Hello,
Are you using XClean or WooPress theme? Because you created topic on the XClean support forum but mentioned WooPress theme version. Are you able to submit topic on the WooPress theme support forum https://www.8theme.com/forums/woopress-support-forum/ ?
Follow the documentation to translate WooPress theme and WooPress core plugin Base_Theme_Translation
Let me know if you still have a problem.
Regards