Tony Rodriguez

Hello, @choc,

Thank you for contacting us and for using XStore.

Please add the next Custom CSS code in XStore > Theme Options > Theme Custom CSS > Global CSS.

.woocommerce .elementor-1330 .elementor-element.elementor-element-66f5cae .shop_attributes {
    max-width: 100%;
    width: 29% !important;
    margin-left: 0px !important;
}
table th:first-child {
    padding-left: 0;
    padding-right: 0px !important;
}
table td:last-child{
    padding-right: 0;
    padding-left: 0px !important;
}

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

Hello, @khurram virk,

Thank you for contacting us and for using XStore.

1/ You need to add images here – https://prnt.sc/YZj34ctVzZJS or unselect variations here https://prnt.sc/Qf3fg1LH4f6T or disable the variation gallery via Theme Options https://prnt.sc/OPnhQpLo6TfC

2/ Please be advised that when the ‘Variation Gallery’ is activated on a product page, the display will be limited to the Variation Image Gallery exclusively. This means that the product video and the standard product gallery will not be displayed concurrently with the Variation Image Gallery.

This is a default functionality. Changes require additional code customization.

We trust this information will be helpful to you. Should you need any further assistance or have any questions, please feel free to contact us at any time.

Best regards,
The 8Theme Team

Hello, @Md Abdulla Al Mamun,

We kindly request you to edit the homepage using Elementor. Please follow these steps:

1. Open the homepage in Elementor.
2. Locate and edit the Product Carousel widget.
3. Select the desired data type according to your requirements.
4. Save and update the changes.

For your convenience, we have provided a reference image in the private content area.

We hope this guidance is helpful. Should you have any further questions or need additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @prosenberg,

We are pleased to inform you that your issue has been resolved. Kindly revisit your website after clearing your browser cache to ensure the changes take effect.

To address the issue, we have disabled the “Header Overlap” option under **XStore > Theme Options > Header Builder > Header Overlap & Transparent**.

For your reference, we have provided an image in the private content area.

We hope this resolves your concern. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @aroy club,

Thank you for your response.

To resolve this issue, we kindly ask you to delete the existing menu and create a new one. Please navigate to Appearance > Menus, select “Create Menu,” and ensure to save your changes. Afterward, please verify if the issue has been resolved.

For your reference, we have included a screenshot in the private content area that guides you through these steps.

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @MBG,

We would like to extend our sincerest apologies for any inconvenience caused. Unfortunately, the Games demo you wish to import is not available with the Elementor page builder. This particular demo is exclusively compatible with the WPBakery page builder.

To assist you further, you can review which demos are available for Elementor and WPBakery by navigating to the **XStore Dashboard > Import Demo** section.

https://preview.themeforest.net/item/xstore-responsive-woocommerce-theme/full_screen_preview/15780546?_ga=2.52560109.490598417.1732508437-98188080.1716440250

We hope this information proves helpful. Should you have any additional questions or require further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @DashDoor,

Thank you for providing the wp-admin access.

We are pleased to inform you that your issue has been successfully resolved. Kindly check your website after clearing your browser cache to ensure the changes are reflected.

Additionally, you can now add content to the “Request A Quote” popup by entering a static block shortcode or custom HTML, as per your requirements. Once done, please remember to save the changes.

For your convenience, we have provided reference images in the private content area.

2/ Please read and follow the steps written in our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-features/request-a-quote/

We hope this information is helpful. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @MBG,

We are currently unable to access the XStore dashboard on your website. To assist you further and help with the import of the game theme demo, we kindly request that you provide us with your website’s WP-Admin access, ensuring it is set to the administrator role.

Once we have the necessary access, we will promptly investigate the issue and provide the required support.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Thank you for your understanding and cooperation.

Best regards,
The 8Theme Team

Hello, @MBG,

1. We recommend performing the demo import on a fresh WordPress installation. To achieve this, you can use the **WordPress Database Reset** plugin, available at [this link](https://wordpress.org/plugins/wordpress-database-reset/). This plugin will allow you to remove all existing content and start with a clean installation.

