Forum Replies Created

Viewing 30 posts - 4,021 through 4,050 (of 7,777 total)
1 2 3 … 134 135 136 … 258 259 260
  • Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, veryvivid20,

    We have implemented some optimization changes, and the following files have been modified:

    - wp-content/plugins/et-core-plugin/packages/st-woo-swatches/public/class-st-woo-swatches-public.php
- wp-content/plugins/et-core-plugin/inc/core.php

    These changes have significantly improved the page load time for the “timber” category, reducing it from 9.2 seconds to 1.8 seconds.

    We have applied these changes to your production environment, but unfortunately, the same level of improvement has not been observed. Despite clearing the SiteGround cache, the issue persists. It is possible that there are additional caches or a CDN in place. Could you kindly clear them and verify the results?

    Please note that these fixes will also be included in the next theme update.

    Best regards,
    8Theme’s Team

    #422373 Copied In reply to: Issue with database and ubn_options on xstore theme
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Homeey,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

    #422333 Copied In reply to: How to remove free shipping over $45 message (attached picture with location)
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Namekusei,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

    #422327 Copied In reply to: where to get the Included Wzone plugin ?
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear OnlyCBD,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    #422325 Copied In reply to: Problem with variation without stock.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Mauro,

    Please review the private content.

    Best regards,
    8Theme Team

    Please contact administrator
    for this information.
    #422307 Copied In reply to: Sidebar filter issue with WP All Import plugin
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Rahim,

    We hope this message finds you well.

    We kindly apologize for the delay and would appreciate it if you could check whether the following IP address – 148.251.192.47 – is blocked on your end.

    Thank you for your attention to this matter.

    Best regards,
    8Theme Team

    #422306 Copied In reply to: We are unable to connect to the XStore API with the XStore theme. Please check your SSL certificate
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear OnlyCBD,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    #422305 Copied In reply to: PROBLEM WITH OUT-OF-STOCK VARIATIONS.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Abdul Moiz,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    #422300 Copied In reply to: How to change the layout for wishlist email?
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Priyanshu,

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

    #422298 Copied In reply to: Auto Scroll Issue In Single Product Page
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Hassan,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    #422296 Copied In reply to: Elementor Header Template Import NOT working
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Ombi,

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

    #422276 Copied In reply to: Change the css style for the product review form
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear tareqabodohon,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    #422274 Copied In reply to: error in sidebar widget – please help me
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Abhinandan,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

    #422250 Copied In reply to: can’t edit shop page and two major plugins having conflict.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Thank you for providing access to your website.

    1) We have noticed that you are currently using two different wishlists: one from the theme and another from the YITH WooCommerce Wishlist plugin. We kindly ask you to decide which one you would prefer to use moving forward.

    2) It is necessary to update your theme to the latest version to ensure optimal performance and compatibility.

    3) We recommend redesigning your header using our new Header Builder (based on Elementor). This tool is more resource-efficient and will improve your website’s performance.

    Best regards,
    8Theme Team

    #422210 Copied In reply to: database queries crashing server every 15-30 mins
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Tomas,

    Thank you for providing access. We have resolved the issue with the categories, and kindly ask you to check it on your end. Additionally, we recommend updating your theme to the latest version, as this may resolve the translation issue.

    Best regards,
    8Theme Team

    #422207 Copied In reply to: Need to fix some small isues with permalinks
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear OnlyCBD,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    #422192 Copied In reply to: PROBLEM WITH MY STORE PAGE IN THE LATEST UPDATE
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear raj,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    #422182 Copied In reply to: There is new update available of xstore theme
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    We would like to bring to your attention another interesting point: the “Timber” category on the staging site did not exhibit the same error.

    #422142 Copied In reply to: Issue with database and ubn_options on xstore theme
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, veryvivid20,

    We have noticed that the Advanced DB Cleaner plugin is installed on your site. We would like to inquire about any database manipulations you may have performed.

    Additionally, based on our observations, disabling our theme and plugin does not seem to affect the 504 error. You can verify this yourself. We conducted tests using the Hello Elementor and Twenty Twenty-Four themes, and both exhibited the same issue on the frontend. Please note that you need to be logged in to observe this (details are provided in the private content).

    It is possible that the issue may be caused by third-party plugins or database manipulations.

    Best regards,
    8Theme’s Team

    Files is visible for topic creator and
    support staff only.
    #422141 Copied In reply to: Issue with database and ubn_options on xstore theme
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, thesicilian,

    We apologize for the delay. The issue you are experiencing may be caused by certain theme options such as the Fake Sale Popup, Wishlist for Product Variations, or the Variation Gallery. Kindly check if these options are enabled. Additionally, we would appreciate it if you could provide us with access to your website (both admin panel and FTP) so that we can perform a thorough diagnosis.

    Best regards,
    8Theme Team

    #422136 Copied In reply to: database queries crashing server every 15-30 mins
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Mauro,

    We have reviewed your issue with the default theme, and the result is the same as with our details in the private content.

    Best regards,
    8Theme Team

    Please contact administrator
    for this information.
    #422122 Copied In reply to: Sidebar filter issue with WP All Import plugin
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Mauro,

    We have reviewed your issue with the default theme, and the result is the same as with our details in the private content.

    Best regards,
    8Theme Team

    Please contact administrator
    for this information.
    #422118 Copied In reply to: Issue with filter attribuites on archive page
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Anime y Motto,

    We have resolved the issue. Kindly check and confirm. Additionally, we would like to remind you to clear your cache after updating the theme.

    Best regards,
    8Theme Team

    #422113 Copied In reply to: Filter not showing on shopping page after
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear raj,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    #422099 Copied In reply to: How to change country for Fake sale popup
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear raj,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

    #422096 Copied In reply to: How to disable step by step product viewing steps
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Shiyazoe,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    #422082 Copied In reply to: Ajax infinite load for text and buttons on homepage
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Abdul Moiz,

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

    #422079 Copied In reply to: When we click on the product image there is no way to go no close icon.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear modestyestore,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

    #422071 Copied In reply to: Google login is not working from checkout page
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear modestyestore,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    #422060 Copied In reply to: Redirect to home page after login into site
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, gmversion,

    Thank you for reaching out to us. Kindly direct your inquiry to the specialized department via the following link:

    https://www.8theme.com/account/#etheme_customization_panel

    Best regards,
    8Theme Team

    #422056 Copied In reply to: How recommended system hardware requirements
  • 1 2 3 … 134 135 136 … 258 259 260
    4,021–4,050 of 7,777 posts
Viewing 30 posts - 4,021 through 4,050 (of 7,777 total)
1 2 3 … 134 135 136 … 258 259 260