Forum Replies Created

Viewing 30 posts - 1,501 through 1,530 (of 7,776 total)
1 2 3 … 50 51 52 … 258 259 260
  • Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Please note that the first step is to set the correct theme language in the XStore Built-In Translations section.

    Best regards,
    8Theme Team

    Files is visible for topic creator and
    support staff only.
    #457488 Copied In reply to: How can I translate the texts shown in the images, as the translation add-on has been downloaded and
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, smalameri,

    Thank you for providing access. We have resolved these issues, please check them.

    Best regards,
    The 8Theme Team

    #457481 Copied In reply to: How can I translate the texts shown in the images, as the translation add-on has been downloaded and
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello,

    We appreciate your prompt response.

    1/ We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

    2/ We recommend trying to build a custom search results template: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-search-results-page-builder-with-elementor/.

    Warm Regards,
    The 8Theme Team

    #457473 Copied In reply to: The filter results are not being applied based on the keyword
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, MatV,

    We have taken all necessary measures to monitor such matters, and indeed, we have received some notifications in the past. After you informed us, we were surprised that this particular notification had not reached our email. Upon investigation, the StackPath team confirmed that the issue was on their side, and they are currently working to resolve it.

    Best regards,
    8Theme Team

    #457411 Copied In reply to: Issues that need to be checked, please review my website
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello,

    Sorry for the delay in our response.

    It’s strange that you are experiencing the issue, as everything works fine on our side.

    Please provide answers to the following questions:
    1. Which browsers and devices were used for testing? Does the issue appear only on mobile or in a specific browser? Please perform various tests.

    2. Could you please test if the same issue occurs when using a default theme, such as Storefront (Appearance > Themes)? Let us know the results.

    Best Regards,
    8Theme’s Team

    #457407 Copied In reply to: Cart and Auto Add-to-Cart Issues on My Website
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello,

    Thank you for reaching out to us.

    1/ To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
    Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.

    2/ It is possible that the cause of this is related to cached data.

    We kindly recommend clearing the cache after making changes to products and categories. This includes clearing WooCommerce-related caches, which can be found in the following section:

    WooCommerce > Status > Tools

    Please ensure you clear the following fields:
    – WooCommerce transients
    – Expired transients
    – Term counts
    – Brands transients

    If you continue to experience any issues after performing these steps, please do not hesitate to contact us for further assistance.

    Warm Regards,
    The 8Theme Team

    #457406 Copied In reply to: The filter results are not being applied based on the keyword
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello,

    Thank you for reaching out to us.

    We would like to inform you that the latest version of the XStore theme is fully compatible with PHP 8.3, but not all plugins are compatible.

    Warm Regards,
    The 8Theme Team

    #457405 Copied In reply to: Inquiry: PHP 8.3 Compatibility with XStore Theme
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Quintus,

    Thank you for your update! We’re glad to hear that the patches have been successfully applied and everything seems to be working now. Please continue testing over the next 24 hours, and let us know if you notice any further issues or need any assistance.

    Best Regards,
    8Theme’s Team

    #457373 Copied In reply to: Issue paging through shop page from 1 page to the next, breadcrumb issue
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, MatV,

    Patchstack published this on September 28, 2025, and no report had been received before that date. If you check our profile on Patchstack at https://patchstack.com/database/wordpress/theme/xstore/, you will see that we respond promptly to reported issues. However, if this is indeed a problem and there is a clear description of how to reproduce it, we will be glad to investigate further.

    Best regards,
    8Theme Team

    #457335 Copied In reply to: Issues that need to be checked, please review my website
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, oli,

    We have identified the root cause of the issue. It occurred again due to query rewriting in the database. The problem arose because one of the product attributes was named “brand.” When WooCommerce performs a database query, it first searches by attributes. Therefore, when filtering by brand, the filtering was applied to the attribute “brand” instead of the taxonomy “brand.”

    After we renamed the attribute to “brand-attr,” everything started working correctly. Please check it on your side.

    Best regards,
    8Theme’s Team

    Files is visible for topic creator and
    support staff only.
    #457332 Copied In reply to: No Filters Working On Shop Or Category Pages
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    We understand your concern and appreciate your patience. The video request is necessary to help us clearly identify the issue and provide you with the most accurate and efficient solution. It allows our technical team to see the exact steps and behavior on your site, ensuring we can resolve the matter as quickly as possible.

    As we currently do not see any issues with the functionality of the map on your website. Please review the attached video.

    Best regards,
    8Theme Team

    Please contact administrator
    for this information.
    #457319 Copied In reply to: Cart and Auto Add-to-Cart Issues on My Website
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Unfortunately, we can still see that the theme has not been properly activated. Please enter the activation code in the corresponding field to activate the theme.

    Best regards,
    8Theme Team

    Files is visible for topic creator and
    support staff only.
    #457317 Copied In reply to: Issue paging through shop page from 1 page to the next, breadcrumb issue
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, MAHDAR,

    You can do this within the slider element when you open the page in the Elementor editor.
    However, if you would like your website to be multilingual, you need to create a copy of this page for the other language and then change the texts in that copy.

