Thank you for providing the login information for your WordPress admin panel.
We have reviewed your website and left a message for you in the private content area regarding your request.
Best regards,
8Theme’s Team
Please contact administrator for this information.
Files is visible for topic creator and support staff only.
Andrew Mitchell
Support staff
June 18, 2025 at 08:52
Hello,
Thank you for your message and for providing the information.
Regarding the issue with the XStore Patcher, we kindly ask you to make sure that your theme and core plugin are updated to the latest versions. Additionally, please try clearing your site and browser cache after applying the patches. If the issue persists, we would appreciate it if you could provide us with temporary wp-admin access via the private content area, so we can investigate the problem more closely and assist you further.
See private content
Best regards,
8Theme’s Team
Please contact administrator for this information.
Andrew Mitchell
Support staff
June 17, 2025 at 07:35
Hello,
Thank you for reaching out to us. We’re sorry to hear about the difficulties you’re experiencing with your website and Elementor.
In order to investigate the issue thoroughly, we kindly ask you to provide us with updated access credentials. Unfortunately, the access details you previously shared are no longer working. Please send us fresh login credentials for both the WordPress admin panel and FTP.
Additionally, we strongly recommend creating a full backup of your website before we proceed with any troubleshooting steps.
We appreciate your cooperation and look forward to resolving this issue for you as soon as possible.
Best regards,
8Theme’s Team
Andrew Mitchell
Support staff
June 16, 2025 at 14:32
Hello Fernando,
Thank you for your message and for sharing the error log with us.
We’re very sorry to hear that the latest version has caused such a significant issue, and we truly appreciate your patience as we work to resolve it.
To assist you further, please follow the steps below:
1. Please download and use the updated archive we’ve provided, and run the test again.
2. Before proceeding, ensure that you:
– Clear your site cache.
– Create a full backup of your website.
3. We recommend conducting a 2-hour test session on the frontend as a non-logged-in customer to verify that everything is functioning correctly.
4. After the frontend test, please pause for 1 hour, then log in and test the Elementor editor functionality. Please conduct another 2-hour test session to monitor performance.
5. If the issue persists, please go to your plugins and temporarily disable the Elementor Essential Addons. These add-ons can consume a significant amount of CPU and memory resources, or the issue may be related to another plugin connected to Elementor.
6. If disabling the add-ons does not help, please go to Elementor > Element Manager and scan for used widgets. Disable any unused widgets and test again.
7. Additionally, before starting the testing process, please clear your error log file. This will help us accurately track any new issues that may arise during testing.
We truly appreciate your cooperation and understanding as we work together to resolve this matter.
Best regards,
8Theme’s Team
Please contact administrator for this information.
Andrew Mitchell
Support staff
June 16, 2025 at 13:51
Thank you for providing access. We have made modifications to the following file:
These changes were implemented to resolve existing errors. We kindly ask you to clear the logs and monitor the system to ensure that no new issues related to our product arise.
Please note that the changes made will be included in the next theme update.
Best regards,
The 8Theme Team
Andrew Mitchell
Support staff
June 16, 2025 at 12:59
Hello, Arjun Dangi,
We have noticed that login/registration via Facebook is currently not functioning. This appears to be due to your application undergoing some verification processes on Facebook’s side, which is beyond our control.
Additionally, registration via Google is not working because it has been globally disabled in your WordPress settings.
Please also ensure that the “Membership -> Anyone can register” option is enabled in order to allow users to create accounts.
Best regards,
8Theme Team
Files is visible for topic creator and support staff only.
Andrew Mitchell
Support staff
June 16, 2025 at 11:14
Hello, Omar Quddam,
Could you please provide temporary FTP access? We will check what can be done to help you.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Best Regards,
8Theme’s Team
Andrew Mitchell
Support staff
June 16, 2025 at 10:54
Hello, Raquel,
Thank you for providing access. We have resolved the issue, and kindly ask you to verify that everything is now working correctly on your end. Please note that this fix will also be included in the next theme update.
We truly understand how frustrating this issue must be, and we appreciate your continued patience.
Yes, we have already implemented several optimizations aimed at improving CPU usage and memory performance on your server. Additionally, we are actively working on further enhancements, which will be included in an upcoming update scheduled for release very soon.
Please note that the necessary archives are currently located in the private area for your convenience and security. Before proceeding with any updates, we kindly recommend creating a full backup of your website to ensure the safety of your data.
We are committed to resolving this matter and enhancing your overall experience. Thank you once again for your understanding and support.
Best regards,
The 8Theme Team
Please contact administrator for this information.
Andrew Mitchell
Support staff
June 16, 2025 at 09:50
Hello, Terpsauce,
Could you please provide us with the link to the product where the issue is occurring?
