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Viewing 30 posts - 2,911 through 2,940 (of 13,902 total)
  • Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @SAR24,

    Thank you for reaching out to us with your concerns.

    We suggest that you go to XStore > Theme Options > Mobile panel > delete all default elements and add new ones from scratch.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Mina Guo,

    Thank you for providing the wp-admin access.

    We are pleased to inform you that your issue has been successfully resolved. Kindly clear your browser cache and revisit your website to verify the changes.

    Additionally, we recommend registering your theme using the purchase code under **XStore > Dashboard**. For detailed instructions on how to register or deregister the XStore theme for live or staging websites, please refer to our documentation here:
    [How to Register/Deregister XStore Theme]
    https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

    We hope this information is helpful. Should you have any further questions or need additional assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @MonnaChu,

    Thank you for your response.

    We are pleased to inform you that the issue you reported has been resolved. Kindly clear your browser cache and check your website to ensure everything is functioning as expected.

    For your reference, we have provided an image in the private content area.

    Additionally, we have deactivated all third-party plugins on your website. You may now reactivate them one by one to identify which plugin may have been causing the issue.

    We hope this solution addresses your concerns. Should you need further assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Jenni,

    Thank you for providing the wp-admin access.

    Please add the next custom CSS code in XStore > Theme OPtions > Theme custom CSS > Global CSS

    .etheme-elementor-off-canvas_content li.woocommerce-MyAccount-navigation-link.woocommerce-MyAccount-navigation-link--downloads, li.woocommerce-MyAccount-navigation-link.woocommerce-MyAccount-navigation-link--edit-address, li.woocommerce-MyAccount-navigation-link.woocommerce-MyAccount-navigation-link--xstore-wishlist{
         display: none !important;
    }

    We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @davoddunia,

    Thank you for your response.

    1/ Based on the error you’re seeing, it seems the issue may be related to your hosting provider’s server settings, such as file permissions or security configurations.

    We recommend contacting your hosting provider and asking them to:

    Verify and adjust the file and directory permissions for your theme files.
    Check if any security rules or firewalls are blocking theme-related files or requests.
    Ensure the server meets the theme’s PHP and configuration requirements.

    2/ The changes made to your server settings—Max Execution Time set to 300 seconds and Max Input Vars set to 3000—are generally safe. These adjustments help accommodate larger operations or complex data.

    We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

    Best regards,
    8Theme Support Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Goostaf,

    Thank you for contacting us and for using XStore.

    1/ To ensure optimal performance and security, we kindly request that you update your XStore parent theme to the latest version (9.4.5) and XStore core plugin (5.4.5). This update is crucial for maintaining compatibility between the theme and the core plugin, and to prevent any potential issues.

    For detailed instructions on how to update your theme, please refer to our comprehensive theme documentation available at: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

    https://xstore.8theme.com/update-history/

    Afterward, Please clear your browser cache and check again.

    2/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @davoddunia,

    Thank you for providing access to your cPanel.

    We are pleased to inform you that the issue has been successfully resolved. Kindly review your website after clearing your browser’s cache to ensure everything is functioning as expected.

    For your reference, please find the relevant image in the private content area.

    Should you have any further questions or require additional assistance, feel free to reach out.

    Best regards,
    8Theme Support Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @ubansal,

    Thank you for contacting us and for using XStore.

    We are pleased to inform you that your issue has been successfully resolved. Kindly clear your browser cache and revisit your site to verify the changes.

    For your reference, we have added custom CSS code under **XStore > Theme Options > Theme Custom CSS > Global CSS**.

    Please refer to the image provided in the private content area for further details.

    Should you have any further questions or require additional assistance, feel free to reach out.

    Best regards,
    8Theme Support Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @davoddunia,

    Thank you so much for purchasing our theme and contacting our support center.

    Kindly provide us with your WordPress admin and cPanel access in the private content area, so that we can review the issue and assist you accordingly.

    Thank you for your cooperation.

    Best regards,
    8Theme Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Mina Guo,

    Thank you so much for purchasing our theme and contacting our support center.

    We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Chris0483,

    Thank you for contacting us and for using XStore.

    1/ Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

    Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

    We are writing to address the issue you have been experiencing with your website’s slow loading speed.

    We recommend that you review the suggestions provided by GTMetrix in the Top Issues list.

    – Use any a Content Delivery Network (CDN), it can give an equally fast web experience to your users across the globe. We use CDN on our demos.

    For further guidance on how to improve your website’s speed, Please contact your service provider and ask them to fix it and we invite you to review our theme documentation. The following links provide detailed information on this topic:

    1/ https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
    2/ https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
    3/ https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

    For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with GTMetrix https://gtmetrix.com/ -This tool can provide you with actionable recommendations to further enhance your website’s performance.

    We trust that you will find this information useful in improving your website’s performance.

    2/ Google Pagespeed (and now GTmetrix) scores with 20-50 points mobile performance for 99% of websites built with WordPress. However, our demos work very fast on mobile devices. We suggest you test it on a few mobile devices and you will see that there are no real performance problems (it will be faster once a cache plugin is activated).

