Hi there

I have figured it out – there is a conflict with the Invoicing Plugin you include – and also our Chat Platform GETGIST.com

Here is a detailed video showing the problem with all conceivable combinations – each using email addresses to ensure all sales are like a new account.

For point 6 – I do not understand what is happening here – but actually that is not causing the issue – there does seem to be some similar issues reported online though with that which perhaps you can take a look at…

My dev commented as follows…..

I did some research and I am almost certain that the problem is in Elementor. As I mentioned earlier, the “elementor_page_id” URL parameter is appended even if the permalinks snippets and Permalink Manager is deactivated, so the problem is not in the permalinks.

There are similar bug reports from another users:
https://github.com/elementor/elementor/issues/20999
https://github.com/elementor/elementor/issues/18675
https://wordpress.org/support/topic/checkout-placing-order-the-network-connection-was-lost/

I am not exactly certain why Elementor forces it, but it definitely conflicts with your current set-up. To fix it you can remove the “elementor_page_id” from AJAX URLs using this little code snippet. This is just a hotfix and I would recommend to ask Elementor developers to address this problem.

Hot fix suggested was here but the problems we had still persisted. Still might be worth checking on that though…

https://share.getcloudapp.com/xQuR0Jro

So after further tests my dev said….

I made some additional tests and it seems that the problem is not in Elementor.

The additional popup in the checkout is displayed because Gist plugin displays some additional data that breaks JSON feed output + WooCommerce PDF Invoice triggers the fatal error during the AJAX request (when the submit button is clicked). I deactivated both plugins and managed to complete the order also in Google Chrome browser 🙂

Tried that – only happens with XStore – see here for example of it hanging – and also when clicking for order this pops up

thanks for the more detailed reply, it has helped

Hi there

thanks for the quick response, can you though please explain why this would need to be done? Surely disabling something is an option but in doing so I miss out on some feature?

Would be good if the user guide/docs covered this sort of information

Thanks again

Hi Rose

thanks for the reply and I understand the point made. So yes I will message on the Taskboard any suggestions.

That said, can you explain still if I should use the theme for uploading fonts to instead of using elementor/pro? In my case I have options I guess of 2 ways to do this – but which is best?

Thanks for this reply. Whilst it is helpful to follow – what it does not do is explain what each of the options do in detail and how they either are important to use with WP Rocket or not.

At some stage it would be good for you to release some sort of guide as to why you have these in the theme.

At the moment we are working in the dark not knowing what benefit there is if any with some of these.

I attach a video showing a BUG when following your settings,

Any update please? I reached out to Kirki but nothing and over 5 days

Lots of fonts? Not really – but we are about to remove fonts and upoad to Elementor instead so no need to call from Google.

I see the Kirki autoload data is font related – do you use that in the theme? I wonder if I can disable autoload on this as I intend to use the fonts uploaded to Elementor for use on the site – not sure if Kirki needs to be autoloaded that’s all..

Overall in XStore there are lots of rows that autoload – is there a way to make this more optimal/streamlined? Just a tohught

Hi Guys – any response to this? I have a huge Autoload Data size and many of the DB rows are from the theme – it would be really helpful if your DEVS can take a look at whether or not these rows need to be autoloaded.

Thanks

Hi Guys,

Unfortunately Im confused – tried literally everything with WP Rocket, X Store Speed settings and it just doesnt make a difference.

It would be great if someone could collate a comprehensive example of each setting in WP Rocket that matters – its confusing as your own settings lead me to think that they will conflict with duplicating settings in Rocket – that said, it would be great if you could just show how YOU guys would set it up – list of settings on theme, and then list of settings on Rocket – then aside of that any other suggestion.

Autoload data is a problem and despite latest update I get lots of your themes autoloaded date showing up for several different things in the WP Options Table. Also some of your bundled plugins like Kirki – they also have large Autoloaded data lines.

I’m sure there are lots of us that might benefit from a video or clear guide on what to do.

Thanks

Hi Olga,

okay so we don’t use your own Variation Swatches that come in the theme. Instead we use a well known plugin TM Extra Product Options which handles things much better and gives us lots of flexible options. I don’t believe this plugin is the problem.

I do not use anything else for the Woocommerce Store Checkout Process – I disabled the plugins I was using (Shop as customer).

Please see this video which shows further detail which I hope you can see something that might answer the questions/issues.

follow up with more info

Hi Eva,

thanks for the fast reply!

1. Yeah I followed that but if using images and say I set 3 men items with et-col4 as the class on each – this means there are 3 in the menu. BUT if I then do the same for the next 3 so that I have a second row – they are then indented slightly meaning it looks poor and the 6th image actually beings a 3rd row. So really this is not all that great for me. Also, each menu column seems a little too close to the next – the padding could be better to make the layout look a bit nicer if setting it up this way.

2. No problem, could you not create a class that could be added to the image path to make this happen?

3/4/5. Oh that’s a shame, this theme is one of the best I’ve had the pleasure of working with so congrats on that!! But really as the menu on E-commerce sites is a pretty major thing and trends are that they are becoming more informational aswell as navigational then this holds a few things back for me from a useability perspective. Granted, there are plugins, Ubermenu being one – but I would rather not have additional plugins risking compatibility issues 😉 All that said, I love the theme, but perhaps as it goes from strength to strength your developers could look into how this could be improved a little?

thanks for the time responding.