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A lot of problems with Royal - by vvtios

This topic has 12 replies, 3 voices, and was last updated 7 years, 8 months ago ago by Robert Hall

vvtios

Participant

August 5, 2016 at 09:37

I ve bought your theme but I have a lot of problems.
1. the tagline isnt correct, I have change it but it kept the first one I typed
2. the google analytics code is showing on the top of the page
3. the speed on google speed test is very low
4. the contact form in the homepage is not working (while the same contact form works on the contact page I have made).

Please help.

#135729 Copied Theme version: 2.7.2

11 Answers

Andrew Mitchell

Support staff

August 5, 2016 at 09:49

Hello,

Provide, please, admin panel and FTP access. We’ll check what could be the reason of your issue.

Regards

#135734 Copied

vvtios

Participant

August 5, 2016 at 12:41

ΟΚ

Please, contact administrator
for this information.

#135771 Copied

vvtios

Participant

August 6, 2016 at 08:18

is anybody looking into my problems?

#135828 Copied

Robert Hall

Support staff

August 6, 2016 at 09:48

Hello,

Please provide us with full permissions to wp-admin and FTP credentials in Private Content.

Regards,
Robert Hall

#135842 Copied

vvtios

Participant

August 6, 2016 at 13:29

check

Please, contact administrator
for this information.

#135864 Copied

Andrew Mitchell

Support staff

August 8, 2016 at 10:34

Hello,

I see that google analytics code is’t showing on the top of the page
To increase speed of page we recommend you to install cache plugin like (W3 Total Cache)
Give 777 root on folder (Royal/wp-content/themes/royal/framework/inc/really-simple-captcha) and for all files and folders in it.
And one more the wp-admin credentials are not correct. Please check and provide us again.

Regards,
Andrew Mitchell

#135920 Copied

vvtios

Participant

August 8, 2016 at 18:43

is not correct as I had to reinstall the theme to solve some of my problems….too slow support from your side…

#136027 Copied

vvtios

Participant

August 8, 2016 at 18:46

the google analytics code is not showing as i had to install an extra plugin and remove it from your theme…
I installed W3 Total Cache but it crashed the site not operating the menu in mobile…
still the mobile version havent got the up button…

the speed in mobile in googles test is ONLY 60 while in desktop is only 83…

your theme needs a lot of work and your support must get better…

#136028 Copied
Andrew Mitchell

Support staff

August 9, 2016 at 13:50
To see the up button on mobile you should add this code in theme custom css
```
@media only screen and (max-width: 480px){
	#back-top {
		display: inline-block!important;
	}
}
```
#136131 Copied
vvtios

Participant

August 10, 2016 at 07:36

this is annoying…I did what you said about giving 777 root on folder (Royal/wp-content/themes/royal/framework/inc/really-simple-captcha) and for all files and folders in it.
but as from today morning now the security code isntt working…

also the speed stays too low 60-83 in google (mobile-desktop) and this has nothing to do with the plugins or the server as I have the same plugins in another wordpress site with another theme and ransks 89-95 in the same server..

please help…

Please, contact administrator
for this information.

#136190 Copied

Robert Hall

Support staff

August 15, 2016 at 13:04

Hello,

Sorry for a long delay.

We still have a limited permissions to wp-admin panel – http://prntscr.com/c5y0ln
and got the following message when trying to log via FTP:
“530 Login authentication failed”

Also you can speed up the site following the suggestions from these articles:
http://techtage.com/speeding-up-wordpress-sites/
http://www.sparringmind.com/speed-up-wordpress/
https://www.inmotionhosting.com/support/website/wordpress/heartbeat-ajax-php-usage#heartbeat-in-action
http://premium.wpmudev.org/blog/10-best-image-optimization-plugins-to-speed-up-your-wordpress-site/
http://www.elegantthemes.com/blog/tips-tricks/optimize-images-for-your-wordpress-website

Regards,
Robert Hall

#136613 Copied
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