Andrew Mitchell

Hello, VoyagerVA,

The changes have been made only on one of your websites, as we do not have FTP access to the other one. The modifications were applied in the file themes/xstore/framework/theme-functions.php
We kindly ask you to replace the specified file on the other website. The link to the file and the video will be provided in the private content.

Best regards,
8Theme Team

Hello, Neville,

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hi there!

Thanks for using XStore.

We’ve reviewed your request and it requires custom development, which is outside Envato’s support policy. To get it done properly and on time, please submit it to our trusted partner WP Kraken:

You’ll get:

– fast quote & timeline
– turnkey implementation by a vetted team
– warranty on delivered work

We’re confident this will help—hope you can make use of it shortly.

Hello,

Please check if the filters’ functionality depends on the “Disable Pjax pagination” option: https://prnt.sc/QMhH4yAPoXJg

Also, please provide us with temporary FTP access so that we can investigate the situation in more detail.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

Hello Abhinandan,

Thank you for purchasing the XStore theme. Please also check that your XStore Core plugin is updated to the latest version (Core plugin 5.6.1).

Best regards,
8Theme Team

Hello,

Thank you for reaching out to us. We appreciate the details you have provided regarding the issue with the price display on your shop.

Please note that the display of prices including or excluding VAT can depend on both WooCommerce settings and theme configuration. We recommend first checking your WooCommerce tax display settings under WooCommerce > Settings > Tax, ensuring that the options for “Display prices in the shop” and “Display prices during cart and checkout” are both set to “Including tax.”

If these settings are correct and the issue persists, please temporarily switch to a default WordPress theme (such as Storefront) and check whether the problem remains. This will help determine whether the issue is related to WooCommerce itself or to the theme.

Kindly share the results of this test.

Best Regards,
8Theme’s Team

Hello,

Thank you for providing access to the admin panel.

We have done everything possible through the admin area, but we also need FTP access.
Please contact your hosting provider to obtain the FTP credentials and then share them with us.

Best regards,
8Theme’s Team

Hello, Proudpixel,

Unfortunately, the access credentials to your staging website are no longer valid. Could you please provide us with the updated access details?

Best regards,
8Theme Team

Hello,

Thank you for your response.

Let’s proceed as follows: please temporarily remove videos completely, clear the cache, and run the tests again. You may also record a short video with the results for us. After that, you can restore the videos.

Also, please provide links to the internal pages you mentioned.

Additionally, please check the admin panel access you provided earlier, as we are currently unable to log in.

Please also make sure that you have already implemented all the recommendations from this article on your website: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Best regards,
8Theme’s Team

Hello, Marketingmachine,

Hi, yes, that may be the reason. We kindly ask you to update the files so that they correspond to the latest version of WooCommerce

Best regards,
8Theme Team

Hi Kamil, thank you for reaching out to us.

The service costs $280. Here is the payment link: https://www.8theme.com/?etheme-customization=380063&qty=7

After completing the payment, please provide us with FTP access and admin panel credentials, and make sure to create a backup of your website.

Best regards,
8Theme’s Team

Hello, mantolis,

To ensure that SKUs are displayed on the product page, please enable their display in the settings of the corresponding Elementor widget (details can be found in the attached files).

Regarding SKU search, you also need to enable it in the settings of the relevant Elementor widget (details are provided in the attached files).

Best regards,
8Theme Team

Hello, Terpsauce,

Thanks for using XStore

We’ve reviewed your request and it requires custom development, which is outside Envato’s support policy. To get it done properly and on time, please submit it to our trusted partner WP Kraken

You’ll get:

– fast quote & timeline
– turnkey implementation by a vetted team
– warranty on delivered work

We’re confident this will help—hope you can make use of it shortly.

Hello, Martin,

As we have noticed, when the XStore Core plugin is disabled, there are no filters displayed on the shop page. We would also like to inform you that the issue is caused by the “Product Subtitle for WooCommerce” plugin — once it is deactivated, the filter functions correctly.

Please check this matter.

Best regards,
8Theme Team

Thank you for providing access. We have made the necessary changes. Could you please check whether everything is now functioning correctly?

Best regards,
The 8Theme Team