Hi Rose,
We have tried to update again and this is the new message http://prntscr.com/h8lj78 (I’ve removed the URL) how long will this last? its very embarrassing to be honest with you.
Also, when you say try to update the theme in FTP, could you be more specific as to how we can do this please. The recent update clearly doesn’t want to update.
Kind Regards, Su.