Hello, MaxFIN,

Could you please provide temporary FTP access? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello,

To add your desired content, please navigate to Static Blocks and create a new static block with the appropriate content. Once created, you may insert the shortcode of this block into the tab content area.

Regarding the Live Paste functionality, please note that this issue is related to recent updates and code changes in Elementor, which currently impose certain limitations on this feature.

As a workaround, we kindly ask you to download the necessary element files from the following link: https://fex.net/s/xykbsdm . After downloading, please use the Elementor editor to open a static block and import the templates to your website. Detailed instructions on how to do this can be found at: https://elementor.com/help/template-library/

Should you have any further questions or require additional assistance, please do not hesitate to contact us and provide us with temporary wp-admin access.

Warm Regards,
The 8Theme Team

Hello, K.Sid,

If you would like the tab content in the single product layout to be unique for each product, please follow the steps below:

1. Navigate to the Elementor editor for the Single Product.
2. Edit the Tab element and add a new tab.
3. Make sure to select the “Single Product Custom Tab” option.
4. Save your changes.
5. Open the product you wish to edit and go to the “XStore Options” section.
6. Navigate to the “Single Layout” tab, where you can select the Tab Title and Tab Content.

If you prefer to build the tab content using Elementor, you will need to create a corresponding Static Block and insert it into the content using a shortcode.

Please refer to the screenshots below for further details.

Best regards,
The 8Theme Team

We hope this message finds you well.

1) The update is now available. However, since there have been modifications made to your child theme, we are unable to apply the update automatically. In order to proceed, we kindly ask you to provide us with FTP access so that we can manually update the necessary files in the child theme.

2) Before upgrading the PHP version, please ensure that all plugins and WordPress itself are updated to their latest versions. We have tested the theme and Royal core on PHP version 8.2 and did not encounter any issues.

3) Regarding the Wordfence plugin, there appears to be a false positive due to a conflict with another plugin that shares a similar name. To investigate this further, we kindly request that you provide us with the full error log.

Thank you for your cooperation.

Best regards,
8Theme’s Team

Hello, BIANCA,

Thank you for updating the theme. We have resolved the issue—please check and confirm.

Best regards,
8Theme Team

Dear, Jhen,

To resolve this issue, we have added the following code to the custom CSS:

.checkout_coupon {
    z-index: 10019;
    display: inline-block;
}

Please note that this fix will also be included in the next theme update.

Best regards,
The 8Theme Team

Hello, molo,

In that case, we kindly ask you not to provide us with FTP access to your website.

Best regards,
The 8Theme Team

Hello, HTG DIGITAL STORE,

Unfortunately, we are unable to access your admin panel. The only thing currently available to us is the default Hostinger welcome page.

Best regards,
The 8Theme Team

You’re most welcome! Wishing you a wonderful day ahead.

We hope our theme is elevating your experience. If you could take a moment to leave us a glowing 5-star review on ThemeForest, it would mean the world to us. Your feedback is incredibly important and helps us continue to improve.

You can rate us here: https://themeforest.net/downloads

Should you have any other questions or require assistance, please don’t hesitate to contact us. Our dedicated support team is always here to help.

Hello, Peter,

We would like to inform you that we have released an update for the theme, which includes numerous fixes, including improvements related to the WBP builder. We kindly ask you to install the latest update and check whether the issue has been resolved.

Best regards,
The 8Theme Team

Hello, Eugene Shek,

Greetings! Since the issue is not related to the theme files but rather to the plugin, we kindly recommend updating the plugin – Legenda Core v1.3.4. You can find the details in the attached screenshot.

Best regards,
The 8Theme Team

Hello, molo,

Thank you for providing access to the admin panel. We have made the necessary changes – please review them at your convenience.

Best regards,
The 8Theme Team

We kindly advise against using multiple builders simultaneously. In your case, the most suitable solution would be to choose a single builder and rebuild the missing pages using it exclusively.

Best regards,
The 8Theme Team

Hello, Nicolo,

We are currently unable to see the product blink effects (please refer to the attached video for more details).

Additionally, you can adjust the animation settings in Elementor. To do this, open the desired page in the Elementor editor, select the “Archive Product” element, and set your preferred Animation Type.

Best regards,
8Theme Team

Hello, Peter,

Thank you for providing access. We have reviewed your environment and noticed that you are currently using PHP version 8.3.12.

We would like to inform you that the plugins mpc-massive and woocommerce-infinite-scroll are not compatible with this version of PHP. To ensure proper functionality of these plugins, we kindly recommend downgrading your PHP version to either 8.0 or 7.4.

Best regards,
8Theme Team