Best regards,
8Theme Team
Andrew Mitchell
Support staff
June 16, 2025 at 09:39
Hello, Leon,
Thank you for providing access. We have resolved the reported issue on your staging website. Additionally, we have created and applied the following patch for your convenience: Patch #94143780. This patch will allow you to implement the same fix on your live website.
You can find detailed instructions on how to manage and apply patches at the following link:
Please also note that these fixes will be included in the next official theme update.
Best regards,
The 8Theme Team
Andrew Mitchell
Support staff
June 16, 2025 at 09:10
Hello, NM,
Thank you for reaching out and providing access. We have released and installed a patch (#94142786) that addresses the issue you reported. Kindly check and confirm if the problem has been resolved on your end.
Please note that these fixes will also be included in the upcoming theme update.
Best regards,
The 8Theme Team
Andrew Mitchell
Support staff
June 15, 2025 at 13:12
Hi styleverse,
Thank you for reaching out to us.
We understand your concern regarding the significant increase in your website’s loading time on mobile devices. This issue has been previously identified and addressed in an updated archive, which is available in the private content area.
Before proceeding with the update of your theme and the XStore Core plugin, we strongly recommend creating a full backup of your website to ensure the safety of your data.
If you need further assistance, please don’t hesitate to contact us.
Best regards,
8Theme’s Team
Please contact administrator for this information.
Andrew Mitchell
Support staff
June 14, 2025 at 19:24
Dear Abhinandan,
Thank you for your message, and we’re glad to hear that our support has been helpful to you.
Yes, you are absolutely welcome to reinstall and try the LiteSpeed Cache plugin again. If you find that the performance with your current caching plugin (WP-Optimize) is not as effective, switching back to LiteSpeed Cache is a good idea—especially since it has shown better results in your case.
Please ensure that caching is properly enabled for non-logged-in users, as this greatly enhances site performance. Also, many of our clients successfully use WP Rocket, which is 100% compatible with our theme. In fact, their development team has worked directly on ensuring compatibility.
Feel free to monitor your CPU and RAM usage after reinstalling LiteSpeed Cache. If everything runs smoothly and no issues arise, you can certainly continue using it.
Should you need any further assistance, we’re always here to help.
Best regards,
8Theme’s Team
Andrew Mitchell
Support staff
June 14, 2025 at 05:54
Hi Abhinandan,
Thank you for reaching out. We hope you’re doing well.
Perfect — everything is looking better now. At the moment, our team is focusing on resolving some server-related issues we’ve identified. Once these are addressed, you will receive a notification from ThemeForest when version 9.5 is officially released.
This upcoming update will include all the optimizations you mentioned, including improvements related to Elementor and others.
Thank you for your patience and continued support.
Best regards,
The 8Theme Team
Andrew Mitchell
Support staff
June 14, 2025 at 05:48
Hi crobere,
Thank you for reaching out to us.
We are aware of the issue you’ve mentioned, and our team is actively working on a new update — version 9.5 — to address it. The issue is related to the Elementor editor, and we are currently optimizing both the editor and the AJAX requests to improve overall performance and stability.
In the private content section, we have included a link to the latest archive files for your reference. We kindly recommend that you create a full backup of your website before proceeding with the update.
Once the update is applied, please allow up to 24 hours and then check the situation again to see if the issue has been resolved.
Thank you for your patience and understanding.
Best regards,
8Theme Team
Please contact administrator for this information.
Andrew Mitchell
Support staff
June 14, 2025 at 05:47
Hi JamesStudio,
Thank you for reaching out to us.
We appreciate you bringing this matter to our attention. We are aware of the issue you’ve mentioned, which is related to the Elementor editor, and our development team is actively working on a new update — version 9.5 — to resolve it. This update will include optimizations to both the editor and the AJAX requests to enhance overall performance and stability.
For your convenience, we have included a link to the latest archive files in the private content section. Before proceeding with the update, we strongly recommend creating a full backup of your website to ensure the safety of your data.
After applying the update, please allow up to 24 hours and then check the situation again to confirm whether the issue has been resolved.
We sincerely appreciate your patience and understanding as we work to improve your experience.
Best regards,
8Theme Team
Please contact administrator for this information.
Andrew Mitchell
Support staff
June 14, 2025 at 05:42
Dear Dubizo,
Thank you for reaching out to us.
Please kindly provide access to your admin panel and FTP so that our team can investigate the issue and resolve it as soon as possible. In the meantime, we have marked your website as valid, so you can continue using it without activation for now.
Best regards,
The 8Theme Team
Andrew Mitchell
Support staff
June 13, 2025 at 19:50
Hi Abhinandan,
Thank you for your message.
Perfect — it appears there are no issues on the frontend. If any issues do exist, they are likely related to the backend. We kindly ask you to check the backend tomorrow, especially the editing pages using the Elementor page builder, and monitor it for at least 10–15 minutes.
