Forum Replies Created

Viewing 30 posts - 1,471 through 1,500 (of 7,776 total)
1 2 3 … 49 50 51 … 258 259 260
  • Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello,
    Thank you. We are waiting for your FTP access details.

    Best regards,
    The 8Theme Team

    #457908 Copied In reply to: Need Assistance with XStore Theme Performance optimisation
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Martin,

    We have noticed that the issue persists even when AJAX is disabled. All the errors shown in the screenshots indicate that they are caused by third-party plugins. We kindly ask you to disable any third-party plugins and check whether the issue still occurs.

    We would also like to emphasize that the XStore theme includes built-in widgets for various filters, and we recommend using them.

    Best regards,
    8Theme Team

    #457903 Copied In reply to: Details for patches concerning shop ajax #968401 #969063
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Shazard Ramjohn,

    Could you please confirm whether you are currently using any plugins for optimization or caching database queries? We have identified that the issue seems to be related to this, as both the default output and Elementor widgets do not have any products to process.

    Additionally, please provide us with FTP access so that we can investigate this matter more thoroughly.

    Best regards,
    8Theme’s Team

    #457899 Copied In reply to: My Product Archive Page Reoccurring Issue
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Juan,

    Thank you for contacting us. We have noticed that you are using several outdated plugins. We kindly ask you to update them and check whether the issue persists. Please also verify if the problem occurs when no third-party plugins are activated.

    Best regards,
    8Theme Team

    #457854 Copied In reply to: Product Filters not updating correctly after first reload (keeps showing old filter)
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello,

    Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best regards,
    8Theme Team

    #457805 Copied In reply to: Need Assistance with XStore Theme Performance optimisation
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Moshe,

    The overall speed of your website depends on several factors. Below are the main aspects to consider:

    – Plugins: Having multiple plugins installed and activated can slow down your website. Please keep only the plugins that are essential for your site’s proper functionality and deactivate any that are not in use. The more plugins you have, the slower your site may become.

    – Caching: Caching is one of the most important elements of website optimization. Combine cached pages with GZIP compression for better performance. We recommend using the W3 Total Cache plugin and following a beginner’s guide to its setup. Another excellent option is the WP Rocket plugin, though it is a paid solution.

    – Images: Always use optimized images to avoid large file sizes and slow loading times. Do not upload images larger than necessary. When using image editing tools such as Photoshop, make sure to use the “Save for Web” option.

    There are various ways to compress images. You can use online services or WordPress plugins to optimize them and reduce loading times, such as tinypng.com, Compressor.io, Kraken.io, EWWW Image Optimizer, or the Smush Image Compression and Optimization plugin.

    – Elementor Plugin: If you use the Elementor plugin to build your website content, consider disabling unused elements to improve loading speed and reduce unnecessary load.

    – Server/Hosting: Sometimes, slow performance may be caused by your hosting service. If you have reviewed all the points above and your site remains slow, the issue is likely related to your server or hosting provider. Please contact your hosting provider to discuss possible solutions, as even a default WordPress theme can experience slow speeds due to hosting limitations.

    You can find more information about our Speed Optimization options and the Elementor plugin documentation on our website.

    If you require professional assistance with site optimization, please contact our customization team, as this service is beyond the scope of our standard support.

    Best regards,
    8Theme Team

    #457804 Copied In reply to: Need Assistance with XStore Theme Performance optimisation
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Martin

    These patches have a significant impact on the build and the AJAX functionality of the theme. Specifically, the changes concern the function et_ajax_shop(), which is responsible for generating AJAX results. The patches replace the function wp_die() with exit(), since in the latest version of WordPress, wp_die() automatically generates an error log. This, in turn, distorts the AJAX loading results, causing an empty error message to appear instead of the expected product output.

    Best regards,
    8Theme Team

    #457803 Copied In reply to: Details for patches concerning shop ajax #968401 #969063
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello,

    As far as we can see, there is no grid/list switcher on our test website. Also, your staging site does not have the switcher for the number of products. Could you please check if they were accidentally disabled?

