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Viewing 30 posts - 2,851 through 2,880 (of 13,145 total)

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Tony Rodriguez

Support staff

September 23, 2024 at 08:23

Hello, @Vihaan,

Thank you for reaching out to us.

We are pleased to guide you through the process of adjusting the product title display settings in your XStore theme. Please follow the instructions below:

1. Navigate to XStore > Theme Options.
2. Proceed to WooCommerce > Shop > Product Design.
3. Select ‘Title Limitation Type’.
4. Adjust the ‘Lines Number’.
5. Click ‘Publish’ to save and apply the changes.

For your convenience, a screenshot has been provided here for reference: [https://paste.pics/RWXXR](https://paste.pics/RWXXR).

Should you need any further assistance or have additional questions, please feel free to contact us.

Best regards,
The 8Theme Team

#415495 Copied In reply to: Product Name not showing full on Shop Pages

Tony Rodriguez

Support staff

September 23, 2024 at 08:21

Hello, @Goostaf,

We hope this message finds you well. To adjust the product title display settings in your XStore theme, please follow the steps outlined below:

1. Navigate to XStore > Theme Options.
2. Go to WooCommerce > Shop > Product Design.
3. Select ‘Title Limitation Type’.
4. Set the ‘Lines Number’ to 2.
5. Click ‘Publish’ to apply the changes.

For your reference, please see the screenshot provided here: [https://paste.pics/RWXXR](https://paste.pics/RWXXR).

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

#415493 Copied In reply to: How to fix such errors in the layout when the word is long

Tony Rodriguez

Support staff

September 23, 2024 at 07:48

Hello, @Sam,

Thank you for reaching out to us.

We apologize for any inconvenience caused, but we are currently unable to fully understand the issue from the screenshot you provided. Could you please clarify if you would like the menu items on the left side of your screenshot to mirror those on the right side?

To assist you more effectively, could you kindly provide a detailed explanation of the issue? Additionally, we request that you share the valid WP Admin Login details for your site. Please ensure that you submit these credentials via the private content area of this topic for security purposes.

We look forward to your response and are eager to resolve your concerns promptly.

Best regards,
The 8Theme Team

#415481 Copied In reply to: Error in Account page

Tony Rodriguez

Support staff

September 23, 2024 at 07:41

Hello, @Sam,

Thank you for reaching out to us.

We attempted to log in to your website but encountered issues with the credentials provided. To assist you effectively, could you please provide the correct WordPress Admin credentials? Additionally, we require the login details of the dummy user who purchased the products on your site. Kindly submit this information in the private content area of this topic.

We look forward to resolving this matter promptly for you.

Best regards,
8Theme’s Team

Please contact administrator
for this information.

#415480 Copied In reply to: The rest of the options such as cancel, refund, or Edit the order do not appear.

Tony Rodriguez

Support staff

September 23, 2024 at 07:23

Hello, @Ankit Khandelwal,

Thank you for reaching out to us.

We understand that you are interested in obtaining the HTML files of our theme and wish to use the WordPress theme as an HTML site. Unfortunately, this is not feasible as our theme is specifically designed for use with the WordPress CMS.

To utilize our theme, you would need to install it on WordPress and import the demo content. Subsequently, you can customize the content using the page builder of your choice, which you will select during the demo import process on your site. This eliminates the need for direct HTML editing.

For detailed guidance on theme installation and demo content import, please refer to our theme documentation at the following links:
– [Theme Installation Guide](https://www.8theme.com/documentation/docs/theme-installation/)
– [Demo Content Import](https://www.8theme.com/documentation/xstore/theme-installation/demo-content/)

We hope this information is helpful to you. If there has been any misunderstanding regarding your request, we kindly ask you to provide further details, possibly accompanied by screenshots, to better understand your needs.

Best regards,
The 8Theme Team

#415474 Copied In reply to: How use HTML version in website of your premade layout
Tony Rodriguez

Support staff

September 23, 2024 at 07:10
Hello, @Carneiro,

Thank you for reaching out to us.

To remove the color legend for the variations specifically on the mobile version, please follow these steps:

1. Navigate to Xstore >> Theme Options >> Theme Custom CSS >> Mobile CSS.
2. Copy and paste the following CSS code:

.type-color:after { opacity: 0 !important; visibility: hidden !important; }

This code will ensure that the tooltip from the color variation is removed on the mobile version only.

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team
#415464 Copied In reply to: Hide color legend in product filters and single product page
Tony Rodriguez

Support staff

September 23, 2024 at 06:56

Hello, @belen,

Thank you for reaching out to us.

We have conducted a performance analysis of your website using GTMetrix and observed that the results are not meeting optimal standards. You can view the detailed report here: [GTMetrix Report](https://gtmetrix.com/reports/www.tiendafluvia.com/n0DUPy6l/).

