Hello, Jennifer,

Thank you for providing access. We have made some changes—please review them at your convenience. These updates will also be included in the next theme release.

Best regards,
The 8Theme Team

Hello, Benz,

Thank you for providing access. We have made some changes—please review them at your convenience. Also, kindly remember to clear your cache.

Best regards,
The 8Theme Team

Hello,

We have reviewed the issue and can confirm that the changes made to the shop page via XStore Builders > Archive Products > Edit Template https://prnt.sc/nf8Oj5MV9MTB become visible https://prnt.sc/0xqT-Gx5r06p as expected once the browser cache is cleared. Therefore, everything is functioning correctly.

We kindly ask you to review our previous response and consider installing the “Clear Cache” Chrome Extension. By clicking its icon, you will be able to easily clear your browser cache at any time.

Warm Regards,
The 8Theme Team

Hello, _glennnnn,

Thank you for reaching out to us and providing detailed information regarding the issues you are experiencing on your WordPress site.

1. Regarding the PHP Warnings:

The warnings you are encountering related to the file_get_contents() function typically occur when WordPress attempts to access plugin files that are either missing or have incorrect file paths. This can indeed be caused by an incomplete plugin update, a failed migration, or server-level issues such as incorrect file permissions or deleted files.

To assist you further, we kindly recommend the following steps:

– Please ensure that all your plugins are fully updated. You may try deactivating and then reactivating the affected plugins, or reinstalling them from the official source to ensure all necessary files are present.
– Check your server’s file permissions to confirm that WordPress has the appropriate access to the plugin directories.
– If the issue occurred after a recent migration, it may be helpful to verify that all plugin files were correctly transferred to the new server.

If you could provide us with the list of active plugins and a copy of the warnings (as mentioned in your attachment), we would be happy to investigate further and provide more specific guidance.

2. Regarding the JSON Response Error:

The “Updating failed. The response is not a valid JSON response.” error is commonly related to issues with the REST API, which can be affected by:

– Plugin or theme conflicts
– Server configuration (e.g., mod_security, .htaccess rules)
– Permalink structure or SSL settings

To help resolve this issue, we suggest the following troubleshooting steps:

– Temporarily deactivate all plugins except for the default WordPress ones and try updating a post again. If the issue is resolved, reactivate the plugins one by one to identify the conflicting plugin.
– Switch to a default WordPress theme (such as Twenty Twenty-Four) to rule out a theme-related conflict.
– Ensure that your site URL and WordPress URL (under Settings > General) are correctly set and use the same protocol (http or https).
– Check your browser’s developer console or the server error logs for any additional clues.

Best Regards,
8Theme’s Team

Hello, Olga777,

You’re most welcome!

Wishing you a wonderful day ahead.

Best Regards,
8Theme’s Team

Hello, petar,

Thank you for providing the access details.

We have updated your theme and plugin, and also applied the necessary changes to resolve the issues. These adjustments should eliminate the errors you were experiencing. Please check and confirm if everything is working correctly on your end.

Additionally, please note that these changes will be included in the next official update.

Best regards,
8Theme Team

Hello, Petar,

We hope this message finds you well.

We have noticed that you are currently using theme version 9.4.9, while the latest available version is 9.4.11. We kindly recommend updating to the latest version, as your reported issue may have already been addressed in recent updates.

Additionally, after updating the theme, please ensure that all the latest patches are installed, as some of them include important fixes related to the Text Domain issue.

We would also like to bring to your attention that the FTP access credentials provided appear to be invalid. We are receiving the following error message: “Connection timed out after 20 seconds of inactivity.”

Should you require any assistance with the update or FTP access, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hi Wenjie,

Thank you for purchasing our SalesMax plugin.

At the moment, we do not yet have a system in place for upgrading or downgrading licenses. However, we are actively working on this feature and plan to launch it soon.

In the meantime, if you would like to change your license, please log in to your 8Theme Dashboard (My Account section) and simply cancel your current order. Once the cancellation is processed, we will issue a full refund. After that, you will be able to purchase a Max license for either 30 or 50 domains.

If you have any questions or need assistance, please do not hesitate to contact our support team.

Best regards,
The 8Theme Team

Hello, dano111222,

We have made some updates, and the header should now be loading correctly. Kindly check and confirm on your end. Please make sure to clear your cache before testing to ensure the changes are properly reflected.

Best regards,
The 8Theme Team

Hi, mkwong,

Thank you for reaching out to us. See private

Kind Regards,
The 8Theme Team

Thank you for your clarification.

The issue appears to be that when you uploaded the images, WordPress automatically assigned them certain IDs, which coincidentally matched the IDs of the menu items from our demo content.

There are two possible solutions to resolve this:

1. Use a plugin such as “Reset Database” to remove all existing data, then install the demo content again and upload your images afterward.

2. Manually edit the menu and assign the correct links and logo to ensure everything displays properly.

Best regards,
8Theme Team

Hello, Hedo,

We have made some updates. Kindly review them at your earliest convenience.

Best regards,
The 8Theme Team

Hello, Yasir Alam,

We are pleased to inform you that patch #94119145 has been released. You may now install it on all of your websites. Please note that the patch is available only if your theme version is 9.4.11 or higher.

Best regards,
The 8Theme Team

Thank you for providing access. We have made the necessary changes—please check and confirm at your convenience.

Best regards,
8Theme Team

Thank you for updating the theme and plugin.

Please note that the “Stock Status” filter is currently not functioning with the category block. We are working on improving this feature and will notify you once it is read – most likely, it will be released as a patch.

Best regards,
The 8Theme Team