    Best regards,
    8Theme Team

    #457802 Copied In reply to: The filter results are not being applied based on the keyword
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello,

    Thank you for reaching out to us.

    1. Please make sure that you are using the latest versions of the theme and plugins.

    2. Disable any third-party plugins to check if one of them is causing the issue.

    3. After completing the first two steps, please provide us with the link to the product where the issue is visible and FTP access so that we can investigate the problem further for you.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Warm regards,
    The 8Theme Team

    #457696 Copied In reply to: Product Page Critical Error for Variable Products Imported via AliDropship
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello,

    Here are some practical steps we would recommend:

    1/ Resave Permalinks:
    Go to Settings → Permalinks in your WordPress dashboard and click “Save Changes” without making any modifications. This will flush and regenerate the rewrite rules, which often resolves 404 errors or disappearing pages.

    2/ Check Theme and Plugin Updates:
    Make sure your theme and all plugins are updated to their latest versions.
    Also, try deactivating all plugins except WooCommerce, and then check if the Shop page works. Reactivate plugins one by one to identify if one of them is causing a conflict.

    3/ Review Server Error Logs:
    Access your hosting control panel or FTP and check your server’s error_log file. This can provide more insight into what might be breaking the Shop page. Look for repeated errors or anything related to WooCommerce, your theme, or core WordPress files.

    4/ Clear Cache (Browser and Site):
    Clear your browser cache and also the cache from any caching plugins (e.g., WP Super Cache, W3 Total Cache). If you use a CDN (like Cloudflare), purge the cache there too.

    5/ Check Hosting Environment:
    Sometimes server configurations (PHP version, memory limits, etc.) can affect WordPress functionality. Make sure your hosting environment meets WooCommerce requirements (PHP 7.4 or higher, MySQL 5.6+, etc.).

    If none of these steps help, reach out to your hosting provider or Woocommerce support team https://wordpress.org/support/plugin/woocommerce/ with as much detail as possible, including error messages, steps to reproduce the issue, and recent changes made to the site.

    Best Regards,
    8Theme’s Team

    #457695 Copied In reply to: Shop keeps dissappearing every day, help needed
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello,

    Thank you for your message. We appreciate the additional information.

    Please try disabling the cache plugin completely and check the result.
    The issue might be caused by the lazy loading settings in the plugin.

    Best regards,
    8Theme Team

    #457694 Copied In reply to: Product thumbnails not showing upon applying filters
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Marketingmachine,

    Could you please let us know which temporary fix you are using, as well as what steps you are taking to temporarily resolve the issue?

    Best regards,
    8Theme Team

    #457667 Copied In reply to: Shop keeps dissappearing every day, help needed
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Proudpixel,

    We find this situation quite unusual, as we can no longer reproduce your issue in either a regular browser or in incognito mode. Please review the attached videos; the explanations are provided in the private content.

    Best regards,
    8Theme Team

    Please contact administrator
    for this information.
    Files is visible for topic creator and
    support staff only.
    #457666 Copied In reply to: The filter results are not being applied based on the keyword
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Omar,

    Thank you for your request. You can automatically hide out-of-stock products from your store by enabling the option to hide these items in your WooCommerce settings. Once the products are back in stock, they will automatically become visible again in your store.

    To do this, please go to WooCommerce > Settings > Products > Inventory, and check the option “Hide out of stock items from the catalog.” Then save the changes.

    Best Regards,
    8Theme’s Team

    Files is visible for topic creator and
    support staff only.
    #457660 Copied In reply to: I want to hide products that are out of stock in the store
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Hanzla Nadeem,

    We have fixed the font loading issue and replaced the Flying Pages plugin with W3 Total Cache, which has slightly improved the website speed. We also recommend that you set up a CDN and connect Google PageSpeed to your website using the w3tc_pagespeed feature. This will help you identify and resolve performance issues more easily. We will provide the connection link in a private message.