    We trust that you will find this information useful in improving your website’s performance.

    We trust that this guidance will be of assistance to you. Should you require any further support, please do not hesitate to reach out to us.

    Best regards,
    The 8Theme Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Mauro,

    Thank you for contacting us and for using XStore.

    1. XStore includes a built-in “Frequently Bought Together” feature that you can utilize. For more information on how to use this feature, please refer to our theme documentation here: [Frequently Bought Together Documentation](https://www.8theme.com/documentation/xstore/xstore-features/frequently-bought-together/).

    Please note that this feature is for recommending products to be purchased along with the main product.

    2. Should the XStore “Frequently Bought Together” feature not meet your specific requirements, you are welcome to explore third-party plugins. However, please note that the use of third-party plugins would be at your own discretion and risk.

    We hope this information proves helpful. Should you have any further questions, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Chandru,

    Thank you for providing access to the wp-admin panel.

    We are pleased to inform you that the issue has been resolved. Kindly review your website after clearing your browser cache.

    Should you require any further assistance, please do not hesitate to reach out.

    Best regards,
    8Theme Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Chandru,

    Thank you for contacting us and for using XStore.

    Could you kindly provide a screenshot of the issue you are experiencing, along with your website’s WP-admin access in the private content area? This will allow us to investigate the matter and assist you more effectively.

    Additionally, please share the URL of the specific page where you are encountering the problem, so we can better understand the situation.

    Best regards,
    8Theme Support Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Abdul Moiz,

    Thank you for contacting us and for using XStore.

    We have temporarily activated the XStore parent theme on your website and did not encounter any issues. The “Back to Top” button is functioning correctly on all pages, as shown in the attached image in the private content area for your reference.

    Upon further investigation, we have determined that the issue you are experiencing is related to custom code modifications in your child theme. We kindly recommend that you consult with your website developer to review and resolve the custom code in the child theme.

    Should you need any further assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Narka,

    Thank you for reaching out to us with your concern.

    We have thoroughly reviewed the category/grid page on your website and did not encounter any issues. It appears that the problem may be related to cache on your end. We kindly suggest clearing all cache and checking the page again.

    We hope this resolves the issue. However, if the problem persists, we would appreciate it if you could provide us with the URL of the page where you are experiencing the issue. Additionally, we kindly request that you record a video demonstrating the steps you are taking and the issue you are encountering. Please upload the video to a file-sharing service and share the link with us.

    Thank you for your cooperation. We are committed to resolving your query as quickly as possible.

    Best regards,
    8Theme Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Narka,

    Thank you for contacting us and for using XStore.

    We have thoroughly reviewed your website and can confirm that both the “Clear Cart” button and the “Remove” buttons on the cart page are functioning as expected without any issues.

    We kindly suggest clearing your browser cache and checking the functionality again.

    For your convenience, we have recorded a video demonstrating the process. Please refer to the video for further clarification. You can find the link to the video in the private content area.

    Should you have any further questions or require additional assistance, please do not hesitate to reach out.

    Best regards,
    8Theme Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Ju En,

    Thank you for contacting us and for using XStore.

    We are pleased to inform you that your issue has been successfully resolved. Kindly clear your browser cache and check your website to ensure everything is functioning as expected.

    For further reference, please see the attached image in the private content area.

    Additionally, You can edit header, footer, and single product page layout as per your requirement under XStore builders. Please follow our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

    https://www.8theme.com/documentation/xstore/xstore-builders/xstore-footer-builder-with-elementor/

    https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/

    We hope this helps. If you have any additional questions or concerns, feel free to reach out.

    Best regards,
    8Theme Support Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @rbdigital,

    Thank you for contacting us and for using XStore.

    We kindly request that you navigate to the Dashboard, proceed to the “Plugins” section, and deactivate the “XStore AMP” plugin and check again.

    https://www.8theme.com/documentation/xstore/amp-plugin/general-info-amp/

    We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Ju En,

    Thank you for contacting us and for using XStore.

    We kindly request further clarification regarding your inquiry, as it is currently a bit unclear. Could you please provide more detailed information about your specific request or the goal you wish to achieve? This will help us better understand your needs and offer the most appropriate assistance.

    Additionally, if possible, we would appreciate it if you could share a video demonstrating the issue. This will greatly aid us in understanding the situation more clearly.

    Thank you for your cooperation, and we look forward to assisting you further.

    Best regards,
    The 8Theme Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @zoljargal,

    Thank you for your response,

    We are unable to install the latest version of the XStore core plugin on your site, Please install and activate the latest version of the XStore core plugin (5.4.5) here: https://www.8theme.com/downloads/

    Afterward, We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @raj,

    Thank you for using our theme and contacting our support center.

