Tony Rodriguez

Hello, @KSP ELECTRONICS,

We have thoroughly reviewed your website and did not identify any issues. The footer appears consistent across both the blog and homepage, as expected.

For your reference, please find the attached image illustrating this. https://pasteboard.co/JcapyHm48Uf3.png & https://pasteboard.co/yblWyH21S4jb.png

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @nickson,

Thank you for contacting us and for using XStore.

We kindly request you to provide your website’s WordPress admin access in the private content area. This will allow us to thoroughly review the issue and assist you more effectively.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, @Ark Raj,

Thank you for reaching out to us with your query.

Yes, it is indeed possible to import a new demo to your site while retaining your existing products and text, even old demo content can be saved https://prnt.sc/VhHiJBO3eEMX . However, we recommend taking a complete backup of your current site before proceeding with the import to ensure that no data is lost accidentally. Another way can be creating a staging site (full copy of live site), there you will be able to do a test import. Please note that in case you skip old demo content deleting, new pages and images will be imported with additional IDs, which means some images can be messed up on newly imported pages.
Maybe it is better not to run a full new import, but to take particular sections from different demos using Studio – https://www.8theme.com/documentation/xstore/xstore-features/xstudio-feature-of-xstore-wordpress-theme/

We strongly advise trying this first on a test site, as importing two versions of demo content onto the same site is not the recommended approach and may lead to content overlap, although your previous content will not be deleted without your consent.

We hope this information is helpful.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, @ollamallo,

Thank you for contacting us and for using XStore.

1. To address your query regarding the single product page layout, we kindly request you to refer to our theme documentation available at the following link: [XStore Single Product Builder with Elementor](https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/).

Please follow the instructions provided in the documentation to remove the sidebar from the single product page layout and update it accordingly. We hope this resolves your concern.

2. Regarding the variation swatches issue, we recommend watching this video tutorial: [Variation Swatches Guide] https://youtu.be/LgzC4iK-j6A?feature=shared

If the issue persists, we kindly ask you to provide the following details so that we can investigate further:
– A screenshot of the issue.
– The URL of the page where the issue is occurring.
– Your site’s WordPress admin access (shared securely in the private content area).

Once we have this information, we will review your settings and assist you in resolving the issue.

Best regards,
The 8Theme Team

Hello, @AJ,

Thank you for contacting us and for using XStore.

In case you want to edit current menus, please go to Dashboard > Appearance >Menus https://prnt.sc/R8GeiNK0sGkD

Additionally, You can navigate to XStore builders > edit Header Builder via Elementor > Edit template > edit settings of menu element.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

Hello, @CAMALEAO,

We have checked your website and found no issue, It seems to be a cache issue on your end. Please clear all cache and check again.

We’re writing to inquire whether you are currently utilizing SiteGround for your hosting services.

If so, could you kindly assist us by completely disabling all system caches on your website? For your convenience, I have included a link to SiteGround’s knowledge base, which provides detailed instructions on how to clear site caches: [https://www.siteground.com/kb/clear-site-cache/#:~:text=If%20you%20want%20to%20flush,Actions%20for%20the%20desired%20URL](https://www.siteground.com/kb/clear-site-cache/#:~:text=If%20you%20want%20to%20flush,Actions%20for%20the%20desired%20URL).

We appreciate your cooperation and look forward to your prompt assistance.

Thank you very much!

Best Regards,
8Theme’s Team

Hello, @sorrex,

Thank you for contacting us and for using XStore.

You can navigate to **Loco > Themes > XStore language file** to locate the specified text and modify it according to your requirements.

Additionally, you may check **Loco > Plugins > XStore Core** and **WooCommerce plugins language file** to find the relevant text and make the necessary changes as needed.

We hope this information is helpful. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @Gracu_,

Thank you for contacting us and for using XStore.

1/ Please check how it works when no XStore theme is activated, but a default WooCommerce theme – Storefront (Appearance > Themes).
Let us know the results of the test.

We strongly recommend that you create a complete backup of your site before proceeding with these steps.

If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself.
We recommend that you reach out to your hosting provider to review the server mail log. Additionally, it would be prudent to contact WooCommerce plugin support concurrently for further assistance – https://wordpress.org/support/plugin/woocommerce/

2/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

We appreciate your cooperation and look forward to resolving your query promptly.

Best regards,
8Theme’s Team

Hello, @saba,

Thank you for contacting us and for using XStore.

We have thoroughly reviewed your website and did not identify any issues. We kindly request you to clear your browser cache and check the website again.

For your reference, please find the relevant image in the private content area.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @LVRB Love’s Rebel,

1. Your issue has been resolved. Kindly clear your browser cache and check your website again.

2. We have reviewed your website on a personal mobile device and did not encounter any AJAX errors. It appears to be functioning correctly. Please ensure all caches are cleared and verify again.

3. Could you please provide the URL of the page where the “Buy Now” button is not redirecting to the checkout? This will allow us to investigate further and assist you effectively.

Best regards,
The 8Theme Team.

Hello, @Zamgra_Legacy,

Thank you for contacting us and for using XStore.

We would like to inform you that the behavior you are experiencing is the default functionality of the WooCommerce plugin for variable products. Specifically, the “Select Options” button will appear on the shop or archive page when a product is of the variable type.

Please read this article – https://woocommerce.com/document/variable-product/

We hope this helps. Should you have any further questions or require assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Gracu_,

Thank you for contacting us and for using XStore.

We have checked your website and found that you are using local attributes.

Please watch this video https://youtu.be/LgzC4iK-j6A?feature=shared and read this article – https://woocommerce.com/document/variable-product/

Two different product attributes are available in WooCommerce, local and global product attributes. In WooCommerce both options are called attributes, but there is a difference in the functionality of these attributes.

Global attributes: These are the properties that you will find in the WP-Admin under Product > Attributes. All attributes created here are at on a global website level and can be used with all products.

Local attributes: These attributes are created when you create or edit a product. You cannot use these attributes to filter and they are only visible on the product page itself.

You can use only global attributes for our variation swatches in our theme.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
8Theme’s Team

Hello, @Sahajanand Electricals,

Thank you for contacting us and for using XStore.

The current display is the correct one. There is no option to show a thumbnail image from video on a single product page, unfortunately.

You are welcome to submit the request on our request board at https://www.8theme.com/taskboard/. Should your suggestion garner sufficient support from other customers, our development team will take it into consideration for inclusion in future updates.

Best Regards,
8Theme’s Team

Hello, @James,

Thank you for contacting us and for using XStore.

1/ If you would like to translate the “Add to Wishlist” and “Compare” text on the single product page, please follow the steps below:

1. Navigate to **XStore Builders > Single Product Builder** via Elementor.
2. Edit the **Wishlist and Compare** section.
3. Add the translated text in the appropriate fields.
4. Publish the changes to apply them to your site.

For further clarification, please refer to the images provided in the private content area.

2/ Please rename https://prnt.sc/RCPQzwM6tqyz to xstore-core-he_IL.po and https://prnt.sc/mrh4jLtNcnL6 xstore-he_IL.po and let us know once it will be done.

Thank you for your cooperation.

We hope this information is helpful. Should you have any additional questions or require further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @MonnaChu,

Thank you for your response.

Please add the next custom CSS code in XStore > Theme Options > Theme custom CSS > Global CSS

.elementor-lightbox .elementor-lightbox-item {
    padding: 20px !important;
}
.elementor-lightbox .elementor-lightbox-image {
		max-height: 90vh;
}

And also removed the file name of images.

https://prnt.sc/Bp0wR_dAE-x-

We hope this information is helpful. Should you have any further questions or require assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team