    Best regards,
    8Theme Team

    Please contact administrator
    for this information.
    #457613 Copied In reply to: im getting speed and perfomance issue on the site despite of taking all the necessary measurements
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Proudpixel,
    We have made some changes and corrected the search page. Please check it.

    Best regards,
    The 8Theme Team

    #457611 Copied In reply to: The filter results are not being applied based on the keyword
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello,

    We have encountered this issue for the first time and discovered that, for some reason, your cart page is being cached. We have tried disabling all plugins, but the problem does not seem to be related to them. Therefore, we added the following custom code to the child theme to prevent the cart page from being cached. 

    add_action('template_redirect', function() {
    if (is_cart() || is_checkout() || is_account_page()) {
        // Disable caching headers
        nocache_headers();

        // Disable LiteSpeed Cache (if active)
        if (class_exists('LiteSpeed_Cache_API')) {
            LiteSpeed_Cache_API::disable();
        }

        // Disable WP Super Cache
        if (function_exists('wp_cache_disable')) {
            wp_cache_disable();
        }

        // Disable W3 Total Cache
        if (defined('W3TC')) {
            header('Cache-Control: no-store, no-cache, must-revalidate, max-age=0');
        }

        // Extra safety for reverse proxies / CDNs
        header('Cache-Control: no-store, no-cache, must-revalidate, max-age=0');
        header('Pragma: no-cache');
        header('Expires: Sat, 01 Jan 2000 00:00:00 GMT');
    }
});

    However, this solution only partially helps, because when a product is removed from the cart page, the products are completely replaced with others. This is not a template cache issue but rather a database query cache issue. We noticed that you have database optimization plugins installed, and we are concerned that these plugins may have modified the database in such a way that, when a product is removed, the same cart page content is returned.

    At this point, the best solution for you would be to restore a database backup created before the optimization was performed using these plugins.

    Best regards,
    8Theme Team

    #457607 Copied In reply to: Cart and Auto Add-to-Cart Issues on My Website
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Proudpixel,

    Thank you for providing access. We have made some changes; please check them and don’t forget to clear the cache and CDN if applicable.

    Best regards,
    8Theme Team

    #457592 Copied In reply to: The filter results are not being applied based on the keyword
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hi there!

    Thank you for your message. We appreciate your feedback regarding the display of variable product prices. Currently, the theme displays a price range for variable products and shows the specific variation price only after a selection is made. Unfortunately, there is no built-in option to automatically replace the main price range with the selected variation price, as this functionality is managed by the WooCommerce plugin itself and follows its default logic.

    We’ve reviewed your request and it requires custom development, which is outside Envato’s support policy. To get it done properly and on time, please submit it to our trusted partner WP Kraken:
    https://dashboard.wpkraken.io/login/?via=ethm

    You’ll get:
    – fast quote and timeline
    – turnkey implementation by a vetted team
    – warranty on delivered work

    We hope this information is helpful.

    Warm Regards,
    The 8Theme Team

    #457570 Copied In reply to: Enquiry regarding single product page feature
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello,

    Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Warm Regards,
    The 8Theme Team

    #457569 Copied In reply to: The filter results are not being applied based on the keyword
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello,

    It seems that we have identified the issue on your website; however, this is a rather unique situation that we are unable to reproduce on our test site. Therefore, we will investigate it directly on your website and will inform you as soon as we make any progress in resolving it.

    Best regards,
    8Theme’s Team

    #457537 Copied In reply to: Cart and Auto Add-to-Cart Issues on My Website
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Unfortunately, the allow_url_fopen directive is required not only by our theme but also by the Elementor plugin.

    Best regards,
    8Theme Team

    #457536 Copied In reply to: im getting speed and perfomance issue on the site despite of taking all the necessary measurements
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello,
    Please disable the specified options, clear the CDN cache, and also clear the browser cache in Chrome.

    Best regards,
    8Theme Team

    #457533 Copied In reply to: If I click the Buy Now button on a product and then return to the page and click the Add to Cart
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hi Goostaf,

    Thank you for your message. We appreciate your feedback and the opportunity to clarify this matter. We will address this issue in the next theme update.

