Andrew Mitchell

Hello, NxtArt_ro,

Thank you for providing access. The situation is as follows: the widget bar is displayed, but it appears only on the frontend. Unfortunately, it is not visible in the backend or in the Editor itself.

Additionally, we will send you a screenshot showing how it should be configured to appear on the left side as you require.

Please also note that not all widgets will function properly. For example, filters will definitely not work due to WooCommerce limitations. Therefore, we recommend using widgets such as standard categories or brands instead.

Best regards,
8Theme Team

Dear PDL130l,

That’s great! Thank you for your kind message. We truly appreciate your feedback and support.

Best Regards,
8Theme’s Team

Hello, Brunos,

Thank you for contacting us. The JSON response is completely correct; however, the issue is related to the further processing of the result. It occurs because the response in a non-English language contains symbols encoded differently. For example, in a correct response, you may find:

• –
•  
• other entities such as € 

In an incorrect response, you may find:

• \u00a0 = NBSP (non-breaking space)  
• \u2013 = en dash (–)  
• \u00e0, etc. (accented characters)  

Such differences cause errors in the subsequent parsing of the response.

Best regards,
8Theme Team

Dear NxtArt_ro,

Unfortunately, these access credentials are no longer valid. Could you please provide us with the current ones?

Best regards,
The 8Theme Team

Hello, NxtArt_ro,

Unfortunately, the provided access credentials to the admin panel are no longer valid. Please check the private content.

Best regards,
8Theme Team

Hello, Nabco,

We have made the necessary corrections, and everything should now be functioning properly. Please check it at your convenience.

Best regards,
The 8Theme Team

Hello, Adi,

Thank you for your patience and for providing the FTP access details. The FTP access is working correctly; however, we have not yet received valid credentials for the administrative panel of your website. Please also provide us with a link to your website.

Best regards,
8Theme Team

Hello, Nabco,

Unfortunately, this is not possible by default. In addition, you are interfering with the operation of our gallery. Therefore, to display six images on mobile devices and to maintain compatibility with your custom settings, we have added the following code to the functions.php file of your child theme.

add_filter( 'etheme_product_gallery_thumb_slides', function ( $slides ) {

    if ( isset( $slides['mobile'] ) ) {
        $slides['mobile'] = 6;
    }

    return $slides;
}, 101 );

add_filter( 'woocommerce_product_thumbnails_columns', function ( $slides ) {

    return 6;
}, 101 );

?> 

<script>
    setTimeout(function(){
    jQuery(function($){
        const $slider = jQuery('.vertical-thumbnails');

        if (!$slider.length) {
            return;
        }

        const isMobile = window.innerWidth <= 768;

        if (!isMobile) {
            return;
        }

        if ($slider.hasClass('slick-initialized')) {
            $slider.slick('unslick');
        }

        $slider.slick({
            slidesToShow: 6,
            slidesToScroll: 1,
            vertical: false,
            infinite: false,
            arrows: true,
            dots: false,
            adaptiveHeight: false
        });
    });
}, 5000);
</script>

Best regards,
8Theme Team

Hi Mohamed,

Thank you for your request.

Usually, for this type of service, we charge $60. However, many of our customers prefer to purchase one additional XStore license instead of paying the service fee, as it provides greater value and can be used for future projects.

Once we receive the license, we will proceed with the installation.

Best regards,
8Theme Team

Hi, SAAD,

Thank you for reaching out to us.

Pease note that the product badge may not appear in product archives if certain display settings in Archive products builder https://prnt.sc/Frt1xxZCwfUv are not configured correctly – https://prnt.sc/-7-z2kltUt4J

Please tell us more about your issue and provide a video or screenshots so we can better understand the situation.

Warm Regards,
The 8Theme Team

Hello, Adi,

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello,
To do this, you need to create the corresponding variation in the linked variations and assign it to the product. A separate product must also be created for each of these variations, as described in the instructions above.
Best regards,
8Theme Team

Hello, JohnyB,

1) Fixed.
2) Please specify where this popup is located.
3) We are sending you a video showing how to change the translations in the form.

Regarding the word “city,” we have also translated it. It was not translated earlier because it was hardcoded in your child theme.

Best regards,
8Theme Team

Hello, Howie,

We would like to inform you that linked variations are available only for simple product types and not for variable products. This limitation is in accordance with the standards established for this functionality. Please find below the procedure for creating such a product:

1. Create Product Attributes:
– Go to the “Product Attributes” page in your Dashboard.
– Create the required product attributes (e.g., color, size) that will be used for variations.

2. Configure Attribute Values:
– After creating the attributes, define and configure the possible values for each attribute (e.g., red, blue for color; small, large for size).

3. Create or Modify Simple Products:
– Create new simple products or edit existing ones.
– Assign the appropriate attributes to each product. For example, if a product is available in different colors and sizes, ensure that each variation is represented.

4. Assign Product Attributes to Variations:
– For each product, set the attributes that will be used as variations. Ensure that each product variation is assigned at least one value from each relevant attribute (e.g., Product 01: color – red, size – small).

5. Cover All Attribute Combinations:
– Repeat the process to include all necessary attribute combinations. Ensure that every possible combination of attributes is represented by at least one product variation. For example:
– Product 01: color – red, size – small
– Product 02: color – blue, size – small
– Product 03: color – red, size – large
– Product 04: color – blue, size – large

6. Create a New Linked Variation Group:
– Go to the “Linked Variations” or a similar section.
– Create a new linked variation group to combine the related products.

7. Set Up Products and Attributes for the Linked Variation:
– Within the linked variation group, add the products you have configured.
– Select the attributes that should be linked across these products.
– Ensure that all products and their variations are properly linked based on the selected attributes.

8. Review and Finalize:
– Review the linked variations to confirm that all products are correctly associated and that the user experience is seamless when switching between variations on the product page.

Best regards,
8Theme Team

Hello, Nabco,

We are actively working on resolving your issue. It has turned out to be more complex than we initially expected, and its resolution will require some additional time.

Best regards,
The 8Theme Team