GTMetrix has also provided a list of recommendations which can significantly contribute to enhancing your site’s speed. Please review these suggestions here: [GTMetrix Suggestions](https://ibb.co/3m7NBXv).

It is important to note that website speed can be influenced by various external factors beyond our direct control. However, we can offer guidance and resources that may help you in optimizing your website’s performance. For detailed instructions and further assistance, please refer to our documentation and helpful articles:

1. [Main Theme Options](https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/)
2. [Improving WP Rocket Settings with XStore](https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/)
3. [How to Speed Up My Website](https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/)

For a thorough analysis and actionable solutions, we recommend conducting regular speed tests using GTMetrix [GTMetrix Website](https://gtmetrix.com/). This tool will provide you with specific insights and recommendations to enhance your website’s performance.

We trust this information will be beneficial for you as you work towards improving your website’s performance.

Best regards,
The 8Theme Team

#415462 Copied In reply to: Pagina web demora mucho en cargar en celular y pc
Tony Rodriguez

Support staff

September 23, 2024 at 06:23
Hello, @Vijith,

We are pleased to inform you that the issue you reported on your website has been successfully resolved. The solution involved the implementation of custom CSS, which you can review and modify according to your needs. The specific CSS has been placed under the following navigation path on your site: Xstore >> Theme Options >> Theme Custom CSS >> Global CSS.

For your reference, please find the custom CSS used to address the issue below:

.header-bottom .secondary-menu-wrapper ul#menu-all-departments { height: 400px !important; overflow-x: auto !important; overflow-y: scroll !important; }

Additionally, we have provided screenshots to guide you through the changes made. You can view these screenshots at the following links:
(https://ibb.co/jVBqhvq)
(https://ibb.co/Gdh5w7h)

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team
#415459 Copied In reply to: Sub Menu on Department Menu to Appear on Hover with Scrollbar
Tony Rodriguez

Support staff

September 23, 2024 at 06:09

Hello, @Amita,

Thank you for reaching out to us.

To remove the Compare Option from the Mobile Menu, please follow these steps:
1. Navigate to Xstore Builders >> Header >> Via Elementor.
2. Edit the header and select the mobile panel in Elementor.
3. Edit the Mobile Menu element. You will find the menu set under Appearance >> Menu.
4. To change or remove the item, navigate to Appearance >> Menu and make the necessary adjustments there.

For your reference, please see the attached screenshot: [https://ibb.co/z7kfkzd](https://ibb.co/z7kfkzd)

Additionally, please review the settings under Xstore >> Theme Options >> Menu >> Mobile Menu.

Should the issue persist, kindly provide your site’s WP Admin URL and credentials in the private content area of this topic. This will allow us to directly assess and resolve the issue on your site.

Best regards,
8Theme’s Team

#415456 Copied In reply to: Remove compare from mobile menu dropdown

Tony Rodriguez

Support staff

September 23, 2024 at 05:51

Helllo, @Goostaf,

Thank you for reaching out to us.

We have thoroughly reviewed your website using a personal mobile device and are pleased to inform you that it is functioning optimally. For your reference, please find a screenshot of the review here: https://ibb.co/LR3Wj2W

We kindly suggest that you clear your device’s cache and revisit the site on an actual device. We are optimistic that you will not encounter any further issues.

Should you require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

#415455 Copied In reply to: How to fix such errors in the layout when the word is long

Tony Rodriguez

Support staff

September 23, 2024 at 05:41

Hello, @belen,

We are pleased to inform you that the issue affecting your website has been successfully resolved. We kindly ask you to revisit your site after clearing your browser’s cache to see the changes.

For your reference, please view the screenshot linked below:
https://ibb.co/LQN2TzP

Should you have any further inquiries or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

#415454 Copied In reply to: Galeria de variaciones no es visible en el producto

Tony Rodriguez

Support staff

September 21, 2024 at 13:49

Hello, @Toto Toys,

Thank you so much for purchasing our theme and contacting our support center.

To assist you more effectively, could you kindly provide a screenshot with the specific section you wish to remove clearly marked? Additionally, please provide your site’s wp-admin access credentials in the private content area. This will enable us to review your settings thoroughly and offer the necessary support.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#415354 Copied In reply to: How can I edit the header in the imported theme?

Tony Rodriguez

Support staff

September 21, 2024 at 13:45

Hello, @Gokhan,

Thank you so much for purchasing our theme and contacting our support center.

1/ Please Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here: https://imgur.com/Cyzquf8
We kindly request that you, Please use PHP version 8.1 or 8.2

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and recheck again.

2/ Please disable all (3rd) third-party plugins including (cache plugin), except required plugins on your site and then install and activate XStore core plugin on your site again.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

#415353 Copied In reply to: FATTAL ERROR Fatal error: Uncaught Error: Call to undefined method

Tony Rodriguez

Support staff

September 21, 2024 at 13:40

Hello, @slw250@hotmail.com,

Thank you for contacting us and for using XStore.