    At the moment, the search function works across all demos rather than being limited to specific tabs. Therefore, please use either the search function or the tabs separately.

    Best regards,
    8Theme Team

    #457526 Copied In reply to: Using the search functionality in WPBakery
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Unfortunately, we did not manage to switch the website language back before we were logged out of the admin panel. We have now completed our part. Please clear the CDN cache and check again to see if the issue persists.

    Best regards,
    8Theme Team

    #457513 Copied In reply to: If I click the Buy Now button on a product and then return to the page and click the Add to Cart
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear James,

    We are sorry to hear that. All websites should be updated regularly, approximately every 1–2 months, as WooCommerce or WordPress release new versions. We also perform updates accordingly. The reason is that technology evolves constantly, and so do hackers’ skills. It’s impossible to predict every potential issue in advance, as new security vulnerabilities appear regularly, and new design techniques, animations, WordPress, WooCommerce, PHP, and server-side technologies also improve continuously.

    That’s why most of our customers keep their products up to date. The fact that you are using version 5 or lower indicates that no updates have been made for more than two years, which is quite risky. If updates had been done gradually, you wouldn’t have noticed any visual changes. However, since your site hasn’t been updated for such a long time, there is a high chance that something may not work properly.

    We recommend creating a backup before each update, testing it on a staging environment, and performing updates regularly—at least every 2–3 months. This approach will help ensure everything runs smoothly.

    Best regards,
    8Theme’s Team

    #457511 Copied In reply to: Display Issues After Updating XStore Theme from v4.21.1
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Recep,

    Thank you for the video. We have identified that the issue was caused by the LiteSpeed Cache plugin, specifically the active “Combine JS Files” option. We have disabled this option, and now you need to clear the data on your CDN.

    Additionally, after we cleared the cache on your website, we were no longer able to log in using the credentials you provided, as we are receiving an “incorrect password” error.

    Best regards,
    8Theme Team

    #457505 Copied In reply to: If I click the Buy Now button on a product and then return to the page and click the Add to Cart
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Hanzla,

    First, please enable allow_url_fopen on your server. This will improve the font loading speed.

    Additionally, you need to configure caching. Combine the cached page with gzip compression to achieve better performance. We recommend using the W3 Total Cache plugin. You can refer to the beginner’s guide for setting up the W3 Total Cache plugin.

    Another excellent option is WP Rocket, although it is a paid plugin.

    Best regards,
    8Theme Team

    Files is visible for topic creator and
    support staff only.
    #457495 Copied In reply to: im getting speed and perfomance issue on the site despite of taking all the necessary measurements
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Terpsauce,

    Thank you for reaching out to us and for providing detailed information about your request.

    We understand that you would like to modify the behavior of the password reset process on your site. Regarding your suggestions:

    A. It is not possible to have the password reset form function directly on the login page without redirection, as this process is handled by the default WooCommerce functionality.
    B. Triggering the existing password reset popup directly from the login page may be achievable with custom development or additional JavaScript customization.
    C. Redirecting users to a separate, dedicated password reset page can be implemented by customizing the WooCommerce templates or using a plugin that allows you to define a custom password reset URL.

    Please note that such modifications require custom coding beyond the default theme settings

    Best Regards,
    8Theme’s Team

    #457491 Copied In reply to: Account Login/Register Tabs – Password reset function.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, slp09,

    The main issue was caused by a conflict between the test options and the Elementor plugin element (Ongoing Experiments). Additionally, all custom Elementor widgets were disabled, possibly by an optimization plugin.

    Best regards,
    8Theme Team

    Files is visible for topic creator and
    support staff only.
    #457489 Copied In reply to: Import Demo error on existing Woocommerce site
  • 1 2 3 … 49 50 51 … 258 259 260
    1,471–1,500 of 7,776 posts
Viewing 30 posts - 1,471 through 1,500 (of 7,776 total)
1 2 3 … 49 50 51 … 258 259 260