Hello, Tommy,

Thank you for reaching out to us. We would like to clarify a few details to better assist you:

1) Does the issue occur on the shop page or with a specific element?
2) If the issue is on the shop page, could you please specify what was used to build it? For example, was Elementor Builder or options from the Customizer used?
3) If the issue is with a specific element, kindly indicate which element it is and which builder was used (Elementor, WPBakery Composer, or a shortcode).
4) Please provide a link to the page where the issue is occurring.

We appreciate your cooperation and look forward to resolving the issue promptly.

Best regards,
8Theme’s Team

Hello, carliczyk,

We have implemented some fixes, and kindly ask you to review them. The changes were made in the following file:

/wp-content/plugins/et-core-plugin/packages/st-woo-swatches/public/js/frontend.min.js

These updates will also be included in the next theme release.

Best regards,
8Theme Team

Hello, veryvivid20,

As we have not encountered similar issues with image loading on any of our clients’ websites or on our test servers, we kindly request the following access to your staging site in order to investigate the problem further:

1) Links to the pages with the problematic images.
2) Full access to the website’s admin panel.
3) Full FTP access to the website.
4) Full access to the database.

We appreciate your cooperation and look forward to resolving this issue promptly.

Best regards,
8Theme’s Team

Hello, Stefano Valso,

Thank you for reaching out to us. Please provide a link to your website as well as a video or screenshots of the issue related to the popup settings. Unfortunately, we do not currently offer such detailed customization options. However, you can submit a request via the following link for us to consider adding this feature in the future:
https://www.8theme.com/roadmap/

Alternatively, you may contact our customization department here:
https://www.8theme.com/account/#etheme_customization_panel

Best regards,
The 8Theme Team

Hello, JiPanditJI,

Thank you for providing the necessary access. We have resolved the issue with the admin panel, and the changes were made in the following file:

/wp-content/themes/xstore/framework/version-check.php

Regarding the mobile menu, could you please clarify what you mean by “there are no footer blocks visible”? Are you referring to the footer blocks of the website, the mobile menu displayed at the bottom, or something else?

Best regards,
8Theme’s Team

Dear GBDesignStudio,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

Dear Cr3atorf1lm,

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

Dear uttam pradhan,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

Dear Martin,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

Dear Cr3atorf1lm,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

Dear uttam pradhan,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

Dear carliczyk,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

Hello, UNIPD Store,

Thank you for providing access. The issue was caused by a modified file in your child theme:
/wp-content/themes/unipd-store/header.php.

We have temporarily renamed this file to header_.php to allow the parent theme’s file to function properly. Please review the changes at your convenience.

Additionally, we would like to remind you that we cannot be held responsible for any third-party modifications.

Best regards,
8Theme’s Team

Hello, GBDesignStudio,

Hello, and thank you for reaching out to us. Regarding the issue with editing the product, we have resolved it. The necessary changes were made in the following file:

wp-content/plugins/et-core-plugin/app/controllers/elementor/theme-builder/woocommerce/single-product/product-meta.php

Additionally, these fixes will be included in the next theme update.

Best regards,
8Theme Team

Hello, JiPanditJI,

Thank you for reaching out to us. We are still awaiting your FTP access credentials, as the ones provided in the previous correspondence are no longer valid. Without these, we will be unable to assist you further.

Best regards,
8Theme Team