1/ Could you kindly provide a screenshot of the attribute description as displayed on the shop or archive pages? We would like to review how these attributes are currently presented to better assist you with your request.

Thank you for your cooperation.

OR

2/ You can add a banner at the top of each category page and sub-category. Please go to Products > Categories > edit category > add content into Description area.

it can be a static block shortcode.

We have recorded a video for you, please watch it and follow the steps shown in the video under the private content area.

Additionally, If you wish to display the Image/text from the description of the category, You need to integrated an archive description widget into the product archive page layout.

We sincerely hope that this assistance proves beneficial to you.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#415352 Copied In reply to: how to show attribute description on shop, archive pages

Tony Rodriguez

Support staff

September 21, 2024 at 11:16

Hello, @hamza,

To assist you with editing the header template, we kindly ask that you refer to the detailed steps provided in our theme documentation. You can access the guide by following this link: (https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/).

We trust this resource will be helpful to you. Should you have any further inquiries, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

#415344 Copied In reply to: I make customizations on the home page or the header but not publeshed

Tony Rodriguez

Support staff

September 21, 2024 at 11:11

Hello, @EV2024,

Thank you for contacting us and for using XStore.

We appreciate your cooperation in providing the wp-admin access details. However, it appears that the credentials supplied do not have administrative privileges, which are necessary for us to proceed.

To facilitate the import of the Pet Store Demo (https://xstore.8theme.com/elementor/demos/animals01/) onto your site, could you please provide us with the administrative login details along with the cPanel access? Kindly submit these details in the private content area for security purposes.

Thank you for your attention to this matter. We look forward to receiving the required information and assisting you further.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#415343 Copied In reply to: Please can you install xstore pet theme via ftp for us? We cannot change the execution time

Tony Rodriguez

Support staff

September 21, 2024 at 08:33

https://www.8theme.com/topic/prebuilt-header-adding-occuring-issue-not-showing/#post-415327

#415328 Copied In reply to: unable to add prebuild header in wesite

Tony Rodriguez

Support staff

September 21, 2024 at 08:30

Hello, @ravi rajput,

Thank you for providing us with the wp-admin access.

We are pleased to inform you that the issue you reported has been successfully resolved. Please revisit your site after clearing your browser’s cache to see the changes.

For your reference, we have uploaded relevant images in the private content area of your account.

Additionally, you can customize the header according to your preferences using the XStore Header Builder via Elementor. For detailed instructions on how to update your header, please visit our guide at: https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/.

We hope you find this information helpful. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

#415327 Copied In reply to: unable to create prebuilt header in elementor

Tony Rodriguez

Support staff

September 21, 2024 at 07:01

Hello, @hamza,

Thank you for contacting us and for using XStore.

We are pleased to inform you that the issue you reported has been successfully resolved. To ensure that the changes are reflected on your end, we kindly ask you to clear your browser’s cache before revisiting your site.

Additionally, please be advised that we have disabled the static block cache and removed the query string option. These changes have been implemented and published successfully.

For your reference, we have uploaded relevant images in the private content area of our support platform.

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

#415320 Copied In reply to: I make customizations on the home page or the header but not publeshed

Tony Rodriguez

Support staff

September 21, 2024 at 06:52

Hello, @Drishti,

Thank you for contacting us and for using XStore.

Should you prefer to have the first product tab (Description) open by default, kindly follow these steps:
1. Navigate to XStore Builders.
2. Select ‘Single Product Builder’ via Elementor.
3. Choose ‘Edit Template’.
4. Proceed to ‘Edit Single Products Tabs’.
5. Set the type to ‘Accordion’.
6. Enable ‘First Tab Opened’ by turning it ON.
7. Remember to update the changes.

For your reference, an illustrative image has been provided in the private content area.

We trust this guidance will be of assistance to you. Should you require further support, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

#415318 Copied In reply to: Formatting of Products tabs on the Single Product Page

Tony Rodriguez

Support staff

September 21, 2024 at 06:00

Hello, @Verno,

Thank you so much for purchasing our theme and contacting our support center.

1/ Please Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here: https://imgur.com/Cyzquf8
We kindly request that you, Please use PHP version 8.1 or 8.2

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and recheck again.

2/ Please disable all (3rd) third-party plugins including (cache plugin), except required plugins on your site and then install and activate XStore core plugin on your site again.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

#415316 Copied In reply to: Have a problem with my Xtore Core plugin

Tony Rodriguez

Support staff

September 21, 2024 at 05:58

Hello, @Ankit Khandelwal,

To assist you with the process of importing the front page, we have prepared a detailed instructional video. We kindly ask you to view this video and follow the steps outlined therein to facilitate a smooth setup.