    Best regards,
    8Theme Team

    Files is visible for topic creator and
    support staff only.
    #457316 Copied In reply to: Slider Texts Not Translating in WPML
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    We have recently made updates to the file
    wp-content/themes/xstore/framework/features/language.php

    These changes have disabled the Spanish language option in the Customizer.

    Best regards,
    The 8Theme Team

    Files is visible for topic creator and
    support staff only.
    #457315 Copied In reply to: change language of xstore in wordpress backend
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Quintus,

    Please provide us with access to the website’s admin panel so that we can check and identify the issue. The access credentials you previously provided are no longer valid.

    Best regards,
    8Theme Team

    #457306 Copied In reply to: Issue paging through shop page from 1 page to the next, breadcrumb issue
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
    Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.

    Best Regards,
    8Theme’s Team

    #457304 Copied In reply to: Cart and Auto Add-to-Cart Issues on My Website
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Thank you for updating the theme. We have made some changes, and now the cart will be synchronized across all pages. Please check if the issue has been resolved.

    Best regards,
    8Theme Team

    #457282 Copied In reply to: Cart and Auto Add-to-Cart Issues on My Website
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Tanweer,

    Thank you for providing access. We have noticed that you are currently using theme version 9.5.4, while the latest available version is 9.6. Please update the theme or grant us permission to do it for you.

    Best regards,
    8Theme Team

    #457280 Copied In reply to: Cart and Auto Add-to-Cart Issues on My Website
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Loekie,

    We have noticed that there appears to be a critical error on your website, and it is currently not responding. We have also observed that the option to use FTP has disappeared, and there is no button available for its configuration.

    https://mijn.host/kb/webhosting/hoe-maak-ik-een-ftp-account-aan/

    Best regards,
    8Theme Team

    #457279 Copied In reply to: change language of xstore in wordpress backend
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello,

    Please review the private content.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Files is visible for topic creator and
    support staff only.
    #457276 Copied In reply to: Issues that need to be checked, please review my website
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Thank you for providing access. Could you please check whether the language selector in the admin panel has changed? The modifications were made in the file: wp-content/themes/xstore/framework/features/language.php

    Best regards,
    8Theme Team

    #457231 Copied In reply to: change language of xstore in wordpress backend
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Unfortunately, siteground uses two-factor authentication, and a verification code will be sent via SMS.

    Best regards,
    8Theme Team

    #457216 Copied In reply to: change language of xstore in wordpress backend
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, oli,

    We apologize, but your initial issue was related to the category filter, and the provided screenshots and information referred specifically to that. As for the brand filter, it is not functioning properly because brands, xstore-brands, and categories share identical slugs. You need to select one type of brand for everything to work correctly. At the moment, due to these duplicates, you will not be able to view any brand archive, even when accessing it directly through a link from the admin panel.

    Best regards,
    8Theme’s Team

    Files is visible for topic creator and
    support staff only.
    #457206 Copied In reply to: No Filters Working On Shop Or Category Pages
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Shehzad,

    This issue was caused by an AJAX compatibility problem with the new version of WordPress. We have already released a special patch #968401 that resolves it. The fix will also be included in the next theme update.

    Best regards,
    8Theme Team

    #457202 Copied In reply to: Ajax request is not working on my website
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello,

    Thank you for contacting us. These issues have already been resolved. All you need to do is update the theme and plugin to the latest version.

    Best regards,
    8Theme Team

    Files is visible for topic creator and
    support staff only.
    #457199 Copied In reply to: Issues that need to be checked, please review my website
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Loekie

    Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    #457195 Copied In reply to: change language of xstore in wordpress backend
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello,

    Thank you for your message. We appreciate your feedback and are glad to know that the information was helpful.
    We will be waiting for your update regarding the results and look forward to hearing from you in a week.

    Best Regards,
    8Theme’s Team

    #457193 Copied In reply to: WP Rocket Integration & Core Web Vitals Concerns
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Martin,

    We have modified the style loading order to ensure that the animation starts faster and have also disabled the delay before the animation restarts. However, you are correct that the animation will not begin until all the necessary resources are fully loaded. Therefore, the server response speed plays an important role in this process.

    Additionally, we can suggest using the global Site Preloader. To enable it, please go to the Customizer → General / Layout → Site Preloader section.

    Best regards,
    8Theme Team

    #457163 Copied In reply to: Preloader animation only for specific pages
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Marketingmachine,

    Yes, this is the same as what we see. Please check if the issue still persists now.

    Best regards,
    8Theme Team

    #457150 Copied In reply to: Shop keeps dissappearing every day, help needed
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, oli,

    We have made some updates. Please review them at your convenience.

    Best regards,
    The 8Theme Team

    #457149 Copied In reply to: No Filters Working On Shop Or Category Pages
  • 1 2 3 … 50 51 52 … 258 259 260
    1,501–1,530 of 7,776 posts
Viewing 30 posts - 1,501 through 1,530 (of 7,776 total)
1 2 3 … 50 51 52 … 258 259 260