Tony Rodriguez

Hello, @shounak_65753,

Could you kindly provide screenshots with clear markings indicating where you have added the widget in the header, but it is not appearing on the front end? This will help us better understand the issue.

Additionally, we would appreciate it if you could describe your request in detail, specifying exactly what you are trying to achieve or your desired outcome. This information will enable us to thoroughly review the matter and assist you more effectively.

We look forward to your response.

Best regards,
The 8Theme Team

Hello, @Ju En,

You are welcome!

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

Hello, @Arka Sarkar,

Thank you for your response.

1/ We suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your Child Theme additional code customization.

2/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @shounak_65753,

Thank you for contacting us and for using XStore.

The plumbing demo header has been created using the Header Builder via the Customizer.

If you would like to add the plumbing theme header to your website, please follow these steps:
1. Enable the Header Builder by navigating to **Customizer > Header Template**.
2. Add the plumbing theme header template.
3. Publish the changes.

Please note that only one Header Builder can be used at a time.

For your reference, we have included images in the private content area to assist you with the process.

Should you have any questions or require further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @khurram virk,

Thank you for contacting us and for using XStore.

We are pleased to inform you that the issue you reported has been resolved. Kindly check your website after clearing your browser cache to ensure everything is functioning as expected.

It appears the problem was related to a caching issue. As a temporary measure, we have deactivated the WP Rocket cache plugin on your site.

We hope this resolves the matter to your satisfaction. Should you require any further assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @Ju En,

Thank you for contacting us and for using XStore.

We are pleased to inform you that your issue has been resolved. Kindly check your website after clearing your browser cache to ensure the changes are reflected.

To address the issue, we have edited the product, added a Regular Price, and published it. For your reference, we have included images in the private content area.

Additionally, we recommend reviewing the following WooCommerce documentation for further guidance on managing products:
– [How to Add Products in WooCommerce](https://woocommerce.com/document/managing-products/)
– [Variable Product Guide](https://woocommerce.com/document/variable-product/)

We hope this information is helpful. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @shounak_65753,

Thank you for contacting us and for using XStore.

Yes, it is possible to add another demo site header to your website. To do so, please follow these steps:

1. Navigate to **XStore Builders > Header Builder via Elementor**.
2. Select **Add New Header**.
3. Insert the desired header.
4. Edit the section/container.
5. Go to the **Advanced** tab.
6. Enable the **Header Overlap** option.
7. Save and update your changes.

For further guidance, we recommend referring to our theme documentation, which provides detailed instructions: https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

Additionally, please review the images provided in the private content area for visual reference.

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @Arka Sarkar,

Thank you so much for purchasing our theme and contacting our support center.

1/ Please Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here:
https://ibb.co/tZwzJSv

We kindly request that you, Please use PHP version 8.0, 8.1 or 8.2

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and recheck again.

2/ Please disable all (3rd) third-party plugins including (cache plugin), except required plugins on your site, and then import the demo on your site again.

Please follow our theme documentation here: https://www.8theme.com/documentation/xstore/theme-installation/demo-content/

3/ Should you wish to perform the import process independently, please ensure to remove the previously imported demo content https://prnt.sc/OhdZLlrEFq5g before importing the desired version.
Do not import a few versions altogether, it will create a mess.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

Hello, @ali ahmad,

Thank you so much for purchasing our theme and contacting our support center.

1/ Please Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here:
https://ibb.co/tZwzJSv

We kindly request that you, Please use PHP version 8.0, 8.1 or 8.2

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and recheck again.

2/ Please disable all (3rd) third-party plugins including (cache plugin), except required plugins on your site, and then import the demo on your site again.

Please follow our theme documentation here: https://www.8theme.com/documentation/xstore/theme-installation/demo-content/

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

Hello, @khurram virk,

Thank you for providing the wp-admin access.

We are pleased to inform you that your issue has been resolved. Kindly check your website after clearing your browser cache to ensure the changes take effect.

To address the matter, we have disabled the catalog mode in **XStore > Theme Options > WooCommerce > Shop**. For your reference, we have provided an image in the private content area.

We hope this resolves your concern. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @khurram virk,

We are currently unable to access the backend of your website. Kindly provide valid wp-admin access in the private content area so that we can review the issue and assist you accordingly.

Thank you for your cooperation.

Best regards,
8Theme Team

Hello, @Gracu_,

Thank you for contacting us and for using XStore.

We are pleased to inform you that the issue you reported has been successfully resolved. Kindly clear your browser cache and review your website to ensure everything is functioning as expected.

We have updated your website to the latest versions of the XStore theme and the XStore Core plugin, which has addressed the issue.

For your reference, please find the relevant image in the private content area.

If you have any further questions or need additional assistance, please do not hesitate to reach out.

Best regards,
8Theme Team

Hello, @Woolwolf,

Thank you for your response.

We are pleased to inform you that the issue has been resolved. Kindly clear your browser cache and review the changes on your site.

Our team has made adjustments to the archive page layout using the XStore builder and commented out the custom CSS code that was causing the issue.

For your reference, we have provided an image in the private content area.

We hope this resolves the matter to your satisfaction. Should you have any further questions or concerns, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Mina Guo,

We would like to inform you that we have updated Elementor and other relevant plugins to their latest versions, which has successfully resolved the issue you were experiencing.

To ensure optimal performance and compatibility, we kindly recommend that you always use the latest versions of the XStore theme and core plugin on your website.

We hope this resolves your concerns. Should you need any further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @DashDoor,

Thank you for contacting us and for using XStore.

1/ To ensure optimal performance and security, we kindly request that you update your XStore parent theme to the latest version (9.4.5) and XStore core plugin (5.4.5). This update is crucial for maintaining compatibility between the theme and the core plugin, and to prevent any potential issues.

We kindly request that you, Please use PHP version 8.0, 8.1 or 8.2

For detailed instructions on how to update your theme, please refer to our comprehensive theme documentation available at: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

https://xstore.8theme.com/update-history/

Afterward, Please clear your browser cache and check again.

2/ Please read and follow the steps written in our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-features/request-a-quote/

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team