and confirm that everything is working as expected. Also, please remember to clear your browser cache and CDN cache, if applicable.

Best regards,
The 8Theme Team

Hi WebLxo,

Thank you for your screenshot.

In this case, we are unable to make direct changes to your website, as this goes beyond the scope of Envato support policy. However, we are happy to recommend some important steps you can take to improve your website’s performance:

1. Optimize Elementor: Review the widgets used on your site and disable any that are not in use. You can do this by navigating to Elementor → Manage Elements.

2. Reduce DOM size: You can adjust this in the Elementor settings to help improve performance.

3. Optimize all images on your website: Ensure that all images are properly compressed and optimized for web use.

We recommend implementing these changes gradually—one step per day—and testing your website after each change to monitor improvements. Also, please remember to create a backup before making any modifications.

Best Regards,
8Theme’s Team

Hello, Saiful Islam Khan,

In addition to access to the admin panel, we kindly request FTP access as well. Could you please provide us with the necessary FTP credentials?

Best regards,
The 8Theme Team

Dear WebLxo,

Thank you for contacting us, and we truly appreciate your feedback.

We’re very sorry to hear about the difficulties you’re experiencing with your website’s performance after updating to the latest version of the XStore theme. We understand how frustrating this can be, and we want to assure you that your concerns are important to us.

Please note that we have enabled the Ajaxify option on your website, which is designed to enhance speed and improve the overall user experience. You can find more details in the attached video.

While we understand your comparison with this theme, we would like to highlight a few key advantages of XStore:

– XStore includes AMP (Accelerated Mobile Pages) support, which is not available in this theme. This feature significantly improves mobile performance and loading times.
– XStore offers a broader range of customization options for WooCommerce stores, allowing for a more tailored and professional online presence.
– XStore is more cost-effective, providing more features and better value at a lower price point.

Additionally, XStore is optimized for Google PageSpeed. For example, you can view a performance report here:
https://pagespeed.web.dev/analysis/https-woocommerce-1476984-5641372-cloudwaysapps-com/dzka87l4hv?form_factor=mobile
This demonstrates the potential performance XStore can achieve when properly configured.

Thank you for your patience and understanding.

Best regards,
8Theme’s Team

Hi RapidClick,

Thank you for reaching out to us.

As you may know, according to Envato’s license policy, each license is valid for use on a single end product, which typically means one live domain. You can find more details here: https://themeforest.net/licenses/standard

To support our customers during development, we previously allowed one live domain and two staging domains per license. However, based on usage statistics, we found that in most cases, one staging domain was sufficient. Therefore, a few months ago, we updated our policy to allow one live domain and one staging domain per license.

We reached out to you simply to understand where you may have seen outdated information regarding the two staging domains. If you could kindly share the source or location where you found this, it would help us ensure all our documentation is up to date and avoid confusion for other customers.

As for your current issue, the solution is quite straightforward — you just need to deactivate the previous staging domain.

We truly appreciate your understanding and cooperation.

Best regards,
8Theme’s Team

Hi RapidClick,

Thank you for reaching out to us.

1) Could you please provide us with screenshots showing where you found information regarding the two staging domains? This will help us better understand your inquiry and provide more accurate assistance.

2) If you are experiencing any issues with activation, we kindly ask you to log in to your 8Theme account and deactivate the previous staging domain. This action should resolve the issue. Even if the domain is still in use, once it is activated on the 8Theme website, we will recognize it as a valid license from our server side.

Should you need any further assistance, please don’t hesitate to contact us. We’re here to help.

Best regards,
The 8Theme Team

Also, we kindly ask you to provide us with FTP access that includes the correct credentials and permissions.

Kind regards,
The 8Theme Team

Hi WebLxo,

Thank you for your message and for providing the screenshot. We appreciate your efforts in installing the bot protection via Cloudflare.

However, the cPanel access details you previously provided do not appear to be working correctly. In order to further investigate the high CPU usage issue you’re experiencing (ranging between 50–100%), we kindly ask you to send us updated and correct cPanel login credentials.

Once we receive the correct information, we will proceed with a thorough investigation of your case.

Best regards,
8Theme’s Team

Hi WebLxo,

Thank you for contacting us, and we appreciate you bringing this to our attention.

We understand your concern regarding the high CPU usage on your website, and we’re here to help you resolve this issue.

While you’ve mentioned that you are currently using Cloudflare for bot protection, we kindly ask you to double-check that the protection is fully activated and properly configured. This step is important to ensure that unwanted bot traffic is being effectively filtered.

You can monitor which pages are being accessed and how frequently by visiting the following link:
https://cloudcp.defaultserver.net:2083/cpsess1115814812/frontend/jupiter/stats/lastvisit.html?domain=vectorlix.com.arjundangi.in&ssl=1
As you can see, there are over 50 requests per minute, which may be contributing to the high CPU usage.

Once you have confirmed that Cloudflare’s bot protection is correctly set up, please let us know. We will then proceed to investigate the increased resource usage and ensure that everything is functioning as expected.

We appreciate your patience and cooperation, and we look forward to resolving this issue for you as soon as possible.

Best regards,
8Theme Team

Hello, Eugene Shek,

The fixes for this issue have already been included in the latest versions of the theme and plugin. You can download them from the “Downloads” section on our website.

Best regards,
The 8Theme Team