Reply 311735 to: Can’t install licence to start getting updates
Olga Barlow
Support staff
December 13, 2021 at 13:25
Hello,
You used nulled version of theme as we can see from the screenshot. Press Deactivate button and then activate theme using your license.
Besides, you use the out of date version of theme. I would recommend you to provide us with WP Dashboard and FTP access to your site to help you with theme update to avoid issues after update.