    You can add custom fonts and applied them under the Typography settings. However, it appears that the changes have only been implemented in a few areas of your website.
    please read our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-features/how-to-setup-custom-fonts-with-xstore/

    Should you wish to apply these fonts more extensively across your site, we recommend using the global font settings available in the page builder. Please select the custom font from there and ensure it is updated accordingly.

    For detailed guidance on how to proceed, you may refer to the Elementor page builder documentation available at this link: [Elementor Global Fonts and Colors Documentation](https://elementor.com/help/how-do-i-use-global-fonts-and-colors/).

    We trust this information will be of assistance to you. Should you require further support, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Ju En,

    You’re welcome, and thank you for your detailed update! We are glad to hear that you’ve successfully identified the issue with the Softaculous Pro plugin. It’s great that the links are now functioning as expected.

    Thanks again for your patience, and don’t hesitate to contact us if you need further help!

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @zoljargal,

    Thank you for your prompt response.

    In order to assist you further, could you kindly provide a screenshot of the issue you are experiencing? Additionally, please share your website’s WP-admin access in the private content area so that we can investigate and offer the necessary support.

    We appreciate your cooperation and look forward to resolving this matter for you.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @zoljargal,

    Thank you for contacting us and for using XStore.

    1/ 500 (Internal Server Error). You need to contact your hosting provider support regarding this issue as it’s related to server configuration.

    It is independent of our theme. Please contact your service provider and ask them to fix it.

    2/ Please Check System Requirements:

    Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here: https://ibb.co/tZwzJSv

    We kindly request that you, Please use PHP version 8.0, 8.1 or 8.2

    For this please contact your service provider and ask them to fix it.

    After that, Please clear your browser cache and recheck again.

    We hope this helps. Should you have any further inquiries or require additional assistance, please do not hesitate to contact us.

    Best Regards,
    The 8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Abdullah,

    Thank you so much for purchasing our theme and contacting our support center.

    We are pleased to inform you that your issue has been resolved. Kindly clear your browser cache and check your website again.

    For your reference, please see the image provided in the private content area.

    Additionally, you can edit the header by navigating to **XStore Builders > Header Builder** via Elementor, and make any necessary updates according to your requirements.

    https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

    We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @MonnaChu,

    Thank you so much for purchasing our theme and contacting our support center.

    1/ 500 (Internal Server Error). You need to contact your hosting provider support regarding this issue as it’s related to server configuration.

    It is independent of our theme. Please contact your service provider and ask them to fix it.

    2/ Please Check System Requirements:

    Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here: https://ibb.co/tZwzJSv

    We kindly request that you, Please use PHP version 8.0, 8.1 or 8.2

    For this please contact your service provider and ask them to fix it.

    After that, Please clear your browser cache and recheck again.

    We hope this helps. Should you have any further inquiries or require additional assistance, please do not hesitate to contact us.

    Best Regards,
    The 8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Mauro,

    We are pleased to inform you that your issue has been successfully resolved. Kindly clear your browser cache and review the changes on your website.

    Specifically, we have updated the text “SALE” to “PROMO” on the single product page. This modification was made under **Loco > Themes > XStore**. For your reference, we have provided an image in the private content area.

    If you wish to further customize the text, you can do so by using the **Loco Translate** plugin. Simply edit the language files for both the **XStore** theme and the **XStore Core** plugin according to your preferences, and save the settings.

    We hope this resolves your concern. Should you have any further questions or need additional assistance, please feel free to reach out.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @blorax,

    Thank you for reaching out and sharing your concern with us.

    1/ Please make sure that you cleared cache (browser cache and server cache), the patch works fine on my test site.

    2/ We have thoroughly tested the “Sales Booster > Account Login/Register Tabs” feature without the Elementor page builder plugin activated. Based on our tests, the feature is functioning correctly on our test site. Please refer to the images provided in the private content area for reference.

    However, we did observe that while the login tab works as expected, the registration functionality on the “My Account” page does not operate without the Elementor plugin being active.

    To clarify, the Sales Booster features are generally operational without the Elementor plugin on our test site. However, if you encounter any issues, we kindly request that you provide a video demonstrating the problem so that we can investigate further and assist you accordingly.

    Please note that Elementor or WPBakery page builder plugins are essential for our theme, as the demos are built using these page builders. Additionally, the required plugins for our theme include a page builder (either Elementor or WPBakery), WooCommerce, and the XStore Core plugin.

    For further guidance, we encourage you to review our theme documentation here: https://www.8theme.com/documentation/xstore/plugins/included-plugins/

    https://www.8theme.com/documentation/xstore/xstore-features/account-login-register-tabs/

    We hope this information is helpful. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Mauro,

    Thank you for your response.

    We are pleased to inform you that your issue has been resolved. Kindly clear your browser cache and revisit your site to verify the changes. For your reference, we have provided an image in the private content area.

    Should you have any further questions or concerns, please do not hesitate to reach out.

    Best regards,
    8Theme Team

    Please contact administrator
    for this information.
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    2,911–2,940 of 13,902 posts
Viewing 30 posts - 2,911 through 2,940 (of 13,902 total)