Hello, Leon,

Thank you for your message and for the detailed information provided.

We appreciate your efforts in following the troubleshooting steps. Since the issue persists even after disabling third-party plugins and switching to the Parent theme and Storefront, and considering that the problem appears to be partially resolved on the staging site – with the exception of the review count in the XStore Advanced Product Reviews section – we will be happy to investigate this further.

To proceed, could you please provide us with temporary wp-admin access to your staging site, along with FTP access if possible? This will allow our technical team to examine the issue more closely and identify the root cause.

Please be assured that we will do our best to resolve this matter as quickly as possible.

Best Regards,
8Theme’s Team

Hello, Arjun Dangi,

1) Fixed.
2) Fixed.
3) Unfortunately, our theme does not offer this functionality by default. However, if you wish, you may request customization via the following link:
https://www.8theme.com/contact-us/

Best regards,
8Theme Team

Hello, Denurade,

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Dear Fernando,

Hello, and thank you for your message.

We appreciate the update. In the meantime, we have prepared another updated archive for you. Please remember to make backups before applying any changes. You can find the updated archive in the Private Area.

Best regards,
8Theme Team

Hello, ziga32,

Could you kindly provide us with access to the specific website where the search functionality is not working?

Additionally, we have identified a bug affecting other clients, which occurs after importing products.

This issue arises when an imported product does not have a price assigned. In such cases, it is necessary to re-save the affected product in order to resolve the problem.

Thank you for your cooperation.

Best regards,
8Theme Team

Hello, Hassaan,

Thank you for providing access.

We have addressed the issue and made the necessary changes to the following file:

xstore/woocommerce/single-product-content.php

Please review the modifications at your convenience. These changes will also be included in the upcoming update.

Best regards,
The 8Theme Team

Dear Siddharth,

Thank you for reaching out and for your continued patience.

We would like to inform you that the client in question has already received a CPU optimization, which means the previously identified issue has been addressed on our end. However, if you are still experiencing high CPU usage and performance issues, we recommend conducting further testing to help isolate the cause.

As a next step, we suggest the following:

– Please activate the default Storefront theme and test your website’s performance using it.
– Try editing your pages with Elementor while the Storefront theme is active to see if the CPU usage remains high.
– This will help determine whether the issue is related to the theme or possibly to Elementor itself, as we currently do not see a direct correlation between the theme and the CPU load.

We have already resolved most of the issues that were previously identified, as noted in the following thread:
https://www.8theme.com/topic/database-error-is-showing-in-my-account-pl-help/#post-446638

Additionally, we have attached a screenshot and a new archive of the XStore theme in the Private Content area for your reference. Please update your theme with the latest version and continue testing as suggested.

We also recommend testing with:

– The new version of the XStore theme
– The default Storefront theme + Elementor
– Elementor editing without any theme (if possible)

This will help determine whether Elementor itself is consuming excessive server resources.

We appreciate your cooperation and look forward to your feedback after these tests.

Best regards,
8Theme’s Team

Dear Abhinandan,

Thank you for your message.

That is good news to hear. Could you please let us know if you have interacted with the website in the past 3 hours? Specifically:

1) Were you logged in as an administrator during that time?
2) Did you edit any pages using Elementor?
3) Any other activity you performed — if you could describe it, it would be very helpful for our side.

We appreciate your cooperation and look forward to your response.

Best Regards,
8Theme’s Team

Hello, Cr3atorf1lm,

These changes should have taken effect immediately. Could you please confirm whether any updates were made or if the theme was reinstalled?

Unfortunately, the admin panel access credentials you previously provided are no longer working. We kindly ask you to share updated login details with us.

Best regards,
8Theme Team

Hello, Alper,

Could you kindly specify which plugin was causing the issue?

Best regards,
The 8Theme Team

Thank you for providing access.

We have made changes to the following file:

wp-content/themes/xstore/framework/features/woocommerce/account.php

Kindly check if the issue has been resolved.

Best regards,
The 8Theme Team

Hello, toba,

In this case, please specify which of your fields should correspond to ours.

Best regards,
8Theme Team

Hello, ziga32,

We did not make any significant changes, except for clearing the cache. The only modification was the correction of a PHP error on your end.

Best regards,
8Theme Team

Hello, Alper,

We have noticed that your website is utilizing a large number of plugins. This could potentially impact the website’s performance, lead to errors, and affect its overall speed. To ensure optimal functionality and avoid such issues, we kindly ask you to manually review each plugin currently in use on your website.

If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again.
Do the same test for the default WooCommerce theme – Storefront. The issue may be due to your custom code in the Child Theme.

Let us know the results.

Best regards,
8Theme’s Team

Hello, Benz,

Unfortunately, the FTP credentials you provided are not working. Additionally, we kindly ask you to specify the page where the mentioned error is being displayed.

Best regards,
8Theme Team