Hello,
1. The Callout element comes from Massive Addons plugin and independent of our theme. Unfortunately, I can’t say for sure what caused the problem, it can be a compatibility problem with another plugin. Have you been able to fix the problem by changing settings of the element?
2. Because columns are empty and do not have paddings. Try to change these options to find our best combination of settings – http://prntscr.com/qpe86c
Regards