This topic has 11 replies, 3 voices, and was last updated 1 months ago ago by Andrew Mitchell
I just did a clean install of the website, uploaded the template, imported the demo, when I try to customize it, it gets stuck.
I tried deactivating the plugins one by one, it works when I deactivate XStore Core
Hello, Gaston Garcia,
Thank you for reaching out to us and for providing details about the issue you are experiencing with our template. We apologize for any inconvenience this may have caused.
Please enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.
Let us know the result.
To assist you effectively, please provide FTP access. This will enable us to thoroughly investigate and address your concerns.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Best Regards,
8Theme’s Team
I have already activated the Debug mode, I leave you the FTP access
I have activated debug and WP_DEBUG_DISPLAY and the site does not show any errors, but the customizer still does not load
Any news? I can´t Use the template?
Hello, Gaston Garcia,
Thank you for reaching out and providing the necessary access. We are pleased to inform you that we have successfully resolved your issue. Please take a moment to verify at your earliest convenience.
Additionally, we kindly request if you could consider downgrading the PHP version to 8.1. This adjustment will ensure optimal compatibility and performance of our services.
Should you require further assistance or have any questions, please do not hesitate to contact us.
Best Regards,
8Theme’s Team
Can you tell me how to remove this that is appearing?
I’m trying to edit the header, I like the layout that was imported, but when I go to the editor, it appears empty at the bottom, meaning the objects to edit are not there.
Could you please temporarily deactivate the following feature: https://prnt.sc/LdsR-dhGzbbX?
Best regards,
8Theme’s Team
That’s not a feature, it’s just a notice that I’m making the website on a temporary domain.
Hello, Gaston Garcia,
We hope this message finds you well.
We would like to inform you that the header of this version has been constructed using our new builder. To edit it, please navigate to XStore Builders -> Header.
Best regards,
The 8Theme Team
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