You can find the video link in the private content area designated for your access.

We trust this resource will be helpful to you. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

#415315 Copied In reply to: I want to change only front page in existing website

Tony Rodriguez

Support staff

September 21, 2024 at 05:43

Hello, @belen,

Could you please provide us with the URL of the product page in question? This will enable us to review the details and assist you accordingly.

Thank you for your cooperation.

Best regards,
The 8Theme Team

#415314 Copied In reply to: Galeria de variaciones no es visible en el producto

Tony Rodriguez

Support staff

September 20, 2024 at 07:17

Hello, @chienyi,

Thank you for contacting us and for using XStore.

1/ If you can see the changes in the Customizer but not on the page front, it is likely a cache issue. If it is functioning correctly in the Customizer, it should also be functioning on the front end.

We recommend that you temporarily disable any caching (CDN) and cache plugins, flush the server cache completely, and clear the browser cache before checking again.

We trust that this will resolve the issue you are experiencing.

2/ Should you prefer not to display the custom tab title, kindly proceed as follows: navigate to ‘Edit Product’, select ‘Edit Custom Tab’, delete the title, and then ensure to publish the changes.

We trust this guidance will be of assistance to you.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#415161 Copied In reply to: The store button setting is inconsistent with the front-end display & Tab settings issue

Tony Rodriguez

Support staff

September 20, 2024 at 06:47

Hello, @ccnam,

Thank you for contacting us and for using XStore.

We are pleased to inform you that the issue you reported has been successfully resolved. To ensure that the changes are reflected on your end, please clear your browser’s cache and then revisit your site.

As part of the resolution process, we have disabled the Zoom feature. You can verify this adjustment by navigating to XStore > Theme Options > WooCommerce > Single Product Page > Layout in your site’s admin panel.

For your reference, we have included a screenshot in the private content area of your account.

We hope this resolves your concern. Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

#415153 Copied In reply to: Single product image are not displayed correctly in view_mode but work as preview_mode

Tony Rodriguez

Support staff

September 20, 2024 at 05:47

Hello, @Ankit Khandelwal,

Thank you for contacting us and for using XStore.

Our studio feature allows you to import sections from different demos created using Elementor – https://www.8theme.com/documentation/xstore/xstore-features/xstudio-feature-of-xstore-wordpress-theme/ -It can be useful in your case.

Best Regards,
8Theme’s Team

#415151 Copied In reply to: I want to change only front page in existing website

Tony Rodriguez

Support staff

September 20, 2024 at 05:42

Hello, @Hanort,

Thank you for contacting us and for using XStore.

We are pleased to inform you that the issue you reported has been successfully resolved. To view the changes, please clear your browser’s cache and revisit your site.

We have implemented the following enhancements:
– The color under the breadcrumbs has been adjusted.
– Custom CSS code has been added to the cart/checkout page.

For your reference, images illustrating these updates have been uploaded to the private content area of your account.

Should you wish to make further color adjustments, you can modify the CSS code according to your preferences.

We hope these changes meet your expectations. Should you have any further queries or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

#415150 Copied In reply to: I want to change the background color of the breadcrumb on woocomerce pages and remove the search

Tony Rodriguez

Support staff

September 20, 2024 at 05:17

Hello, @Cataclyps,

Thank you for your response.

To assist you more effectively with the issue you are encountering, could you please inform us of the devices and browsers you are using?

Additionally, to gain a clearer understanding of the problem, we would appreciate it if you could capture a video that demonstrates the actions you are taking and the issue as it occurs. Kindly upload the video to a file-sharing service and share the link with us.

We value your cooperation and are committed to resolving your query promptly.

Best regards,
The 8Theme Team

#415149 Copied In reply to: How can I create custom product archives that’re different for each category?

Tony Rodriguez

Support staff

September 20, 2024 at 05:14

Hello, @anli75,

You are welcome.

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

#415147 Copied In reply to: Menu with colored background and non-flattering image

Tony Rodriguez

Support staff

September 19, 2024 at 13:31

Hello, @anli75,

Thank you for contacting us and for using XStore.

We are pleased to inform you that the issue you reported has been successfully resolved. To ensure that the changes are reflected on your end, please clear your browser’s cache and revisit your site.

For your reference, the solution involved disabling the “Header overlap” option located under XStore Builders > Header Builder via Elementor, which has been updated accordingly.

For a visual reference, you may view the relevant image in the private content area.

Thank you for your attention to this matter.

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

#415061 Copied In reply to: Menu with colored background and non-flattering image
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Viewing 2,880 results - 2,851 through 2,880 (of 13,145 total)

Viewing 30 posts - 2,851 through 2,880 (of 13,145 total)

← 1 2 3 … 95 96 97 … 437 438 439 →

Forum Replies Created

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