Once you have reset your website, kindly inform us, and we will proceed with importing the demo for you.

Best Regards,
8Theme’s Team

Hello, @prosenberg,

Thank you for providing us with the wp-admin login credentials.

After thoroughly reviewing your website, we did not identify any issues on our end. It appears that the problem may be related to a caching issue on your side. We kindly recommend clearing your browser cache and checking the site again.

For your reference, please find an image attached in the private content area.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @MBG,

Thank you for your response.

Yes, you can use Elementor instead of WP Bakery, Please navigate to WordPress dashboard > Plugins > delete the wp-bakery plugin.

Afterward, Should you wish to perform the import process independently, please ensure to remove the previously imported demo content https://prnt.sc/OhdZLlrEFq5g before importing the desired version with the Elementor plugin.
Do not import a few versions altogether, it will create a mess.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

Hello, @Md Abdulla Al Mamun,

Thank you for your response.

We have thoroughly reviewed your website and did not identify any issues on our end. It appears that the problem may be related to cached data on your side. We kindly recommend clearing all caches, including your browser cache and any cache plugins you may be using, and then checking your website again.

Alternatively, you may try accessing your website using a fresh browser or an incognito/private browsing window to see if the issue persists.

For your reference, we have provided an image in the private content area.

Should you require further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @prosenberg,

Thank you for contacting us and for using XStore.

We kindly request you to provide the URL of the specific category page where the content is displayed above the header. Additionally, please share your website’s WordPress admin access in the private content area so that we can review the issue and assist you further.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, @elrincondelanena.moda@gmail.com,

Thank you for your response.

We would like to inform you that XStore provides licensing for one live site and up to two staging sites for testing purposes per purchase code. You can find more details about this in our documentation here: [XStore Licensing Information](https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/).

If you wish to test and configure the NFT CRYPTO and MARSEILLE04 demos without impacting your live website, we recommend creating a staging site where you can safely import and configure the demos.

We hope this information is helpful. Should you have any further questions or require assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @Md Abdulla Al Mamun,

Thank you so much for purchasing our theme and contacting our support center.

1/ Kindly refer to our theme documentation available at the following link: [XStore Documentation](https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/).

To modify the layout of your shop page using Elementor, please navigate to **XStore Builders > Product Archive Builder > Edit Template with Elementor**. From there, you can customize the layout according to your preferences and save the changes.

2/ For your convenience, please follow these steps https://woocommerce.com/document/woocommerce-shortcodes/ to add the order tracking functionality: navigate to the ‘Edit Page’, then insert a ‘Shortcode’ element, and within that element, input the following shortcode: [woocommerce_order_tracking]

3/ 1/ In case you need to translate the site from English to german, the Loco translate plugin can be used to translate the theme and Core plugin. Please read our theme documentation here: https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

2/ But in case you want to have a multilanguage site, you need to use WPML – https://www.8theme.com/documentation/xstore/theme-translation/translation-with-wpml/ and WPML support will help you.
Please note, if WPML is installed but not configured correctly, the translation functionality may not perform optimally. It is essential to either properly configure WPML, if you choose to use it, or to disable the plugin entirely if it is not needed.

3/ Our language switcher & currency switcher are just a demo choices not a real switcher.

Unfortunately, multi-currency functionality is not available in WooCommerce or the theme by default.

In order to display multiple currencies on your website, we recommend using the WooCommerce Currency Switcher plugin. Our theme is fully compatible with this plugin and you can configure it on your site according to your needs. The plugin documentation will provide you with the necessary instructions to display and use multiple currencies for your products.

Plugin Link: https://wordpress.org/plugins/woocommerce-currency-switcher/

Please read and follow the steps written in our theme documentation here: https://www.8theme.com/documentation/docs/xstore-currency-switcher/

We hope this helps.

Please always create new topics for new issues on our support forum to avoid any inconvenience and get prompt assistance.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team