Please let us know if you encounter any difficulties during that time.
Best regards,
8Theme’s Team
Andrew Mitchell
Support staff
June 13, 2025 at 15:16
Hello, Arjun Dangi,
We have added the appropriate buttons for the “Registration” tab. Kindly check and let us know if everything is working as expected.
Best regards,
The 8Theme Team
Andrew Mitchell
Support staff
June 13, 2025 at 13:56
Hello, Raquel,
Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Best Regards,
The 8Theme Team
Andrew Mitchell
Support staff
June 12, 2025 at 16:18
Hello, Denurade,
As far as we can see, the categories in the filter widget and the top bar are currently fully aligned.
Best regards,
The 8Theme Team
Files is visible for topic creator and support staff only.
Andrew Mitchell
Support staff
June 12, 2025 at 15:56
Hello, Arjun Dangi,
Kindly check the “Uploaded Files” tab in our previous message at your earliest convenience.
Best regards,
The 8Theme Team
Andrew Mitchell
Support staff
June 12, 2025 at 15:54
Hello, harshana,
Thank you for providing access. We have resolved the issues related to our topic. However, we are observing a significant number of fatal errors caused by the Dokan Pro plugin. Please find the details in the attached files.
Best regards,
The 8Theme Team
Files is visible for topic creator and support staff only.
Andrew Mitchell
Support staff
June 12, 2025 at 13:43
Hello, Benz,
Thank you for granting us access. We have completed the necessary checks and implemented the required changes. There should no longer be any errors. Kindly verify on your end at your earliest convenience.
Best regards,
The 8Theme Team
Andrew Mitchell
Support staff
June 12, 2025 at 12:40
Hello, Oliver Theiß,
We have resolved the issue related to outdated files and the duplicated notice. Kindly check and confirm at your convenience.
Best regards,
The 8Theme Team
Andrew Mitchell
Support staff
June 12, 2025 at 12:24
Hello, SARKIS KARTASHEV,
Thank you for providing the access credentials.
However, we have noticed that the FTP access currently points to an incorrect directory. It appears that only the “Twenty Twenty-Four” theme is installed there.
Additionally, we kindly ask if you could restore access to the Theme Control Panel in the WordPress admin area, as we need to verify the exact version of the installed theme.
Lastly, could you please confirm whether any direct modifications have been made to the theme files?
We appreciate your assistance and look forward to your response.
Best regards,
8Theme’s Team
Andrew Mitchell
Support staff
June 12, 2025 at 12:03
Dear Abhinandan,
Perfect, thank you so much for your update.
We have identified a new issue related to the Elementor editor, and our development team is currently working on resolving it. This fix will be included in the next theme update, which we are planning to release soon.
In the meantime, we kindly ask you to perform two CPU usage tests to help us further investigate:
1. Without logging in as a user, please open your website and navigate through all the pages. Once done, take a screenshot of the CPU usage and share it with us.
2. On a different day or at least 4 hours later, please open the Elementor editor and try editing any page on your website for about 10–15 minutes. Then, take a second screenshot of the CPU usage and send it to us.
Thank you for your cooperation and support.
Best regards,
8Theme’s Team
Andrew Mitchell
Support staff
June 12, 2025 at 07:16
Dear Umer,
Thank you for contacting us.
We understand your concern regarding the high CPU usage caused by the admin-ajax.php file. This file is a core part of WordPress and is often used by themes and plugins to perform background tasks and asynchronous operations. When certain plugins or features make frequent or intensive AJAX requests, it can lead to increased server load and slower website performance.
To help resolve this issue, we recommend the following steps:
1. Temporarily deactivate all third-party plugins and monitor the CPU usage.
2. Reactivate the plugins one by one to identify which one may be causing the high resource usage.
3. Make sure your theme and all plugins are updated to their latest versions. (see private content)
Additionally, please refer to the private content section where we have provided the latest archive that includes CPU optimization improvements.
If you identify a specific plugin or feature responsible for the issue, or if you need further assistance during the troubleshooting process, please don’t hesitate to reach out. We’re here to help.
Best regards,
8Theme’s Team
Please contact administrator for this information.
Andrew Mitchell
Support staff
June 11, 2025 at 19:58
Dear Umer,
Thank you for your message and for taking the time to review the information we previously provided.
We understand your concern regarding the performance, and we sincerely apologize for any inconvenience caused. Please rest assured that our team is actively working on a new update focused on speed optimization, which we believe will significantly improve the overall performance.
In the meantime, we have sent you the latest archive files via private message for your convenience. Kindly ensure that you perform a full backup of your site before applying any updates.
We truly appreciate your patience and understanding as we continue to enhance our product to better serve you.
Best regards,
The 8Theme Team
Please contact administrator for this information.
