Tony Rodriguez

Hello, @choc,

Thank you for reaching out to us.

We are pleased to inform you that your issue has been resolved. Kindly check your website after clearing your browser cache to ensure the changes are reflected properly.

To address the issue, we have added titles under the widgets, which has resolved the problem. You can customize the “Category” and “Brand” names by navigating to **Appearance > Widgets > Edit Widgets** and updating the titles as per your requirements.

For your convenience, we have provided a reference image in the private content area.

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @CAMALEAO,

Thank you for your response.

We are pleased to inform you that your issue has been resolved. Kindly clear your browser cache and revisit your site to verify the changes.

To address the issue, we have added a Z-index value, which has successfully resolved the problem. For your reference, we have included an image in the private content area.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @aroy club,

We kindly request you to review the previously provided screenshot, which can be accessed via the following link: https://pasteboard.co/V0HBIWdmanKQ.png

We hope this information proves helpful. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @CAMALEAO,

To address the issue you are experiencing, we kindly request you to edit the header using Elementor. Please follow these steps:

1. Navigate to **XStore Builders > Header Builder via Elementor**.
2. Set the minimum height to **200px**.
3. Save and update the changes.

For your convenience, we have provided reference images in the private content area to guide you through the process.

We hope this helps. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @CAMALEAO,

We are pleased to inform you that your issue has been resolved. Kindly check your website after clearing your browser cache to ensure everything is functioning as expected.

Please note that we have deactivated the Elementor Pro plugin on your website. This action was necessary because both Elementor Pro and Pro Elements plugins were active simultaneously, which caused a conflict. To avoid any inconvenience or compatibility issues, we recommend using only one of these plugins at a time.

We hope this resolves the matter to your satisfaction. Should you have any further questions or require additional assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @MonnaChu,

Thank you for contacting us and for using XStore.

To hide the file names of product images, please follow the steps below:

1. Navigate to **XStore Builders** > **Single Product Builder** via Elementor.
2. Edit the **Single Product Page Template**.
3. Go to **Edit Site Settings** > **Edit Lightbox**.
4. Under the **Title** option, select **None**.
5. Publish the changes.

For your reference, please see the image provided in the private content area.

We hope this information is helpful. Should you have any further questions or require assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Abhinandan,

Thank you for contacting us and for using XStore.

We kindly request you to navigate to the following path within your XStore settings:

**XStore > Theme Options > WooCommerce > Shop > Product Design > Design Type**

From there, you can adjust the design type according to your specific requirements and publish the changes.

For your convenience, please refer to the attached image for guidance. https://pasteboard.co/Gc0Ew1ICfLwF.png

We hope this information is helpful. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @CAMALEAO,

Thank you for providing us with access to your WordPress admin panel.

We are pleased to inform you that the issue has been successfully resolved. Kindly review your website after clearing your browser cache to ensure the changes are reflected properly.

To address the issue, we made the following adjustments:
– Navigated to **XStore Builders > Header Builder**.
– Edited the header template using Elementor.
– Updated the container’s content width to “Full Width.”

Please refer to the images provided in the private content area for further clarification.

Should you have any additional questions or require further assistance, feel free to reach out.

Best regards,
The 8Theme Team

Hello, @choc,

Thank you for contacting us and for using XStore.

We are currently unable to access your website. For your reference, we have attached an image in the private content area.

Additionally, to assist you with renaming “Category” and “Brand” to alternative terms, we kindly request that you provide a screenshot indicating the specific areas where these changes are required. Please also share the URL of the page where you would like these modifications to be made. This will help us better understand your request and provide the necessary support.

Thank you for your cooperation. Should you have any further questions, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Gianniskon,

Thank you for contacting us and for using XStore.

1/ To ensure optimal performance and security, we kindly request that you update your XStore parent theme to the latest version (9.4.5) and XStore core plugin (5.4.5). This update is crucial for maintaining compatibility between the theme and the core plugin, and to prevent any potential issues.

We kindly request that you, Please use PHP version 8.0, 8.1 or 8.2

For detailed instructions on how to update your theme, please refer to our comprehensive theme documentation available at: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

Afterward, Please clear your browser cache and check again.

2/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @Tom,

Thank you for contacting us and for using XStore.

1/ We kindly request that you adjust the Mini-Cart Products Amount to exceed 3 items. This setting can be found within the Theme Options, under the Header Builder section, specifically in the Cart area.

For your convenience, here is a screenshot illustrating the current configuration: https://prnt.sc/n3L83xWJtPIi

Should you encounter any difficulties with this adjustment, we would appreciate it if you could provide us with access to your WordPress Admin panel with an administrator role. Please share the following credentials in private content area.

– WordPress Admin Username
– WordPress Admin Password
– WordPress Login URL

Your cooperation is greatly appreciated, and we look forward to your prompt response.

Best regards,
8Theme’s Team

Hello, @khurram virk,

Unfortunately, there is no option available to apply this change universally. You will need to edit each product page individually and manually deselect the variations. Please refer to the following screenshot for guidance: https://prnt.sc/Qf3fg1LH4f6T

We hope this information is helpful. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @LVRB Love’s Rebel,

Thank you for your response.

We would like to inform you that the new version of the XStore theme (9.4.5) and core plugin (5.4.5) are compatible with the latest version of WooCommerce and with the most recent version of WordPress (6.7) https://xstore.8theme.com/update-history/

https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

We hope you will never face any issues.

Best Regards,
8Theme’s Team

Hello, @CAMALEAO,

Kindly provide your site’s WordPress admin access details in the private content area? This will allow us to thoroughly investigate the matter and assist you more effectively.

We appreciate your cooperation and look forward to resolving this for you.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Best regards,
The 8Theme Team

Hello, @Ark Raj,

Thank you for your response.

We kindly request that you provide us with your website’s WordPress admin access in the private content area. This will allow us to review your setup and assist you with importing the desired demo onto your site.

Additionally, please let us know which specific demo you would like to import and confirm the page builder you prefer to use (e.g., Elementor). ?

Thank you for your cooperation. Should you have any questions or require further clarification, please do not hesitate to reach out.

Best regards,
The 8Theme Team