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LATEST XSTORE UPDATE CONSTANTLY UPDATING

This topic has 8 replies, 3 voices, and was last updated 6 years, 5 months ago ago by Rose Tyler

Su Flo

Participant

November 9, 2017 at 22:08

Hello,

Your latest Xstore update updated, then keeps on asking to be updated. Thought you should know this as it very annoying. Kind Regards, Su.

http://prntscr.com/h8f81t

#177265 Copied

7 Answers

Rose Tyler

Support staff

November 10, 2017 at 08:39

Hello,

Please check theme version in Appearance > Themes > XStore > Theme Details, if there is old one, try to update theme via FTP http://xstore.helpscoutdocs.com/article/63-theme-update

Regards

#177278 Copied

Su Flo

Participant

November 10, 2017 at 09:54

Hi Rose,

Many thanks for the reply.

Could you confirm, which one we should have installed please.

The normal one which is asking to be updated, or the child theme which is asking to be customised?

http://prntscr.com/h8l5up

Kind Regards, Su.

#177299 Copied

Rose Tyler

Support staff

November 10, 2017 at 10:09

Hello,

You need to update parent theme.
Don’t forget to create backup of your files and database before starting update process!

Regards

#177306 Copied

Su Flo

Participant

November 10, 2017 at 10:25

Hi Rose,

We have tried to update again and this is the new message http://prntscr.com/h8lj78 (I’ve removed the URL) how long will this last? its very embarrassing to be honest with you.

Also, when you say try to update the theme in FTP, could you be more specific as to how we can do this please. The recent update clearly doesn’t want to update.

Kind Regards, Su.

#177313 Copied

Rose Tyler

Support staff

November 10, 2017 at 10:34

Hello,

You need simply wait for finish of update process then the message should disappear.
Did you read our documentation?
Follow the steps below to update theme through FTP:
Download the zipped package from ThemeForest and extract to your desktop.
In the extracted package, you will find archive XStore_Theme_v.x.x.zip; the WordPress theme.
Extract the zip file and upload the extracted XStore folder to /wp-content/themes/ folder on your server with overwriting.
Check to see if you are using the latest version of the XStore Core plugin. Update this plugin if your version is not the most recent.

Regards

#177315 Copied

Laurent

Participant

November 11, 2017 at 18:58

Same problem here. I have 4.11 installed. After updating to 4.12, it still shows 4.11 with ‘update available’.

#177379 Copied

Rose Tyler

Support staff

November 13, 2017 at 09:38

Hello, @Laurent,

Sorry for the delay due to the weekends.
Please try to update theme now. Let us know results.

Regards

#177408 Copied
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